was fired on a
ticket that no longer exists; unable to run scrips! Call
-ApplyTransactionBatch before shredding the ticket, for consistent results.
(/opt/rt4/lib//RT/Ticket.pm:2588)
From: Alex Peters [mailto:a...@peters.net]
Sent: Wednesday, December 17, 2014 2:31 PM
To: Payam Poursaied; rt
Hi All
I have created a script which has below command to create a link
$Ticket-AddLink(Type='RefersTo',Target=$pticket_id,RecordTransactiosn=0)
;
When I run the script ReferTo link created, but I got below warning as well.
RT version 4.2.8
And line 149 of 02.pl is exit line.
Any idea?
[85829]
Try curl http://192.168.1.201/rt/REST/1.0/ticket/33/comment
?user=pass=yyuu
On Friday, November 7, 2014, Shahab Sharifzadeh sshgu...@ymail.com wrote:
i run command:
curl -u root:Nasim1414 http://192.168.1.201/rt/REST/1.0/ticket/33/comment
but get me error :
RT/4.0.19 401 Credentials
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
On Sat, 2013-11-30 at 16:59 +0100, Payam Poursaied wrote:
In the past weeks, we received considerable complaints from our staff
[snip]
Absolutely a bug; we should be at least sending the HTML
Hi
We are using rt4.2.1
In the past weeks, we received considerable complaints from our staff that
their comments and corresponds are not delivered to the requestors (i.e. on
correspond notify requestors).
As we had upgraded from 3.8 to 4.2.1, we thought this might be caused by the
upgrade...
Hi All
One of my colleagues, create tickets frequently in a specific queue. In
RT3.8.8 in made a bookmark similar to
http://ticket-server/rt/Ticket/Create.html?Queue=XX and directly got to the
ticket create page. But in RT4.2, it seems that in order to prevent cross
site script, block direct
Hi all
One of my colleagues, moved thousands of resolved tickets to another queue
without deactivating the On ChangeQueue-Set Status=NEW scrips. Thereafter
several tickets statuses updated to new and he resolved them. This caused
incorrect Resolved Time.
I know how to find the Tickets and their
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
Sometimes, a ticket is sitting in queue Q1. We transfer the ticket to
another IT person, Fred, to solve, not realizing that Fred doesn't have
access to queue Q1. The person works on the ticket and
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Tuesday, October 16, 2012 8:30 PM
On 10/16/2012 09:37 AM, Payam Poursaied wrote:
We have a serious problem with rt 3.8.8. I have
Hi all
One of my colleagues intended to get daily updates on tickets which has been
not updated for past 12 hours.
I wrote a perl script and used REST interface. Then parse the output and
based on the results, email him.
The web URL is something like below which I substitute date with
Hi all
We are working with 3.8.8. we have the following problem:
When any HTML correspond/comment with attachments (i.e doc file) sent to RT
from outlook (i.e. outlook 2010), the system sends plain/text part rather
than html part.
I found that outlook 2010 and 2007 include
On Wednesday, February 22, 2012, Radek Svoboda wrote:
Hi,
We use email for creating new tickets. When I send message to RT with CC
to user, the Cc-ed user is CC of the ticket, but the mail get from me
(and his reply to me too). But I need, the reply comms to RT. Is the way,
how to send
appreciated.
I tried to learn more about ACL, Principals and Users but I could not find any
relevant info.
Best Regards
Payam Poursaied
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October
Hi Behzad
As you mentioned, you want to update both on create and correspond. The scip
parameters says it would only trigger on
correspond
Have you tried to modify the condition to On Create or clone this scrip and
change the condition of new one to On
Create
I didn't go through your code
Install firefox and set it as your default browser, then check if the
problem get solved or not. I think I had experienced the same thing
before with ms IE
On Thursday, May 5, 2011, Yan Seiner y...@seiner.com wrote:
On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
I'm trying to set up a link
-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Payam Poursaied
Sent: Sunday, March 20, 2011 8:55 PM
To: 'Ruslan Zakirov'
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] apache 100% cpu usage
Hi Ruslan
Thank you for your
any
success.
Could anyone help me to drill down this problem?
Best Regards
Payam Poursaied
Using next says:
(gdb) next
Cannot find bounds of current function
And here below is output of where command in gdb66.
(gdb) where
#0 0x00080093a73b in ?? () from /lib/libc.so.7
#1 0x00080093d505
, March 20, 2011 4:02 PM
To: Payam Poursaied
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] apache 100% cpu usage
I found out a while ago that looping emails would cause RT to go crazy like
that.
I disabled $LoopsToRTOwner and the problem disappeared. I didn't have time to
debug
?
Best Regards
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Sunday, March 20, 2011 7:39 PM
To: Payam Poursaied
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] apache 100% cpu usage
I see storable perl module there, so it's sessions handling. Look at updates
You could start by database
select
Transactions.id,ObjectType,ObjectId,Type,Transactions.Created,Name,EmailAddr
ess from Transactions
inner join Users on Users.id=Transactions.Creator
where ObjectType='RT::Ticket' and Type='Comment' and
Transactins.Created='-MM-DD HH:MM:SS' and
Hello,
when creating a ticket, the spell checker button is disabled fckeditor.
How to enable this button?
Thank you
Have tried it with some browser rather than IE?
In share/html/NoAuth/RichText/FCKeditor/fckconfig.js check the following
line:
FCKConfig.SpellChecker = 'ieSpell'
Date: Mon, 27 Dec 2010 13:14:34 -0500
From: Thomas Sibley t...@bestpractical.com
On 24 Dec 2010 06:34, Payam Poursaied wrote:
When my users send HTML enable emails without any attachments, it
works fine (i.e. the AdminCCs get the copy of incoming correspond in
HTML enabled form
for us to have
our notifications (i.e. for CCs, Requestors and AdminCCs) in HTML enabled
forms.
Any help is appreciated
Best Regards
Payam Poursaied
smime.p7s
Description: S/MIME cryptographic signature
I am looking to add the 'Take' ticket option in a custom query that filters
new tickets based on building location. Creating the query is the easy part
but I have not been able to figure out how to add the 'Take' option to the
query output.
You can add the following in the Format and you will
Hi all
I have created the following callback in order to add a hyper links which
will be used in conjunction of a mail clients. In other word, my users could
easily click on some links and their mail client would be open with
appropriate To: and Subject: fields.
The problem is, when some users
Hi all
We have a special case in our company and I could not handle it. We have
several supervisor who have access to modify saved search for a group. It
seems that one of the supervisors delete saved search ( and I think he/she
doesn't know even her/himself!) and we couldn't find him/her
Hi all
My Correspondence template is as below:
RT-Attach-Message: yes
Content-Type: text/html
{$Transaction-Content()}
And I have On Correspond Notify Requestors and Ccs Scrip
When the queue receives HTML email without any attachments, the Requestor
receives HTML
Based on my previous email, I wanted to have mailto link in my search page
and also ticket display page to easily use local mail clients such as
outlook to send correspond and add comment for a specific ticket.
Based on Kevin's help, now I created a column map and also a callback. I put
them here
Hi all
I'm not sure if this is a bug or miss configuration or ever proper situation
in RT:
This is the scenario:
The Customer Support A who has full access to CS queue, needs to ask NOC
staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been
created in CS queue.
Customer
I tried to modify FORWARD global template so support html. I added
Content-Type: text/html at the first line of that template, but it seems
that header of the email become inconsistent which cause mail client (i.e.
outlook) do not show the attached forward messages.
I checked the source of
Hi
I would like to create a more convenient way to reply and comment on
tickets. At the first step I'm planning to create a link in my ticket
searches which open outlook with appropriate subject tag to the appropriate
email address (i.e. commentAddress of CorrespondAddress of the ticket's
queue).
Hi
The instance of our RT became slow specially when clicking on ticket link
in main page (ticket search). I noticed that more ant thousands of email
addresses which are the email address of our customers - requestors- have
been put in Owner combo box!
As I remember, previously only
Hi all
I'm looking for a way to search and find those tickets which their subject
starts with 'FAX'.
When I use subject matches 'fax' in advanced search, the search query is
something like
..
main.Subject LIKE '%FAX%'
.
But I'm looking for a way to have a query with higher performance
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