[rt-users] Upgrade from 4.2.12 -> 4.4.1 breaks Self Service?

I upgraded last night, and all seems great, except an issue was reported today. The "My open tickets" section in Self Service is blank. The closed tickets are viewable, however. I had the user log out and back in, cleared the mason cache, restarted apache... Where can I look first to determine

Re: [rt-users] Notification from one queue

Hi Simon, Drill down to the queues, then create your scrip there. Admin -> Queues -> Select Scrips -> Create Your heading should look something like: Create a scrip and add to queue BLAH my URL looks like: https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12 This will restrict the scrip to

Re: [rt-users] Articles in RT 4.4.1

Disregard. Found it in Admin --> Articles --> Classes and unchecked the *Title* checkbox. Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Sun, Aug 14, 2016 at 5:18 PM, Max McGrath wrote: > H

Re: [rt-users] Notification from one queue

4.2.11 The global scrip shows [cid:image001.png@01D1F70E.7CFC7E20] Enabling it would make it global and not just one queue. Simon Figueira Systems Administrator From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: 15 August 2016 15:53 To: Simon Figueira Cc: rt-users@lists.bestpract

Re: [rt-users] Skipping Scrip #X because it didn't Prepare

Jim - I tried your suggestion and it caused the Scrip to fire every single time. What I ended up doing that worked was I duplicated the test in Custom Condition to Custom Action preparation. So both fields now have: if ($self->TicketObj->Status eq 'rejected') { return 1; } if ($self->TicketObj->

Re: [rt-users] Notification from one queue

Just apply the scrip to the queue. What version of RT are you using? -m On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira wrote: > I want to set up a notification when a custom field is changed in just one > queue. I see you can do it globally in scrips. I also see you need to > create a temp

[rt-users] Notification from one queue

I want to set up a notification when a custom field is changed in just one queue. I see you can do it globally in scrips. I also see you need to create a template at the queue level to do this but I am not sure what script I would need to use. Thanks Simon Figueira Systems Administrator Thi

Re: [rt-users] RT 4.4 QueueList

Thanks Matt - The options I have when I edit my homepage is what I called the menu. QueueList is not an option there for me: [image: Inline image 1] Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.ed

Re: [rt-users] RT 4.4 QueueList

On Sun, Aug 14, 2016 at 6:29 PM, Max McGrath wrote: > Just upgraded to 4.4 and am seeing the following in my rt.log: > > The Mason component /opt/rt4/share/html/Elements/Quicksearch is > deprecated, and will be removed in RT 4.6. You should use QueueList > instead. > > What do I need to do in or