You should create a webform then generates and sends an email to the correct queue in your RT system. If you want other fields filled in you can use the commandByEmail extension to have RT fill in all the extra fields you want through the email.
-Jeff -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thierry Thelliez Sent: Thursday, August 30, 2007 3:51 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Best ways to create a web based ticket submission without login? How would you create a web form that will be used by users that do not have an RT account? The self service interface is simple but I need something even simplier: users fill a form and press submit. That's all. No authentication, No ticket list. On the form they should fill several custom fields including a way to identify them back (name, email). The only thing they need to see is a ticket submission page. Behind the scene this form will populate an RT ticket for a predefined queue and another group of users will process the requests/tickets. How should I get started with these requirements? Thanks, Thierry Thelliez _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com