We are checking out this upgrade and having problems. Seems anytime a
user changes from the RT at a glance screen to any other, it goes back
to the login screen. We are running on an oracle database with a custom
LDAP, since our LDAP is numeric.
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I have been running 3.6 in a test mode trying to figure out what is
causing this. I suspected it may have been due to customizations we have
done to link in our corporate LDAP, but after taking the share/html
files and modifying them with our custom lines, it still fails.
Have stumbled on the
No I don't have ssl enabled. Also not using dbd-mysql, since our
database is oracle.
Haven't seen this problem on 3.4.5, only 3.6.0
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: July 19, 2006 3:17 AM
To: Jesse Vincent
Cc: Kaylea Hascall; Don Beethe; rt-users
We had a similar problem. Solution was to put the numeric id in the
gecos field and use the email address for the user name... Then when
loading a user, do a LoadByGecos to get the user...
-Original Message-
Hi all
I need some help.
we are using RT-3.2.3 and we need to
It worked...
Thank you for this excellent product.
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: July 24, 2006 15:25 PM
To: Stephen Turner
Cc: Don Beethe; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6 continual re-login issue [A Fix!]
Steve
the
ticket or Quick search and get the page.
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: July 24, 2006 15:25 PM
To: Stephen Turner
Cc: Don Beethe; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6 continual re-login issue [A Fix!]
Steve, Don
Jesse,
You mention You might try backporting the new redirect code from 3.6.
What code is this?
I had my Oracle dba do a database extract and imported it into mysql and
users who were experiencing the re-login, aren't now...
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Mine is commented out and seem to experience the re-login only on the
first click. For example, after login, if the user just clicks Home, it
says they aren't logged in.
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: August 09, 2006 10:23 AM
To: Don Beethe; rt
I tried looking thru the wiki and couldn't find an answer to this...
Does someone have a way to throw these types of messages into the trash?
Thanks.
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Community help:
I'm sure this has been done, just can't seem to find it on the
documentation.
What mods do I need to make to require this entry?
Thanks
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Community help:
Has anyone else seen the following in the rt.log:
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm line 67,
DATA line 225.
(/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67)
Users are saying they are getting an
Check your RT_SiteConfig.pm for LogToDir and LogToFile... I was
thinking I saw this and once I configured that, it worked.
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Community help: http://wiki.bestpractical.com
Commercial
I am seeing the following in the rt.log:
[Wed Apr 25 14:22:48 2007] [warning]: /usr/sbin/sendmail exited with
status 17152 (/opt/rt3/lib/RT/Action/SendEmail.pm:322)
This is followed by:
[Wed Apr 25 14:22:48 2007] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
Created a new queue and when I try to create a ticket, get the
following:
error: DBD::mysql::st execute failed: MySQL server has gone
away at /usr/lib/perl5/site_perl/5.8.5/Apache/Session/Lock/MySQL.pm line
70.
context:
...
66: if ($self-{lock}) {
67: local
Trying to get this to work. Got the website to work, but now having
trouble with the mailgate. When I try:
cat /root/test_ticket | /opt/rt3/bin/rt-mailgate --queue General
--action correspond --url https://carrera.rmtc.fedex.com
I get in the rt.log:
[Mon May 5 19:42:06 2008] [error]: Could
Has anyone used a form for creating a ticket in a particular queue? I
have a group that wants to use our RT system (RT 3.6.3), but wants a
form when a user selects create ticket...
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I also have discovered this... Am testing out this new version on a
system loaded with Fedora Core 6.
Would get sent back to login screen if I try to build a search query.
Then found if I click on either tickets I own or unowned tickets and
select one of the tickets displayed, it throws me to
Tried deleting everything in sessions table, since this is just a test
server and still see the trouble.
My RT_SiteConfig.pm:
Set($rtname, 'NCS');
Set($Timezone, 'US/Mountain');
Set($LogToSyslog, '');
Set($LogToFile, 'info');
Set($LogToDir, '/opt/rt3/var/log');
Set( $WebDomain,
Just loaded rt3.8.1 on redhat AS4.5/64. When I try to hit the site, get:
Can't call method HasRight on an undefined value at
/opt/rt3/bin/../lib/RT/User_Overlay.pm line 1209.
What don't I have configured right?
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We are looking at creating a common RT system to be shared by 10
different groups. Is there some way to customize the display for newest
unowned tickets to limit it to a set of select queues?
I have read about changing the search, but can't seem to find how to set
up the search I would need.
I'm testing RT 3.8.1 on Redhat AS5.2 and having trouble with getting
Customfields for tickets to display... Have given Everyone permission
SeeCustomField permission, but the custom fields don't show, unless I
change User permission. Any idea on what I'm missing here?
Thanks.
I'm trying to use this plugin to authenticate against our LDAP.
Can see where it's getting the data from LDAP, but when user create is
called, it returns an error..
Could not create a new user - FreeformContactInfo - dmbeethe - RealName -
Don Beethe - EmailAddress - dmbee...@fedex.com - Gecos
Found my problem was trying to use employee number as the name. Once I fixed
that and did some other tweaks to connect to our LDAP, got everything
working.
Is there a way to set up approvals on a per ticket basis in rt4? We have a
variety of tickets coming to our sysadmin queue. Some are for accounts on
servers which require management approval. We need to request approval only
on those tickets, not all tickets in the sysadmin queue. Is this
I'm trying to build an RT system with a database server..
Here's is what I get when I run make initialize database:
Working with:
Type: mysql
Host: rttest3
Name: rt4
User: rt_user
DBA:root
Now creating a mysql database rt4 for RT.
Done.
Now populating database schema.
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