[rt-users] Adding ticket "Description" to the top of the page

[Chris McClement]

By default, I sort ticket History so that the newest entry is at the top.
However, I would like to be able to have the original request visible when
I first open a ticket. Does anyone have any suggestions for achieving this?
In other words, the Display tab of a ticket would have a section containing
the first comment/description, but the History section would still be
sorted with newest item at the top of the list.
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] REST API for Assets

[Bart Bunting]

Josh,

I may be able to get our company to contribute something, although I'm
afraid it wouldn't be too much.

We are tossing up between updating owr own existing solution or using RT to 
manage assets.

Given the lack of an API it makes RT integration with our customer  portal
problematic.  This is likely to push us away from RT and to just write
our own specific implementation.

If there is a commitment from Bestpractical to get the API implemented
and funds were the only issue we would consider how we could help.


Kind regards

Bart

Josh Tackitt  writes:

> Hi Bart,
>
> Unfortunately there is no REST API for Assets.  I've heard rumors that
> maybe they're working on it but pretty sure I've not seen anything official.
>
> Is anyone out there interested in combining funds to pay for the
> development of this much needed feature?  I'm sure we could convince
> BestPractical to roll it into 'core' so that everyone would benefit.
>
> Best,
> Josh
>
> On Wed, Nov 23, 2016 at 3:26 PM, Bart Bunting 
> wrote:
>
>> Hi,
>>
>> Is there a REST API for assets in RT?
>>
>> I can't find any documentation for it.
>>
>> Can anyone shed any light on if it exists or is in the works?
>>
>>
>> Kind regards
>> Bart
>> --
>>
>> Bart Bunting - URSYS
>> PH: 02 87452811
>> Mbl: 0409560005
>> -
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Los Angeles - January 9-11 2017
>>
>
>
>
> -- 
> Reed College
> Computer Hardware Services
> ETC 114
> 503-788-6661
Bart
-- 

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017