[rt-users] Problem with separation of Tickets

2016-03-09 Thread walter
Hi, I've got a problem with the separation of tickets by Requestor. I want that only the Requestor and relative Group, can view a Ticket. I've tried granting "Show Ticket" on permission of Requestor on a Queue, but the user can view all Tickets. Any ideas? Thanks Valenti Walter -- View

Re: [rt-users] adding an icon of some sort to a list of tickets when ticket gets updated

2016-03-09 Thread Matt Zagrabelny
On Wed, Mar 9, 2016 at 3:50 AM, wrote: > Hi all, > > Does anyone has experience in adding some sort of indication to the query > view of own tickets or just a list of tickets when a ticket has been changed. You could sort by "LastUpdated". The most recently updated tickets

Re: [rt-users] Top menu Aileron theme disappear when using custom theme

2016-03-09 Thread Kristian Davies
I have this issue as well, doesn't appear to matter which theme i make custom either. Is there additional requirements than what's in the documentation in order to get custom themes to work? -Kristian On Mon, Jun 9, 2014 at 2:46 PM, Aurélien Lafranchise

[rt-users] adding an icon of some sort to a list of tickets when ticket gets updated

2016-03-09 Thread user1437
Hi all, Does anyone has experience in adding some sort of indication to the query view of own tickets or just a list of tickets when a ticket has been changed. Like for example if I have a list op open tickets and someone comments on the ticket is it possible that I can put some indication in

Re: [rt-users] Making original email a true attachment in AdminCC notifications

2016-03-09 Thread Vegard Vesterheim
On Tue, 14 Jun 2011 15:22:56 -0400 Kevin Falcone wrote: > On Tue, Jun 14, 2011 at 01:26:38PM -0400, Paul Fincher wrote: >>I have been looking into changing the notification emails that are >> delivered to AdminCcs >>when a ticket is created to have the