Re: [rt-users] Quick Search

[cid:image001.jpg@01D0DE54.0E4E0E40] Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these? Thanks Sam From: Zoey Schutt [mailto:z...@braincoral.io] Sent: 19 August 2015 18:37 To: Sam Maher Cc: rt-users

[rt-users] Quick Search

Hi, We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on. The only problem is that it shows the oldest tickets first not the newest ones. Is there any way that we can change this? Thanks Sam Sam Maher - IT

[rt-users] FW: Help Installing Plack::Handler::Starlet

I have tried to install RT a few times but I keep getting Plack::Handler::Starlet ...MISSING Any ideas? It has happened a few times Thanks Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson

[rt-users] RT 4.2.10 Command By Email

Hi All, We have command by email up and running but when I change the status of a ticket it doesn't trigger the script. E.g When I resolve a ticket via an email the auto replies are not generated to the requestors and admin CCs. Thanks, Sam Sam Maher - IT Technician Lawson Lewis Blak

Re: [rt-users] Cannot Login to RT

Hi, Is this a fresh install or have you updated the server? If so it might be a problem with the virtual hosts. I had this problem and can't remember what I changed. I will have a dig when I'm next at a computer. Also looking in the apache logs might have the answer. Sam Sam

[rt-users] Scripts Muddled up after migration

anyone know why under the move column there is no options or am I being stupid. I am logged in as the root user. Thanks, Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Bla

Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.

users@lists.bestpractical.com Subject: Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards. On Thu, 5 Mar 2015 14:52:39 -0500 Alex Vandiver wrote: > On Wed, 25 Feb 2015 11:52:37 +0000 Sam Maher > wrote: > > I have moved to a new server and upgraded to the latest version but > > all my privilege

[rt-users] Upgrade to 4.2.9 Lost Dashboards.

Hi, I have moved to a new server and upgraded to the latest version but all my privileged users except one have lost their dashboards. Has anyone else had this problem? Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M