Re: [rt-users] Temporary directory for uploaded file when creating a ticket
In data giovedì 4 agosto 2011 17:15:38, hai scritto: Depending on your version of RT, it uses HTML::Mason's cgi_object, which is often CGI.pm, and that should respect TMPDIR We had upgrade yesterday to RT 4.0.1, this is the relevand section in apache config: Location / Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt/rt-4.0.1/sbin/rt-server); /Perl SetEnv appears also at virtualhost definition, with no results. No one can give us a feedback about this? As far as RT store web loaded ticket attachments in /var/tmp, there is no chance to clusterize an installation: it is ok to use a NFS shared directory for tmpdir so all webserver in cluster can find attach even in case the balancer move the connection from one server to other, but it is not acceptable to mount the entire /var/tmp from a filer... -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Broken mime type text/html inline e-mail visualization
Hi. After upgrade from RT 3.6.6 to RT 4.0.1 all HTML e-mail are not visualized inline in webinterface. In out RT_SiteConfig.pm there are Set( $PreferRichText, 1); Set( $TrustHTMLAttachments, 1); Are there some other directives to use? -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Broken mime type text/html inline e-mail visualization
In data venerdì 5 agosto 2011 17:03:17, Thomas Sibley ha scritto: There are answers in the list archives and maybe the wiki for how to modify ScrubHTML to allow tables inline, although that code has changed a little from 3.8 → 4.0. Ok, with a modified local/html/Elements/ScrubHTML visualization is useful. Thank you very much. Now I'm waiting some hints for our others questions, TMPDIR and inline images visualizazione... ;-) -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Temporary directory for uploaded file when creating a ticket
Hi. In our instalaltion, when we create a ticket via webinterface with an attached file, it is stored in /var/tmp/ In order to clusterize RT we mut change this directory to a nfs mounted share, but we have found no configuration keyword for tmpdir handling. We have try to modify the TMPDIR variable for apache, but it doesn't work for RT installation. Is there any method to change this behaviour? -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Temporary directory for uploaded file when creating a ticket
In data giovedì 4 agosto 2011 16:54:01, Kevin Falcone ha scritto: Depending on your version of RT, it uses HTML::Mason's cgi_object, which is often CGI.pm, and that should respect TMPDIR We had upgrade yesterday to RT 4.0.1, this is the relevand section in apache config: Location / Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt/rt-4.0.1/sbin/rt-server); /Perl SetEnv appears also at virtualhost definition, with no results. -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Broken images visualization after upgrade 3.6.6 - 4.0.1
Hi. We have upgrade our installation from 3.6.6 to 4.0.1, and now all images will not be show inline in the webinterface: only the text Message body not shown because it is not plain text. and a link to download the image. In our config there is Set( $ShowTransactionImages, 1); and Set( $MaxInlineBody, 12000); but for my user this value is set to 0. Any hint? -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
[rt-users] SAML authentication for rt
Hi. First, I'm afraid my english is very poor, sorry... :-( We're using RT with LDAP authentication, and we're exploring the possibility to use our SAML Identity Provider as authentication backend. Before installing a dedicate SP and auth_memcookie, are there some sort of native SAML authentication for RT? -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani
Re: [rt-users] Broken tickets display
Kevin Falcone ha scritto: We're experiencing a strange behaviour on both our RT installation: when someone reply (or comment) to a ticket (both via e-mail or via webinterface) with a response containing some characters like ª (useful in Italian language) then ticket visualization is broken for this ticket: we can only see workflow until the response, but not response itself and the following workflow. Just a guess, but check your version of Text-Quoted, old versions had a tendency to coredump on some characters. You can try coming up to 2.05 First, I'm terribly sorry for delay in my response, I was in summer holidays (sailing in North Adriatic Sea). :-( :-( :-( Our version of Text::Quoted is 2.02: support01 ~ # equery list Text-Quoted [ Searching for package 'Text-Quoted' in all categories among: ] * installed packages [I--] [ ] dev-perl/Text-Quoted-2.02 (0) support01 ~ # As far as this is an high traffic cluster (about 3.000 tickets per week, it's dedicated to our worldwide CRM), we can't simply upgrade a perl module, we must plan this operation. I can do this in a few days, next I will report... -- Luca Villani - Dada.Net S.p.A. Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Broken tickets display
Hi. First, I'm afraid my English is very poor, sorry... :-| We're experiencing a strange behaviour on both our RT installation: when someone reply (or comment) to a ticket (both via e-mail or via webinterface) with a response containing some characters like ª (useful in Italian language) then ticket visualization is broken for this ticket: we can only see workflow until the response, but not response itself and the following workflow. All workflow is stored in db, and broken visualization only affect the ticket with these characters. If we change these character directly on database, a correct visualization is restored. We'd searching on internet, but we find nothing: if your response is RTFM, pleas tell us what FM we must R... ;-) Some informations: - platform is Gentoo Linux for ADM64 - all servers (webservers and database) are fully UTF-8 - webserver is Apache, RDBMS is Mysql Enterprise, MTA is Postix - RT version is 3.6.7 - RT email input encoding is utf-8 iso-8859-1 us-ascii - Mysql version is 5.0.46 Enterprise - Mysql charset is binary - Apache version is 2.2.9 - Apache default charset is UTF-8 Can someone help us? -- Luca Villani - Dada.Net S.p.A. Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Still lots of Spam hitting RT after filtering via Procmail/Spamassasin/Rules Du Jour
Alle 17:03, giovedì 10 maggio 2007, Pedro Santa ha scritto: My RT instance still receives lots of SPAM even with procmail filtering, with Spamassasin updated with rules du jour script. I think an MTA level configuration for using some block lists can help you. Like this, for our postfix+postgrey mailservers: smtpd_sender_restrictions = check_sender_access hash:/etc/postfix/sender_access_rejected, hash:/etc/postfix/access, permit_mynetworks, reject_invalid_hostname, reject_non_fqdn_sender, reject_non_fqdn_recipient, reject_non_fqdn_hostname, reject_invalid_hostname, reject_unknown_sender_domain, reject_unknown_recipient_domain, reject_unauth_pipelining, reject_unauth_destination, check_recipient_maps, reject_rbl_client relays.ordb.org, reject_rbl_client list.dsbl.org, reject_rbl_client sbl-xbl.spamhaus.org, reject_rbl_client combined.njabl.org, reject_rbl_client bl.spamcop.net, reject_rbl_client dnsbl.sorbs.net, check_policy_service inet:127.0.0.1:10030, permit_mx_backup -- Luca VillaniMobile Team, Dada S.p.A. Tel: +39 055 2267220Mob: +39 335 8753086 ICQ: 76272621 Skype: luca.villani GPG key fingerprint: 7FC9 E2FE 0BEE 9DF8 1719 8761 1B79 82CC F0B5 B7CF ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 4
Alle 19:31, martedì 8 maggio 2007, [EMAIL PROTECTED] ha scritto: I also want to be able to setup the MTA configuration from within the GUI. I think this is not a good idea: in an heavy duty environment, MTAs simply are on different servers then webinterface. Also MTAs configuration is a totally separated job, MTAs can get information from a big plethora of sources: AD/LDAP, SASL, DB, local files... In a small environment with low traffic and only one poor lerned sysadm, MTA configuration from webinterface should be a good start point, but it can be optional and not mandatory, otherwise RT will not be a good choice for large installation. -- Luca VillaniMobile Team, Dada S.p.A. Tel: +39 055 2267220Mob: +39 335 8753086 ICQ: 76272621 Skype: luca.villani GPG key fingerprint: 7FC9 E2FE 0BEE 9DF8 1719 8761 1B79 82CC F0B5 B7CF ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT and mysql replication
Alle 18:26, venerdì 4 maggio 2007, Kenneth Marshall ha scritto: Since RT uses DBI to access the underlying database, you should be able to use DBIx::DBCluster to send your writes to the master DB and read from the slave(s). Do you know something on the net using DBIx::DBCluster for an RT patch? Or are you suggest me to patch the code? -- Luca VillaniMobile Team, Dada S.p.A. Tel: +39 055 2267220Mob: +39 335 8753086 ICQ: 76272621 Skype: luca.villani GPG key fingerprint: 7FC9 E2FE 0BEE 9DF8 1719 8761 1B79 82CC F0B5 B7CF ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT and mysql replication
Hi. I'd googled about this quesitons, but I'd find no useful information. You can simply tell me RTFM, but please link the FM I must R... ;-) Is there an RT support for mysql replication, a single master/many slave databases simple clustering method described in this page? http://dev.mysql.com/doc/refman/5.0/en/replication.html -- Luca VillaniMobile Team, Dada S.p.A. Tel: +39 055 2267220Mob: +39 335 8753086 ICQ: 76272621 Skype: luca.villani GPG key fingerprint: 7FC9 E2FE 0BEE 9DF8 1719 8761 1B79 82CC F0B5 B7CF ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT and mysql replication
Alle 17:30, venerdì 4 maggio 2007, Kenneth Marshall ha scritto: I know that this does not help your situation, but pgpool will allow you to perform select queries to a slave postgresql DB and updates to the master DB. There may be a similar proxy available for MySQL that would allow you to scale your DB load better. Generally speaking, we prefer to put no wrapper/proxy on our architecture, due to high load of our systems. Do you have a link for a mysql proxy acting like this? -- Luca VillaniMobile Team, Dada S.p.A. Tel: +39 055 2267220Mob: +39 335 8753086 ICQ: 76272621 Skype: luca.villani GPG key fingerprint: 7FC9 E2FE 0BEE 9DF8 1719 8761 1B79 82CC F0B5 B7CF ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 4
Alle 19:54, martedì 1 maggio 2007, Jesse Vincent ha scritto: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? - native and official LDAP/AD support; - mysql replication cluster support. -- Luca VillaniMobile Team, Dada S.p.A. Tel: +39 055 2267220Mob: +39 335 8753086 ICQ: 76272621 Skype: luca.villani GPG key fingerprint: 7FC9 E2FE 0BEE 9DF8 1719 8761 1B79 82CC F0B5 B7CF ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
