ciate some help and hints how to do this.
PS: I know changing this, would break all connections of new
tickets/replies to old tickets with existing tickets, but I'm fine with
that.
Thanks for help!
--
br,
Primoz Jeroncic
Support - IP Co
Hi guys
I'm trying to find this on web (wiki, docs...) but with no luck.
Currently our ticket look like default RT ticket, [domain.com #],
but it's obviously too much for certain people to comprehend this and
include whole ticket in subject, so instead of replying to already
opened ticket, we
have RT adding CCs from mail
automatically also to Ticket's CC?
PS: We are running 4.0.6, but I hope that's not going to be issue.
Thanks for help!
--
br,
Primoz Jeroncic
Support - IP Connectivity & Routing
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Softnet d.o.o.