Hello,
I am using RT 4.4.1, setting a default value for a Custom Field, and that
seems to be ignored when the ticket is created via email (rt-mailgate).
It does work when I create a ticket using the API, for example (via
python-rt). I have logs on debug level and see no errors about it.
Does any
Did you apply the permissions globally or just to the queue? My guess is
the former, which you'd have done by going to Admin -> Global -> Group
Rights. What you want to do is remove those permissions, and then open the
specific queue, and select Group Rights tab (not the Global menu) and
assign fro
Did you specify Mysql when you ran the configure script (during
installation)? See step 2 of the README:
https://docs.bestpractical.com/rt/4.4.1/README.html
On Tue, 30 Aug 2016 at 06:28 Alex Hall wrote:
> Hello list,
> Until I can find out why FCGI processes don't work, I'm trying to run RT
> on
Hello list,
Until I can find out why FCGI processes don't work, I'm trying to run RT on
its own server with:
sudo /usr/share/request-tracker4/libexec/rt-server --port 8485
but I get an error about SQLite3 not working. The thing is, I have it set
to MySQL, not SQLite, so I don't know why it's not us
So i have a group that is "company1" i gave that group "create and reply on
ticket" permissions
i had to set the user within this group to privileged so they have
particular access to a dedicated queue let's call it " company1"
everything looks good except new search
if i go into new search and