[rt-users] Disable RSS

2016-11-28 Thread Tobias W . 
Hello,

Is there a way to disable RSS ?

On the RT_SiteConfig ?

Thank you,
Tobi


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] Scrip condition not for Reminders

2016-11-11 Thread Tobias W . 
Hello,

We use a RT scrip to check on close if a Custom filed is empty. If the Custom 
field  is empty, the script reopens the ticket.

Condition:  On Resolved

Custom action preparation code:
if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
$self->TicketObj->SetStatus('open');
}else{
$self->TicketObj->AddCustomFieldValue(
Field => 'FieldName',
Value => 'true');
}



Now we have a problem with the reminders: When I close a reminder the scrip 
reopen it.

Is there a way to prevent this?

Thank you,
Tobi

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017