On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote:
> You have the misspelling
> SerivceBusinessHours
> in there.
Fixed that & restarted the processes. Still same behaviour observed. Ticket with
SLA of 3 days gets assigned a due date of 5th August! :-S
-
RT 4.4 and RTIR Training Sessio
On Sat, 2016-07-16 at 09:17 +0530, Nilesh wrote:
> Hello all,
>
> I have some confusion regarding SLA configuration. My SLA config is like this:
>
> --
> --
> Set(%ServiceAgreements, (
> Default => '5 days',
>
Hello all,
I have some confusion regarding SLA configuration. My SLA config is like this:
Set(%ServiceAgreements, (
Default => '5 days',
QueueDefault => {
'Product Demo' => '3 days',
Hello Yugi,
What version of RT are you running? A screenshot of the scrip in RT 4.4 is
attached. Do you also need the Template? It may easiest for you configure
a new installation on a test machine and check the scrips. Best, John
--
John Bako
Manager, Scientific Computing
Department of
On Jul 15, 2016, at 11:03 AM, Nilesh
mailto:m...@nileshgr.com>> wrote:
Your setup looks perfectly fine, but I may be missing something because I
haven't used AD. I use OpenLDAP with rt-ldapimport script for authentication and
rt-ldapimport --no-users --import to sync users (enabled Group member s
On Jul 15, 2016, at 10:41 AM, yugi
mailto:uriboxmob...@gmail.com>> wrote:
That one i tried already
Are the emails that are not being CC'd or BCC'd coming into RT via email or are
they being composed and sent from the RT interface?
--
Landon Stewart
Lead Analyst - Abuse and Security Manageme
On Thu, 2016-07-14 at 19:19 +, Landon Stewart wrote:
> Hello,
>
> I have a working mod_authnz_ldap configuration for apache 2.4 (on a
> virtualhost on the same server) but I cannot seem to convert the configuration
> to a valid RT::Authen::ExternalAuth::LDAP configuration. At one point I coul
Hi
I have one RT that is in production, that had suffer some deletes on the
scripts that do the send of the emails …
I tried to create new ones to do RT send emails in CC and BCC again but without
success.
The platform itself is working great and i can send and receive emails from it
when i do
