Re: [rt-users] Assets RT 4.4.0

2017-02-07 Thread Kevin Buckley
On 27 January 2017 at 08:59, Dunbar, Brian wrote: > When I set the owner. I could not set the Company it would only let me pick > a domain account This is a "glass half empty" solution but it might be of some use. Create a User to represent "the Company" Only fill in

Re: [rt-users] rt-mailgate in lab environment stopped working

2017-02-07 Thread Cena, Stephen (ext. 300)
Ok; I figured out what it is but I don't know why. "Time Management for System Administrators" - page 30 "Some general advice" - #7 - "The strangest problems often turn out to be misconfigured DNS." If I use the IP address for the server versus the FQDN, tickets flow in perfectly. If I use

Re: [rt-users] RT::User::ExternalAuthId Unimplemented in RT::Record

2017-02-07 Thread Daniel Burchfield
I also has not imported my groups. Daniel Burchfield - Senior IT Systems Administrator    1590 University Avenue  Dubuque, IA 52001    Office 563-588-8748 ext. 1001  Toll Free 888-884-6331 ext. 1001    Office (direct): 563-293-8060  Mobile 563-564-7074 The information contained in this

Re: [rt-users] RT::User::ExternalAuthId Unimplemented in RT::Record

2017-02-07 Thread Daniel Burchfield
That got rid of the error. Thanks. Now I am having trouble getting RT to check active directory for passwords. Is there something else I need to add to my config? Plugin('RT::Extension::LDAPImport'); Plugin('RT::Authen::ExternalAuth'); # Uncomment for debug #Set($LogToSyslog, 'debug');

[rt-users] Configuration problem with Charts

2017-02-07 Thread Eszter Csongradi
Hi All, I'm having problems while trying to enabling Charts. I went through the following guide to enable it: https://docs.bestpractical.com/rt/4.4.1/charts.html But I'm still getting the "Graphical charts are not available" message on the Charts page. The GD dependencies are OK. I'm using RT

[rt-users] rt-mailgate in lab environment stopped working

2017-02-07 Thread Cena, Stephen (ext. 300)
Thomas - You are correct. It wouldn't be so bad if the RT site wasn't working. If I use the exact same address I use for the web server in the rt-mailgate scripts it fails. If I put that address into a web browser, I can use the system as expected. I'm trying to figure out what the "disconnect"