[rt-users] RTFM search through body text 2.2.0RC5

Hi, I've newly installed RT 3.6.3 and RTFM 2.2.0RC5. I created a custom field for the Article's body. The field name is called body and the type is a wikitext area. Then I created a new class and added the body field to that class. I setup the permissions so that I have full access to the

RE: [FILTER] Re: [rt-users] Which rtfm version for rt 3.6.3

I don't know about that. I haven't been able to get the searches working correctly using the latest 2.2 RC. I would really like it if someone that has this setup could tell me how they got it working correctly. -Jeff -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

RE: [FILTER] [rt-users] RTFM search through body text 2.2.0RC5

= 'Content', OPERATOR= $args{'OPERATOR'}, VALUE = $value, Thanks to everyone that helped me find this, -Jeff From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Platter Sent: Wednesday, June 06, 2007 6:05 PM To: rt-users

[rt-users] Custom fields and CommandByEmail

I have created a custom field named Work Completed. It is a fill in one textarea. I have the RT extension CommandByEmail installed and it is working just fine for all the normal stuff. However I can't seem to get it to recognize the custom field. I guess I just don't know what syntax I need to use

[rt-users] Not saving custom fields in RTFM upon Article creation

I'm using RTFM 2.2.0RC5 with RT 3.6.3. I have created a custom field for the body of the article. I have setup all permissions on the custom field and added it to the class that I want it in. When creating a new article it doesn't save the value of the custom field that I have. I have to go back

RE: [rt-users] Not saving custom fields in RTFM upon Article creation

] On Behalf Of Jeff Platter Sent: Tuesday, June 12, 2007 4:36 PM To: rt-users@lists.bestpractical.com Subject: [FILTER] [rt-users] Not saving custom fields in RTFM upon Article creation I'm using RTFM 2.2.0RC5 with RT 3.6.3. I have created a custom field for the body of the article. I have setup all

RE: [rt-users] Delete large attachment

Hey you guys might want to try the RTx::Shredder extension. You can find it on cpan: http://search.cpan.org/~ruz/RTx-Shredder-0.06/lib/RTx/Shredder.pm I've installed it and used it before. It works great with tickets and there is an option in there for attachments as well. There is a WebUI for it

[rt-users] Incoming mail stuck in MTA

I'm using Postfix with a Cent OS install on my RT 3.6.3 box. I recently setup a bunch of new queues and accidently had a typo on one of the queues in the /etc/aliases file. I sent a test email to that queue and obviously it errored out since no queue of that name existed. I fixed the problem in my

RE: [rt-users] Best ways to create a web based ticket submission without login?

You should create a webform then generates and sends an email to the correct queue in your RT system. If you want other fields filled in you can use the commandByEmail extension to have RT fill in all the extra fields you want through the email. -Jeff -Original Message- From: [EMAIL