Hi,
We're running RT 3.8.8 and we need to fire a scrip when a ticket is
transferred away from a queue (to any possible destination).
The condition built into RT On queue change only seems to fire when a
ticket is transferred in but not when a ticket is transferred out.
I've tried various
.
Cheers,
Ken
On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote:
Hi,
We're running RT 3.8.8 and we need to fire a scrip when a ticket is
transferred away from a queue (to any possible destination).
The condition built into RT On queue change only seems to fire when a
ticket
Thanks,
I've simply added the following to %placeholders and it did the trick:
CurrentUser = { value = sub { $_[0]-CurrentUser-UserObj-Name
}, escape = 1 },
Appreciate it,
- David
2011 Training: http://bestpractical.com/services/training.html
I, for one, would be highly interested in trying the patch out.
I have a 4.0.4 development environment on which I could test it on -
I would report back with compatibility details.
- David
On 11-12-02 9:10 AM, Givano wrote:
Hi guys,
activation parameters there.
But, that's entirely another extension I would think!
*David Moreau Simard*
On 11-12-05 4:41 AM, Givano wrote:
Hi,
here is the diff patch and full files of the extension for RT4.0.2.
For SQL table use the SQL scripts from Thorstens extension on the
github https
Just tested the same procedure under a fresh 4.0.2 install I've made and
it reproduced the same results.
*David Moreau Simard*
On 11-12-28 12:10 PM, David Moreau Simard wrote:
Hi there,
So, I've finally got the chance to grant some time at trying this out.
Before going ahead, I just wanted
Moreau Simard*
On 11-12-28 12:35 PM, David Moreau Simard wrote:
Just tested the same procedure under a fresh 4.0.2 install I've made
and it reproduced the same results.
*David Moreau Simard*
On 11-12-28 12:10 PM, David Moreau Simard wrote:
Hi there,
So, I've finally got the chance to grant
on that.
However, when I placed the extended Scrip.pm into local/lib/RT, scrip
activation and deactivation worked as expected.
Any ideas ?
*David Moreau Simard*
On 11-12-28 2:17 PM, David Moreau Simard wrote:
Okay, I've figured it out what was the issue.
In the patch you provided, the file
I've made an updated version available as a forked project on Github:
https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips
Feel free to use it, I will surely update it in the near future.
*David Moreau Simard*
On 11-12-28 4:27 PM, David Moreau Simard wrote:
Okay, I've managed
this ? RT doesn't seem to be able to do this
out of the box.
Do you otherwise have other recommendations ?
Thanks !
--
*David Moreau Simard*
/IT Specialist/
Hi !
Do you know of any successful MySQL proxy implentations with RT ?
It is indeed one of the solutions we had been thinking of but it does
not have a release deemed stable at this time, still in beta.
Thanks,
--
*David Moreau Simard*
/Spécialiste TI //
IT Specialist/ http://iweb.com
What kind of information would you need to further confirm the issue on
the 3.8.x branch ?
I'd gladly pass along the information.
Thanks !
*David Moreau Simard*/
IT Specialist/
On 12-11-14 9:49 AM, Kevin Falcone wrote:
On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote
from 3.8.8 and everything works well again.
Feel free to let me know if you have any questions !
*David Moreau Simard*
/ IT Specialist/
On 12-11-14 9:49 AM, Kevin Falcone wrote:
On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote:
Chiming in to say that we're also having
],
);
}
};
===
I'm not entirely safe with putting a delete_record somewhere in there.
Can someone chime in about what would be my best course of action ?
Thanks,
David Moreau Simard
Hi,
Does these commits make sense to you ? It seems to work well.
https://github.com/bestpractical/rt/pull/64
David Moreau Simard
On 2013-08-30, at 9:37 AM, Ruslan Zakirov
r...@bestpractical.commailto:r...@bestpractical.com wrote:
Hi,
Do you care enough to send patch or git pull request
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