[rt-users] RT 4.4.1 w/ RTIR - AlreadyResolved template

2016-10-21 Thread Stephen Switzer
Hello! I have an RT installation and just found a template that I don't remember adding, "AlreadyResolved", which reads: Greetings, This message has been automatically generated in response to your email. This ticket has previously been marked as resolved and is being left in t

[rt-users] How to rename column name

2016-10-21 Thread Dimitris Maniadakis via rt-users
--- Begin Message --- Hello everyone, I would like to rename one of the variables used in the Assets of RT. In particular, I want to rename the "Contacts" to another name i.e., "Responsible". I can only think of using ---> '__Contacts__/TITLE:Responsible' However, this causes problems to the lan