Re: [rt-users] Custom Field Search??

[Mike Diehl]

I think the original poster has a similar question to one I've been pondering.

In my case, I have a custom field in the tickets that stores SLA information.  
I would like to be able to query my tickets to see which tickets have a 
particular SLA setting and are older than a certain age.

Can this be done in the query-by-example web interface?

I hope I haven't hijacked your question.  Please forgive me if I have.




On Tuesday, April 12, 2016 01:59:17 PM Matt Zagrabelny wrote:
> On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto
> 
>  wrote:
> > Hello Matt,
> > 
> > Sorry I should have added more content of what I was actually doing.
> > 
> > So I wanted to create a custom field that applies to a users group that
> > their a member of.
> 
> Are you trying to duplicate data that is already in RT, then?
> 
> Group membership is already stored in the database.
> 
>  Once I’ve created this custom field I would like to be
> 
> > able to search for this. Here is a screen shot of where I’m adding this
> > field.
> 
> Sure.
> 
> > I know that if I created this custom field and set to to apply for
> > tickets,
> > I’m able to search using the standard RT search but can’t find a way to
> > search the groups.
> 
> Generally if you want to see what is in a group, you'd go to the Group
> and click the Members link.
> 
> If you want to see what groups a user is in, you'd go to that user and
> click memberships.
> 
> -m
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> * Washington DC - May 23 & 24, 2016

-- 
Mike Diehl
Diehlnet Communications, LLC.
Voice: (505) 903-5700
Fax: (505) 903-5701

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Re: [rt-users] Custom Field Search??

[Matt Zagrabelny]

On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto
 wrote:
> Hello Matt,
>
> Sorry I should have added more content of what I was actually doing.
>
> So I wanted to create a custom field that applies to a users group that
> their a member of.

Are you trying to duplicate data that is already in RT, then?

Group membership is already stored in the database.

 Once I’ve created this custom field I would like to be
> able to search for this. Here is a screen shot of where I’m adding this
> field.

Sure.

>
> I know that if I created this custom field and set to to apply for tickets,
> I’m able to search using the standard RT search but can’t find a way to
> search the groups.

Generally if you want to see what is in a group, you'd go to the Group
and click the Members link.

If you want to see what groups a user is in, you'd go to that user and
click memberships.

-m
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Re: [rt-users] Custom Field Search??

[Jesse Maseto]

Hello Matt,

Sorry I should have added more content of what I was actually doing.

So I wanted to create a custom field that applies to a users group that
their a member of. Once I’ve created this custom field I would like to be
able to search for this. Here is a screen shot of where I’m adding this
field.

I know that if I created this custom field and set to to apply for tickets,
I’m able to search using the standard RT search but can’t find a way to
search the groups.

Thanks,
-Jesse



Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com



On Tue, Apr 12, 2016 at 2:35 PM, Matt Zagrabelny  wrote:

> Hey Jesse,
>
> On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto
>  wrote:
> > Hello All,
> >
> > Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’?
>
> What is the context?
>
> For instance:
>
> I can see all CFs for groups by drilling down:
>
> Admin -> Global -> Custom Fields -> Groups
>
> -m
>
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Re: [rt-users] Custom Field Search??

[Matt Zagrabelny]

Hey Jesse,

On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto
 wrote:
> Hello All,
>
> Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’?

What is the context?

For instance:

I can see all CFs for groups by drilling down:

Admin -> Global -> Custom Fields -> Groups

-m
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] Custom Field Search??

[Jesse Maseto]

Hello All,

Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’?

Best Regards,
-Jesse


Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com
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[rt-users] [Solved] RE: Installing RT on Centos7

[Yanni]

Emmanuel

Your set of rpms sorted out my missing "File::Which" dependency.

Many thanks for sharing.
Yanni

On 11/04/16 17:00, rt-users-requ...@lists.bestpractical.com wrote:

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Today's Topics:

1. Installing RT on Centos7 (Yanni)
2. CustomField Mandatory on Ticket Creation (Bartosz Maciejewski)
3. Re: Installing RT on Centos7 (Emmanuel Lacour)
4. Re: Installing RT on Centos7 (Joop)


--

For those who may need it, I just did a quick fresh install of RT 
4.4.0 on Centos 7 with only rpm dependencies. I collected some, 
rebuild others and put everything here: 
http://rt.easter-eggs.org/rpms/el7/README.txt I give this without any 
warranty ;) -- Message: 4 Date: Mon, 11 
Apr 2016 15:32:00 +0200 From: Joop  To: 
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Installing RT 
on Centos7 Message-ID: <570ba750.8070...@xs4all.nl> Content-Type: 
text/plain; charset=windows-1252 On 11-4-2016 13:36, Emmanuel Lacour 
wrote:

For those who may need it, I just did a quick fresh install of RT 4.4.0
on Centos 7 with only rpm dependencies. I collected some, rebuild others
and put everything here:

http://rt.easter-eggs.org/rpms/el7/README.txt


I give this without any warranty ;

Thanks, I just did a fresh install on C7 using mostly rpms and cpan for
the remaining dependancies.
I might try your set instead. Nothing on that instance yet and using
configmgmt so easily tried.

Regards,

Joop



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[rt-users] Bizarre errors with shredder

[Sternberger, Sven]

Hello!

>From time to time I purge unused accounts in the RT database with shredder.
Suddenly it starts to throw "bizarre" exceptions. Now I can't purge any
accounts. 

root@rt:~# /opt/rt4/sbin/rt-shredder --force --plugin 
"Users=no_tickets,1;status,any;replace_relations,Nobody;limit,3;member_of,unprivileged"
SQL dump file is '/root/20160411T134517-0001.sql'
[2329] [Mon Apr 11 13:45:50 2016] [critical]: Couldn't wipeout object: Bizarre 
copy of CODE in list assignment at 
/usr/local/share/perl/5.18.2/Devel/StackTrace.pm line 61. 
(/opt/rt4/sbin/../lib/RT.pm:388)
Trace begun at /opt/rt4/sbin/../lib/RT.pm line 302
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x5c24310)', 'Couldn\'t wipeout 
object: Bizarre copy of CODE in list assignment at 
/usr/local/share/perl/5.18.2/Devel/StackTrace.pm line 61.^J') called at 
/opt/rt4/sbin/../lib/RT.pm line 388
RT::__ANON__('Couldn\'t wipeout object: Bizarre copy of CODE in list assignment 
at /usr/local/share/perl/5.18.2/Devel/StackTrace.pm line 61.^J') called at 
/opt/rt4/sbin/rt-shredder line 175
Couldn't wipeout object: Bizarre copy of CODE in list assignment at 
/usr/local/share/perl/5.18.2/Devel/StackTrace.pm line 61.

Environment:
Ubuntu 14.04
RT 4.2.10
apache/mod_perl2

I've updated some modules in the last week because of an other problem
Devel::StackTrace   2.01
Log::Dispatch   2.54

Any ideas? best regards!

Sven



Sven Sternberger
System Engineer
Tel.: 040/8998-4397
DESY IT
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