[rt-users] Transferring CustomField Values from old to new on all tickets in a queue

We are using RT 3.6.4 and what we are trying to do is to synchronize custom field across all queues and basically have one unique custom field and type. Currently we have some CFs with the same name and different types dupe'ed across all the queues. Is there a way we can script around to move all

[rt-users] Show Custom Field Text

We use rt 3.6.4 and trying to do text wrapping on ticket display for a custom field of type text. We noticed that we do not have html/Elements/ShowCustomFieldText and have only ShowCustomFieldWikitext. Any help would be appreciated. Thanks. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY

Re: [rt-users] Transferring CustomField Values from old to new on all tickets in a queue

for all dup'ed CFs on all the queue. Many one time effort but could pay us in long run on ease of maintenance. Thanks Subba From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: Friday, March 20, 2009 2:21 PM To: Venkateswaran, Subbaraman Cc: rt-users

[rt-users] Upgrading DBIx::SearchBuilder

Hello everyone, We are working on a plan to upgrade DBIx::SearchBuilder to improve performance mainly on our extensive reporting on RT platform. Do we have any upgrade path with any compatibility chart for upgrading the SearchBuilder module? Our env is RT 3.6.4/GNU Linux/MySQL 5.0.21 Thanks for

Re: [rt-users] Upgrading DBIx::SearchBuilder

Can someone please share your experience on this upgrade? Thanks a lot. _ From: Venkateswaran, Subbaraman Sent: Friday, March 27, 2009 9:53 AM To: rt-users@lists.bestpractical.com Subject: Upgrading DBIx::SearchBuilder Hello

[rt-users] Search page Owners drop-down

Can someone please explain why we see all kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT search page? Is there a way we can control or maintain this, please? This is screwing up people's RT search on tickets based on owners. Thanks a lot. THE INFORMATION CONTAINED

Re: [rt-users] Search page Owners drop-down

: Wednesday, May 20, 2009 12:58 PM To: Venkateswaran, Subbaraman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Search page Owners drop-down Subb, Most likely, you have a very Liberal application of the OwnTicket right. For example, if you let just about anyone create a ticket

[rt-users] Spam filtering in RT

Hello everyone, Would like to understand what's the best strategy to stop spam emails creating tickets in RT ? Thanks for your time. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL,

[rt-users] RT data size maintenance

Could someone please help with an approach to delete all attachments in RT database earlier than an year (or so)? We are max'ing out RT database size and would like to perform some cleanup. Or if there is a better way to do these type of maintenance, please do let us know. Appreciate your help.

Re: [rt-users] RT data size maintenance

From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: Thursday, July 30, 2009 9:59 AM To: Venkateswaran, Subbaraman; rt-users@lists.bestpractical.com Subject: AW: [rt-users] RT data size maintenance Hi, be very, very, very

[rt-users] RT Bounce emails

Hello everyone, We have been getting these RT thinks this message may be a bounce emails, whenever some emails are sent out with a header sample like below: From: pf...@blackrock.com To: r...@blackrock.com CC: pf...@blackrock.com Reply-To: r...@blackrock.com, pf...@blackrock.com

[rt-users] RT web request timeout

Can someone suggest a way we could set a time out for web request to RT? The main problem is that we do not want to allow external applications accessing RT over http beyond a certain specific time. Due to these long running process, RT crawls and eventually runs extremely slow. What we are

[rt-users] RT email EX_TEMPFAIL looping problem

Platform/Env: RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp Problem: We are experiencing sporadic email looping problem. From the mail relay server, emails bound for RT are aliased and piped to rt-mailgate and recorded as correspondence into certain queues. For some emails, rt-mailgate gets a

Re: [rt-users] RT email EX_TEMPFAIL looping problem

_ From: Venkateswaran, Subbaraman Sent: Friday, December 18, 2009 10:09 AM To: rt-users@lists.bestpractical.com Subject: RT email EX_TEMPFAIL looping problem Platform/Env: RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp Problem: We are experiencing sporadic email