[rt-users] Changing shape of ticket ID

and hints how to do this. PS: I know changing this, would break all connections of new tickets/replies to old tickets with existing tickets, but I'm fine with that. Thanks for help! -- br, Primoz Jeroncic Support - IP Connectivity & Rou

[rt-users] Changing ticket shape/format

Hi guys I'm trying to find this on web (wiki, docs...) but with no luck. Currently our ticket look like default RT ticket, [domain.com #], but it's obviously too much for certain people to comprehend this and include whole ticket in subject, so instead of replying to already opened ticket, we

[rt-users] Automatically adding CC from mails to Watchers/CC in ticket

CCs from mail automatically also to Ticket's CC? PS: We are running 4.0.6, but I hope that's not going to be issue. Thanks for help! -- br, Primoz Jeroncic Support - IP Connectivity & Routing --- Softnet d.o.o. | Borovec 2