[rt-users] Locking menu bar at the top of the screen

2016-06-23 Thread Lewis, Valerie 
All,

I was wondering if there is a way to lock the menu bar at the top of the screen 
in a similar way that the Ticket Action bar is locked when you scroll down.  I 
think this would be particularly useful when there are particularly long 
tickets.  Please let me know if there is a way to do this programmatically or 
with an extension.

Thanks!

Valerie Lewis
Programmer/ Analyst
Business Systems Management
Information Technology

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Possible problem with From and BCC being the same?

2015-03-16 Thread Lewis, Valerie 
All,

I have an online form that I am using to create tickets in RT for Data and/or 
Report Requests.  The way that the requests are getting to RT is in the 
Completion email message, I am BCCing the address that is forwarding to the 
queue.  Unfortunately the form maker doesn't allow a noreply address in the 
From field, so I am using the email address that is forwarding to RT queue in 
the From field as well.  There appears to be a hang-up somewhere when the From 
field and BCC field are the same.  I am working with the software distributor 
to see if it is something on their end but I am also wondering if it may be a 
problem with RT.  Has anyone had a similar problem or have any advice?  Thank,
Valerie Lewis
IT Support Analyst

[rt-users] Queue Admin, not RT Admin

2015-02-05 Thread Lewis, Valerie 
I have recently become one of the campus administrators for our RT system.  As 
a result, I am fielding a lot of requests from staff for privledges to 
different queues.  One in particular is a director within IT wanting to be 
admin for queues that pertain to his department.  I have gone into the queue 
and went to modify user rights for queue and gave him all of the rights under 
"Rights for Administrators".  However, he not able to utilize any of those 
rights within his queues.  I don't want him to be an overall  administrator, 
just over his queues.  Am I missing something big?  I haven't found any 
explanation of this online anywhere.  Any help would be greatly appreciated.