Re: [rt-users] [solved]Request Tracker Doesn't work properly Web if Doesnt show all Elements

john s. wrote: Here are my Configurations for other people: conf file in conf.d directory rtalias: Alias /rt /opt/rt3/share/html PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks

[rt-users] Stop RT for Backupprocess

Hello all, I would like to Stop and Start RT in order to make an Backup Process. Should i Kill or Stop the RT Process ? Whats the difference and what does it make more sense? And which processes are belongs to RT? greetings john -- View this message in context:

Re: [rt-users] Stop RT for Backupprocess

communications should always be followed up by a phone call, fax or printed copy. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of john s. Sent: 22 February 2011 10:05 To: rt-users@lists.bestpractical.com Subject

Re: [rt-users] Stop RT for Backupprocess

, john s. firesk...@gmx.de wrote: Hello all, I would like to Stop and Start RT in order to make an Backup Process. Should i Kill or Stop the RT Process ? Whats the difference and what does it make more sense? And which processes are belongs to RT? I'm not a MySQL expert by any means

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

Can you please clarify? On 23/02/11 08:55, john s. wrote: Good Morning all I've installed the External Auth Plugin for our RT System. But now i have no clue how to tackle it. My Knowledge about SSO is really really limited So can sb give me a hint to start the Challenge to get

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

i think this is sso per ldap to rt or ldap to apache -- View this message in context: http://old.nabble.com/RT%3A%3AAuthen%3A%3AExternalAuth-Installed-need-Help-tp30993192p30993957.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

On 23/02/11 10:59, john s. wrote: i think this is sso per ldap to rt or ldap to apache -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

I have fixed my problem the perl module Net::LDAP was missing godsake now RT is still running but i think i'm tying to use these module i must reading some background knowledge if i finished ... i come back to this thread and ask some questions one more john s. wrote: Hm

[rt-users] Comprehension Question about LDAP and SSO

Hello All I have an Comprehensive Question about SSO in Relation to LDAP Is it possible with LDAP to get Access on an sso client with an Computer in a Network ( e.g RT) by start the Computer with an network windows logon ..? Or i have to do this with ntlm? best Regards skyerjoe

Re: [rt-users] Comprehension Question about LDAP and SSO

First of all thnx for these Infos Okay it won't be bad if this is working in a good way So recap aggain : - Apache Server with an kerberos module ( which?) - configure RT for kerberosmodule for apache - and an entry in htacess for athentification with the AD - an browser entry to get

Re: [rt-users] Comprehension Question about LDAP and SSO

Hm... sounds good and important But what I just don't see. How is the relationship between ldap and kerberos or ntlm? In the Wiki Directory there is is an How to which describes the implemantation from LDAP into RT

Re: [rt-users] Comprehension Question about LDAP and SSO

john s. wrote: Hm... sounds good and important But what I just don't see. How is the relationship between ldap and kerberos or ntlm? In the Wiki Directory there is is an How to which describes the implemantation from LDAP into RT http://requesttracker.wikia.com/wiki

Re: [rt-users] Comprehension Question about LDAP and SSO

john s. wrote: Hm... sounds good and important But what I just don't see. How is the relationship between ldap and kerberos or ntlm? In the Wiki Directory there is is an How to which describes the implemantation from LDAP into RT http://requesttracker.wikia.com/wiki

Re: [rt-users] Comprehension Question about LDAP and SSO

mcb30 wrote: On Friday 25 Feb 2011 13:41:29 john s. wrote: Hm... sounds good and important But what I just don't see. How is the relationship between ldap and kerberos or ntlm? In the Wiki Directory there is is an How to which describes the implemantation from LDAP into RT

Re: [rt-users] RT-Shredder directory

Hello Tom You have to set the rights for the Webserver for these Directorys best regards john Thomas Smith-12 wrote: I'm working with a recent upgrade from 3.6.6. to 3.8.8. When looking at the now included RT-Shredder utility, I got this error when I first attempted to access it:

Re: [rt-users] Comprehension Question about LDAP and SSO

the kerberos account should be appeard in the log file. is this possible?? best regards john john s. wrote: mcb30 wrote: On Friday 25 Feb 2011 13:41:29 john s. wrote: Hm... sounds good and important But what I just don't see. How is the relationship between ldap and kerberos or ntlm

[rt-users] Deactivate User Nobody

Hello all, Is it possibe to deactivate the user nobody without any Disadvantages for the whole system? or is it a recipe for an proximate event? best regards john - best regards john -- View this message in context:

Re: [rt-users] Comprehension Question about LDAP and SSO

: On Thursday 03 Mar 2011 08:07:22 john s. wrote: I have on more Question in Relation to Authentification with Kerberos I would like to use an windows 2008 server with AD, and an Web Application ( RT) on a linux sever with Apache and Kerberos Module system. And the Kerberos Stuff is handeld

Re: [rt-users] Comprehension Question about LDAP and SSO

Thnx michael best regards john mcb30 wrote: On Thursday 03 Mar 2011 12:04:07 john s. wrote: And if i use another name like martin from the database the kerberos prinicipal changes also martin@ Yes. The Kerberos principal will always be the name of the currently-logged- in user

[rt-users] Text Template for Tickets

Hello everybody I would like to use a Text Template for a an specific Ticket mask with some fields like why or how some Layout adjustments etc.. But i dont't want to use Custom Fields Any chance to realise this ? best regards john -- View this message in context:

Re: [rt-users] Deactivate User Nobody

What are you trying to gain from this change? Nobody should use the nobodyuser to declarate the ticket created by nobody thats the reason any other proper suggestions for that? -- View this message in context: http://old.nabble.com/Deactivate-User-Nobody-tp31057111p31065525.html Sent

Re: [rt-users] Text Template for Tickets

john s. wrote: Hello everybody I would like to use a Text Template for a an specific Ticket mask with fields like some, or how, how much does it cost and some specific Layout adjustments etc.. But i dont't want to use Custom Fields. Any chance to realise this ? best

[rt-users] Cloning Solutions which work with version 3.8.8

Good morning System: Linux Ubuntu Server 10.04 RT Version: 3.8.8 with modperl I'm going to use some Solutions to clone or copy some Queues... so the creation of new queues would be much easier. Has someone any experience with tools which work well done? best regards john --

[rt-users] Cant find Atributes for the RT Brand

Morning All I would like to change the RT Logo So i have modified the layout.css directly ... and it works well ... but the Brand Lettering Logo in the Lower Right Corner »|« RT 3.8.8 1996-2009 Best Practical Solutions, Overlaps with my Logo Picture So where i can change the

Re: [rt-users] Cloning Solutions which work with version 3.8.8

Hello Andrew Did this Version still working with 3.88? best regards john Barnes, Andrew (barnesaw) wrote: On 3/4/11 3:45 AM, john s. firesk...@gmx.de wrote: Good morning System: Linux Ubuntu Server 10.04 RT Version: 3.8.8 with modperl I'm going to use some Solutions to clone

Re: [rt-users] Text Template for Tickets

Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task ? john s. wrote: john s. wrote: Hello everybody I would like to use

Re: [rt-users] Cloning Solutions which work with version 3.8.8

Thnx Andrew Still works fine best regards john john s. wrote: Hello Andrew Did this Version still working with 3.8.8? Edit: deleted best regards john Barnes, Andrew (barnesaw) wrote: On 3/4/11 3:45 AM, john s. firesk...@gmx.de wrote: Good morning System

Re: [rt-users] Cloning Solutions which work with version 3.8.8

is it possible to disable the email entry? best regards john john s. wrote: Thnx Andrew Still works fine best regards john john s. wrote: Hello Andrew Did this Version still working with 3.8.8? Edit: deleted best regards john Barnes, Andrew

Re: [rt-users] Cant find Atributes for the RT Brand

okay i have it i just make some adjustments in the css file looks good:) best regards john john s. wrote: Morning All I would like to change the RT Logo So i have modified the layout.css directly ... and it works well ... but the Brand Lettering Logo in the Lower

Re: [rt-users] Text Template for Tickets

Kevin Falcone-2 wrote: On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote: Someone know out there what my intentions are? :) If not i describe in an other way I need an template like a html or word dokument for ticket creation is there any proper solutions for this task

Re: [rt-users] Cloning Solutions which work with version 3.8.8

Or use the Extension without E-Mail support any way to realise this ...maybe with a redirection to an localhost mail account ... but i don't want to send e-mails beyound the rt-server. best regards john john s. wrote: Almost. Okay i have a little Problem I don't want

Re: [rt-users] Text Template for Tickets

john s. wrote: Morning Kevin Almost .. i think cause we don't want to use any e-mail aupport with rt for serveral reasons i need a solution without e-mail maybe there is a way to send them to localhost or sth. this will fit ... RTx-FormTools Sounds interesting whats

Re: [rt-users] Text Template for Tickets

@KevinFalcone Okay .. sorry for resend the e-mails .. It isn't clear why you don't want to use inbound email We have an external E-Mail Provider ... in future we want to use an exchange Server .. but for now we havent any ressources for that... so i need a local email solution but

Re: [rt-users] Cloning Solutions which work with version 3.8.8

Good morning Andrew, I still get this error message: * Staff group Nagios _support for queue Nagios not found * Owner group Nagios _owners for queue Nagios not found We have no E-Mail System in RT ... and we don't want to use this for RT Maybe an local E-mail Solution could

[rt-users] Basic Comprehension Question RT:Extension::QueueWizard

Hello all, I think i have an fundamental problem to understand in which way these Extension Works ... So for my point of View: This Extension can Clone an Queue. So ... refer to the Readme The option to create an procmailfile is basically but not necessary ... But what i fail to see

Re: [rt-users] Basic Comprehension Question RT:Extension::QueueWizard

for one Queue out of another Queue. Does that make sense? Therefore, if you are cloning a Queue, the only real new stuff you would need is a description, perhaps a tag, and an email address. Kenn LBNL On Tue, Mar 15, 2011 at 3:49 AM, john s. firesk...@gmx.de wrote: Hello all, I think i

Re: [rt-users] Basic Comprehension Question RT:Extension::QueueWizard

Okay maybe i have to Read before i think :) I created an owner group and a support group for the specified queue Any email adresses or sth else was not needed And then it works ... but whats the purpose of these Groups ? What is the point of that? I want to make my own groups and

[rt-users] RT Extension JS Gantt won't work

RT Version: 3.8.8 Hi everybody I would like to use the Js Gant Extension So i installed the Programm according to the Readme. Everything is fine till to the the point at which i have to patch a file. $ patch /path/to/Ticket/Elements/ShowSummary /path/to/showsummary.diff But i can't

Re: [rt-users] RT Extension JS Gantt won't work

Solved You can download the jsgantt-showsummary.diff directly here https://github.com/bestpractical/rt-extension-jsgantt/raw/2f14824a18a73d9863522f3064a644186f417fd4/etc/jsgantt-showsummary.diff jsgantt-showsummary.diff best regards john s. -- View this message in context: http

Re: [rt-users] Basic Comprehension Question RT:Extension::QueueWizard

Are my intentions not clear?? best regards john s. -- View this message in context: http://old.nabble.com/Basic-Comprehension-Question-RT%3AExtension%3A%3AQueueWizard-tp31152632p31218472.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] [solved]RT-Extension-QueueWizard:Change the the predefined User Groups

Okay I'm done on my own . if someone take care /opt/rt3/share/html/QueueWizard/Admin/index.html Replace all entrys with _owners by _(your group for the admin queue) *without the brackets and all entrys with _support by _( your group for the users in the queue) best regards john s

Re: [rt-users] [solved]Request Tracker Doesn't work properly Web if Doesnt show all Elements

=) grettings john s. -- View this message in context: http://old.nabble.com/-solved-Request-Tracker-Doesn%27t-work-properly--Web-if-Doesnt-show-all-Elements-tp30843030p30901244.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Basic Comprehension Question RT:Extension::QueueWizard

Okay i'm done on my own In case someone cares Edit the /opt/rt3/share/html/QueueWizard/Admin/index.html File: Replace all _owners entrys for your own admin group ( for example: _admins) Replace all _support entrys for your own user group (for example: _user ) best regards john s

[rt-users] RT-formtools extension

Hello all Is it possible to use the Rt-Formtools extension which is dumped on github ? or hasn't reached this version a stadium for normal use best regards john s. -- View this message in context: http://old.nabble.com/RT-formtools-extension-tp31237285p31237285.html Sent from

[rt-users] Can't Change logo

Hello I'm trying to change the Logo with our Company ones So I Followed the instruction here: http://requesttracker.wikia.com/wiki/ChangeLogo http://requesttracker.wikia.com/wiki/ChangeLogo But it doesn't work. My Configs are: RT_SiteConfig: et($rtname , examplecorp); Set($Organization

Re: [rt-users] Can't Change logo

In addition to the new config settings to display a logo, we have to use the attached style sheet patch for it to actually work for us. This was also reported in this ticket: http://issues.bestpractical.com/Ticket/Display.html?id=14882 From your message below, it looks like you still have

Re: [rt-users] Can't Change logo

Okay i tried to patch the file with the following command : sudo patchrt-3.8.8-web2-style-sheet-logo.patch it comes an error: Hunk #1 FAILED at 171. so what's wrong? best regards john s. -- View this message in context: http://old.nabble.com/Can%27t-Change-logo

[rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Authentification ?

Hello all I try to integrate ExternalAuth-0.08 Modul in RT. But i don't know exactly which system packages i need for it.. for only an Authentifiaction with RT no Samba or other stuff My System is : Ubuntu 10.04 here is my Ldap Config: # AN EXAMPLE LDAP SERVICE

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Authentification ?

) Thanks in advance best regrads john s. -- View this message in context: http://old.nabble.com/RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-Authentification---tp31342791p31369863.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Authentification ?

Someone out there ? best regards john s. -- View this message in context: http://old.nabble.com/RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-Authentification---tp31342791p31385180.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

' } } ); best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31395522.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

correctly and this will benoticed if you try to restart apache So.. thats not the problem any other clue or idea? best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31404102.html Sent

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

' } } #} ); So as far as you can see, the other version with clean comments and # signs doesn't work. But i don't know why or if i walking completely off the track at the moment :-( Best regards john s. -- View this message

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

Addition: So i have make an tracelog over port 389 with tcpdump The Result: No request is going out if I try to authorize on RT so i think the plugin doesn't work anymore ... best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

know what does it mean exactly ps: i thought perl doesn't pay much attention on spaces best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31425121.html Sent from the Request Tracker - User

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

on rt with an ad user my AD gives the following message out: xxx.xxx.xxx.xxx:2799 NTDS NoneTCP4 32 NonDSE Can't find object 0.0 0 best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

ubunturt3.52185: Flags [.], ack 283, win 64239, length 0 13:27:25.897328 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [R.], seq 165, ack 283, win 64239, length 0 may it could help best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

@Raphael so are you using the good login on RT screen ? Waht do you mean with an good login? @Mike Hello Mike I have readed the 2 Articles and modified my config in such way ... but the same error occurs ... but i have found sth... on my AD, i 'll try to copy the infos which should

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318) So sth goes awry Any further hints,clues or advices would be helpfully best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

to help me ps: could anyone clean up this threadfrom double entries best regards john s. -- View this message in context: http://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31503157.html Sent from the Request Tracker - User mailing list archive

[rt-users] Re move RT

] error 127 best regards john s. -- View this message in context: http://old.nabble.com/Remove-RT-tp31503916p31503916.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Re move RT

@Thomas Good morning My config is on default Settings No Custom Specified Parameters where set I have ubuntu 10.04 lts best regards john s. -- View this message in context: http://old.nabble.com/Remove-RT-tp31503916p31522652.html Sent from the Request Tracker - User

Re: [rt-users] Re move RT

? best regards john s. -- View this message in context: http://old.nabble.com/Remove-RT-tp31503916p31530026.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] RT 4.0 with fcgid

flag --with-web-handler=fastcgi but i don't know how i can implement fcgid that RT work's fine. So i think thats the basic step to run fastcgi ( fcgid). So in which way i have to modify the v host files or configs from apache? could some one give me an example for that? best regards john s

Re: [rt-users] RT 4.0 with fcgid

/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 9) line 3.\n RT failed to resolve handler `RT::Mason' Whats wrong with my config ? or is an module still missing? best regards john s. -- View this message in context: http://old.nabble.com/RT-4.0

Re: [rt-users] RT 4.0 with fcgid

] mod_deflate.c(615): [client 192.168.112.1] Zlib: Compressed 23402 to 4577 : URL /, referer: http://192.168.112.26 is that a normal behaviour? and is there any way to make an performance test? best regards john s. -- View this message in context: http://old.nabble.com/RT-4.0-with-fcgid

Re: [rt-users] RT 4.0 with fcgid

is more slowly than with modperl -The reload takes longer - The navigation in the menuetree - Waiting for processsing to create a ticket and so on.. best regards john s. -- View this message in context: http://old.nabble.com/RT-4.0-with-fcgid-tp31532665p31547911.html Sent from

[rt-users] RT Authen: External Auth won't work over ssl

Hello Guys I have a problem to run the Auth. Plugin over ssl My settings are: 1. AD Server Windows 2008 2. Client Linux Ubuntu Lynx 10.04 LTS Version So what i have done on the ServerSide: Create a zertificate refered by this Document

Re: [rt-users] RT Authen: External Auth won't work over ssl

-Arg : None Start Time: 1305192634 Timeout : 300 (sec) Verify return code: 21 (unable to verify the first certificate) --- Whas does the return code reveal? best regards john s. -- View this message in context: http://old.nabble.com/RT-Authen%3A-External-Auth-won%27t-work

Re: [rt-users] Re move RT

Hello Thomas I solved the problem i had make the command with an letter ... now it works : make make install best regards john s. -- View this message in context: http://old.nabble.com/Remove-RT-tp31503916p31628189.html Sent from the Request Tracker - User mailing list

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for Authentification ?

', 'City' = 'l', 'Zip' = 'postalCode', } } } best regards john s. -- View this message in context

[rt-users] [solved]Re: RT Authen: External Auth won't work over ssl

in the link from matthias.. Example: sudo ln -s CACert_root.pem 5ed36f9.0 best regards john s. -- View this message in context: http://old.nabble.com/RT-Authen%3A-External-Auth-won%27t-work-over-ssl-tp31594799p31637188.html Sent from the Request Tracker - User mailing list archive

[rt-users] Import user rigths and tickets across systems

Hello all, Is it possible to import a ticket or an user with rights across different systems? But the systems has identical Linux plattforms best regards john s. -- View this message in context: http://old.nabble.com/Import-user-rigths-and-tickets-across-systems-tp31653363p31653363.html

[rt-users] Difference between reply and comment

Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31654519.html Sent

Re: [rt-users] Difference between reply and comment

thnx everybody best regards john s. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31654901.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Import user rigths and tickets across systems

regards john s. -- View this message in context: http://old.nabble.com/Import-user-rigths-and-tickets-across-systems-tp31653363p31661705.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Which Apache Optimize Options are useful for RT?

Hello People I'm going to optimize my Apache for our RT-System but i don't know which directives ( cache, deflate etc.) are practicable for rt has someone experience with it ? best regards john -- View this message in context:

Re: [rt-users] Which Apache Optimize Options are useful for RT?

So any other optmize measures that you can reccommed for RT without any problems such like mod_cache ? best regards john -- View this message in context: http://old.nabble.com/Which--Apache-Optimize-Options-are-useful-for-RT--tp32036185p32044492.html Sent from the Request Tracker -

[rt-users] RT 3.8 to 4 update some issues

line 227, line 1. best regards john s. -- View this message in context: http://old.nabble.com/RT-3.8-to-4-update-some-issues-tp32045482p32045482.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services

Re: [rt-users] Which Apache Optimize Options are useful for RT?

@ktm: thanks for your suggestions another one which programm gives me reliable results to optimize the rt website which one do you use is it necessary to run the program on the server or it can be run on clients also for realistic conditions. best regards john s

Re: [rt-users] Setting up HTTPS on RT 3.8

Hello Brahim You can do this over the webserver apache with ssl certificate best regards john -- View this message in context: http://old.nabble.com/Setting-up-HTTPS-on-RT-3.8-tp32051984p32052627.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Setting up HTTPS on RT 3.8

@Brahim: I think you take good on it to get sth Background Knowledge of it . Which Operating System you have? for example a good tutorial with some explanations for ubuntu: https://help.ubuntu.com/community/forum/server/apache2/SSL best regards john -- View this message in

Re: [rt-users] Which Apache Optimize Options are useful for RT?

Addition: Were decided to update on RT 4.0.1 so which module is the best choice to get the best performance modcgi or fcgid ? how about the tuning options with the cgi modules? best regrads john -- View this message in context:

[rt-users] [solved]Re: RT 3.8 to 4 update DB issues

I solved the problem by myself ... you have to set the DB correctly a the beginning with the /.configure --with-db-database flag best regards johnn -- View this message in context: http://old.nabble.com/RT-3.8-to-4-update-some-issues-tp32045482p32059224.html Sent from the Request

Re: [rt-users] Setting up HTTPS on RT 3.8

Hello Brahim,, No there is now https setting in the configuration file which you could set i think you should make some redirect matches in apache that rt doesn't make an fallback on http best regards john .. -- View this message in context:

Re: [rt-users] Plack::Handler::Starlet dependency error, RT 4.0.1 on RHEL-6

Hello Gene I had the same problem as you so a user give me the advise to install the module server:starter with cpanplus... nothing changed... so i tried to uninstall the module with cpanminus .. and then reinstall it ... and suprisingly the depencies problems are gone away

Re: [rt-users] Tuning RT4

hello guys in this thread there are only recommendations for the old module modperl ... why? is the fcgif module not so performant ... as the modperl module? best regards john -- View this message in context: http://old.nabble.com/Tuning-RT4-tp32056508p32067302.html Sent from the

Re: [rt-users] New RT Installation and corrupted RT Graphics??

All apache files which are relevant for the rt instance. It depends on in which way you have build your apache infrastructure ... for example : you can manage apache with virtual host files or one main httpd.conf .. or you can include additional configs... if you have no idea about the

Re: [rt-users] Tuning RT4

? RT 3.8.9: Here are my configurations: rt 3.8.9: http://pastebin.com/2YMK6uzt http://pastebin.com/2YMK6uzt rt 4.0.1: http://pastebin.com/CFrNE2a3 http://pastebin.com/CFrNE2a3 could someone help me to figure out whats wrong on the rt 4.0.1 config best regards john s. -- View

Re: [rt-users] New RT Installation and corrupted RT Graphics??

Look at the wiki and give google a chance for buy the rt essentials book best regards john -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114997.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] JSGantt Patch Issue

Hello Everybody RT-Extension-JSGantt vers. 0.12 I tried to install JSGannt on rt 3.8.8 . it works tried to install on rt 3.8.9 . doesn't work tried to install on rt 4.0.1 works due to individual cicrumstances we decide to use the rt 3.8.9 version so... steps i have done :

Re: [rt-users] Tuning RT4

hello dave thats the point why i finally decided to use rt 3.8 i have an config with fcgid on my rt 4.0 system . could someone from the devs say any words to this speeding issue which we could verify each other ? and if this the normal state... why i should sacrifice so much more

Re: [rt-users] Tuning RT4

Hello Jeffry Due to your really large RT Environment... I have tested rt 4.0.0.1 and rt 3.8.9 only with a few user and tickets .. maybe rt 4 can handle large rt instances much better than rt 3.8.8 and by the othe one is vice versa? so if this isn't the case could you post your config

[rt-users] create a ticket without the owner nobody

Hello everybody, Actually we run a rt 3.8 system I'm looking for a solution if someone creates an ticket that the user can't set the owner nobody Is it possible ? best regards john -- View this message in context:

[rt-users] create a ticket without the owner nobody

Hello everybody, Actually we run a rt 3.8 system I'm looking for a solution if someone creates an ticket that the user can't set the owner nobody or any other name only the username should work. Is it possible ? best regards john -- View this message in context:

[rt-users] create a ticket without the owner nobody

Hello everybody, Actually we run a rt 3.8 system I'm looking for a solution if someone creates an ticket that the user can't set the owner nobody or any other name only the username should work. Is it possible ? best regards john -- View this message in context:

[rt-users] create a ticket without the owner nobody

Hello everybody, Actually we run a rt 3.8 system I'm looking for a solution if someone creates an ticket that the user can't set the owner nobody or any other name only the username should work. Is it possible ? best regards john -- View this message in context:

[rt-users] Customize Ticket History

Hello everybody Is there any way to customize the ticket History ? for ex. i would like to hide the system messages for the ticket for users else the whole overview about the tickets will be lost best regards john -- View this message in context:

[rt-users] Which module or addon is responsible for the relation Diagram

so i tried to analyze the responsible thing for it but i can't find it is this a core feature from RT and maybe my settings aren't correct? or is it a addon or perl module version which is responsible for this feature ? best regards john s. -- View this message in context: http

Re: [rt-users] Customize Ticket History

Hello Chris Thnx i'll have a look best regards john s. -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32247761.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http

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