[rt-users] SLA Extension config problems while manipulating due date

Hi, I'm using RT 3.8.17 and installed RT::Extension::SLA 0.07, currently testing it. When I set a ticket status to Stalled the due date gets unset, and this is what I want. However, when I set the ticket status back to open, the due date is set back to the original value, it may correspond

[rt-users] rt-crontool, find unanswered tickets

Hi, I wish to setup the rt-crontool (RT 3.6.17) to find tickets not acknowledged after 6 hours by using the Told field. I am not able to select those ticket because the value of the Told field is Not set. I've tried using '1970-01-01 00:00:00' but it does not work. /opt/rt3/bin/rt-crontool

Re: [rt-users] Action to delay the Due Date

Due date delay works! However, when I change the status from Stalled to Open, the due date becomes again the original one. Is there a way to avoid it? Cheers Andy 2014-03-05 11:23 GMT+01:00 Pablo Fernandez pablo.fernan...@cscs.ch: Thanks for the hint... I was able to do what I needed. I

Re: [rt-users] Action to delay the Due Date

My fault, there was a conflict with the SLA extension. I disabled it and it works. 2014-03-17 12:02 GMT+01:00 Andrea Zimmerli mangialato...@gmail.com: Due date delay works! However, when I change the status from Stalled to Open, the due date becomes again the original one. Is there a way