Re: [rt-users] REST API, AUTOMATION and Recipes.

, and a color-coded status. It gives totals for each “epic” and a total for all work in progress, work completed, and work that has not yet begun. I’m sure I could do a lot more but coding all this really isn’t “my job” and so time is limited. Good luck. Keith Keith Creasy, Programmer and Technical

Re: [rt-users] Using Markdown in RT?

I agree that this would be a wonderful extension. I use markdown a lot with other web-based apps. Keith Creasy, Programmer and Technical Lead American Printing House f/t Blind Phone: 502.895.2405 Skype: keith537 From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf

[rt-users] FW: Query for custom fields using 'NOT LIKE' is no longer working

Apologies. I keep forgetting that replies to this list go to the sender and not to the list… From: Keith Creasy Sent: Wednesday, September 7, 2016 5:55 PM To: 'Hien Ly' <hien.thai...@gmail.com> Subject: RE: [rt-users] Query for custom fields using 'NOT LIKE' is no longer working Hi. I t

[rt-users] Query for custom fields using 'NOT LIKE' is no longer working

esn't work. I've tried it using the Query Builder and using Advanced. The "LIKE" operator does work. Does anyone have an idea for solving this? Thanks. Keith Creasy, Programmer and Technical Lead American Printing House f/t Blind Phone: 502.895.2405 Skype: keith537 - RT 4.4

[rt-users] Need to "edit" a ticket via javascript and Angular.js $http.post

Hello all. I'm using RT 4.2.7. I have my RT progress page working. I solved my previous problem of RT altering attribute values that were needed by Angular by redirecting so that the actual report page lives outside RT. One can now to to the URL, log into RT, and view the project progress

Re: [rt-users] Bare bones javascript that failes using Angular.js data-ng-repeat...

...@lists.bestpractical.com] On Behalf Of Keith Creasy Sent: Thursday, May 12, 2016 2:40 PM To: rt-users@lists.bestpractical.com Cc: Brandon Roller Subject: [rt-users] Bare bones javascript that failes using Angular.js data-ng-repeat... Hello all. I am getting a different error now and have

[rt-users] Bare bones javascript that failes using Angular.js data-ng-repeat...

Hello all. I am getting a different error now and have a bare-bones javascript and html document that works outside of RT but not when opened from the rt URL. It looks like RT is making some changes to the syntax of the data-ng-repeat attribute. You can look at them yourself…

Re: [rt-users] Angular web page breaks when I try to access it from the local/html directory of RT 4.4.2

ks. Keith -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Keith Creasy Sent: Wednesday, May 11, 2016 4:30 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Angular web page breaks when I try to access it from the local/html

Re: [rt-users] Angular web page breaks when I try to access it from the local/html directory of RT 4.4.2

Thanks Shawn. It is good to know at least that this could work. My problem is that the error I'm getting in the web-development console is pretty useless. It may be difficult to figure out just what's going wrong when I try to access it from the local/html directory in RT. I am including the

[rt-users] Angular web page breaks when I try to access it from the local/html directory of RT 4.4.2

Hello. I have a page that works if I am logged into rT and run it from my local public_html directory. It uses RT 4.4.2, the REST API and Angular.js. https:///~keith/rt-progress.html If I try to run it using a URI like

[rt-users] Custom action triggered on adding time worked

Hello everyone. My thanks again to everyone that responded to my earlier inquiry. We now have a web page that uses the REST API to create a colored progress chart. We are using custom actions to update "TimeLeft" on certain actions, for example if a ticket is resolved we set TimeLeft to 0.

Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

Zagrabelny; Keith Creasy Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only If you modify the code in place, your changes will get overwritten when you upgrade (even a minor upgrade). In general

[rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

is there for existing columns I'd actually like to modify TimeEstimated, TimeWorked, and TimeLeft to display in hours. Thanks. Keith -Original Message- From: Jim Brandt [mailto:jbra...@bestpractical.com] Sent: Monday, February 01, 2016 2:04 PM To: Keith Creasy; rt-users

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

mn map fix that? I'll give it a try. Thanks again. Keith -Original Message- From: Jim Brandt [mailto:jbra...@bestpractical.com] Sent: Monday, February 01, 2016 2:04 PM To: Keith Creasy; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Time left... RE: Display time worked in sear

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

t: Tuesday, January 26, 2016 3:37 PM To: Keith Creasy Subject: Re: [rt-users] Time left... RE: Display time worked in search results in hours only On Tue, Jan 26, 2016 at 2:31 PM, Keith Creasy <kcre...@aph.org> wrote: > That is strange. They are converting somewhere. > > I wish all th

[rt-users] Display time worked in search results in hours only

Hi. I'm going to try this but so far I've gotten little or no response to anything I've asked. It appears that if you put the "Time Left" field in a search result it tries to convert to days, which in our case is just confusing as we are tracking actual work hours and not calendar time. Is

[rt-users] Time left... RE: Display time worked in search results in hours only

OK, I see that I made a mistake in the subject line. I mean "Time Left" as in the body and not "Time Worked" as in the subject. My version is 4.2.7 -Original Message- From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Tuesday, January 26, 2016 12:47 PM To:

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

. -Original Message- From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Tuesday, January 26, 2016 2:39 PM To: Keith Creasy Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Time left... RE: Display time worked in search results in hours only On Tue, Jan 26, 2016 at 12:17 PM, Keith

[rt-users] Custom field that provides a sum of time estimated and time worked in child tickets

Hi all. Before I get to far into the weeds is there already an easy way to do this? We want to total the time worked and time estimated for all the child tickets of what we have defined as "epic"'s. I can think of a few ways to do it but maybe there is already some easy way that I hadn't

[rt-users] Spreadsheet view?

It would be very nice if RT had a spreadsheet view for administrators. My use case is in editing and adjusting time estimates. Doing this one ticket at a time is very time consuming so if there wer a spreadsheet view or an editable search things could be done much more efficiently. Keith --

Re: [rt-users] Help with Unlabeled Buttons

...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, June 27, 2014 6:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote: The buttons appear in several places but one example is the screen

Re: [rt-users] Help with Unlabeled Buttons

Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, June 27, 2014 6:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote

Re: [rt-users] Help with Unlabeled Buttons

with Unlabeled Buttons On Mon, Jun 30, 2014 at 05:27:20PM +, Keith Creasy wrote: This fixes the problem but I can't figure out where on our server to make the change so that I can test the result. I tested on a simple, local file but when I change our server location which happens to be /opt/rt4

[rt-users] Help with Unlabeled Buttons

Hello. RT 4.2.3 has some unlabeled buttons. We have several users who access the interface with a screen reader (for blind users) and these buttons are simply identified as button rather than something more meaningful. I think they are mostly arrow icons. One place they appear is in the search

Re: [rt-users] Help with Unlabeled Buttons

: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 04:48:38PM +, Keith Creasy wrote: RT 4.2.3 has some unlabeled buttons. We have several users who access the interface with a screen reader (for blind users) and these buttons are simply identified as “button” rather than

[rt-users] Bulk update does not update custom fields?

Hi. It appears that, even though the field appears on the bulk update form, that custom fields do not actually get updated. Is this true? If it is supposed to work, how? We have a Grant Number custom field. I went to bulk update because I wanted to be sure the grant number for a specific

[rt-users] Help adding accessibility features to the RT HTML interface

Hi. In our department we have several blind users. I'd like to add accessibility features; shortcut keys, WAI ARIA regions, headings, etc. to the RT web interface. Surely this is documented somewhere. Can someone please point me to how one customizes the HTML used for the RT interface? Thank