[rt-users] Scrip and custom field Help

2009-03-05 Thread Chris Newcomb
to be Closed [Orbit], usually the ticket status is either Created [Orbit] or Updated [Orbit]. any pointers that you can give me would be great, either by telling me what to search for or giving me an idea of what to use to get the action done. -- Thanks in advance Chris Newcomb

[rt-users] Ticket Display Question

2009-04-02 Thread Chris Newcomb
been looking for is if it is possible to change More about usern...@domain.com to something that is more useful maybe displaying items with similar subjects, or similar custom fields instead. Is this something possible, where would the changes need to be made? Thanks in advance. -- Regards, Chris