[rt-users] Promlem with OnChangeQueue and Attachements

[Валерий Харьков]

Hi, all.

So, i've got new ticket with some text and attached file.


When i move it from one queue to another, and RT notifying me with template:

.
.
.

{$Ticket->Transactions->First->Content()}

I'am recieving a letter with text part only. Yes, it's okay, because of 
template. :)

But. How can i write a template or a scrip to get mail with attached file.

PS When my template was:

.
.
.


{$Transaction->Content()}

I got a : "This transaction appears to have no content".

Yes, i am understand that transaction (when you moving ticket between 
queues) has no content.

But i can't solve this problem :(

Thank you.
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[rt-users] Duplicating strings in subject

[Валерий Харьков]

Hi all.
Sorry for poor english. :)

I ve got some problem with RT 3.6.
When i'am replyig or comments ticket, subject is changes to Re: [SMTH 
#100] Text.
And when i'am reply to it several times, subject will be - [SMTH #100] 
Re: [SMTH #100] Re: [SMTH #100] Re: [SMTH #100] Text.


How can i fix it?


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[rt-users] Remove some text.

[Валерий Харьков]

Hi, all.

Sorry for my poor English.

I need RT to clip some text from message body. What can I do for it?


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[rt-users] russian lang problems

[Валерий Харьков]

Hi all. I've got some problems with RT 3.6.0.

1:

Subject: =?UTF-8?B?W0luZXQgIzE2XSBBdXRvUmVwbHk6IO+/vT/vv70/77+9P++/vT8=?=
Content-Type: text/plain; charset="utf-8"
From:
"=?UTF-8?B?77+9P++/vT/vv70/LiDvv70/77+9P++/vT/vv70/77+9P++/vT/vv70/77+9?=
=?UTF-8?B?P++/vT8=?=" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
In-Reply-To: <[EMAIL PROTECTED] >
References: <[EMAIL PROTECTED] > <[EMAIL PROTECTED] >
Message-ID: <[EMAIL PROTECTED]>
Precedence: bulk
X-RT-Loop-Prevention: xxx
RT-Ticket: Inet #16
Managed-by: RT 3.6.0 (http://www.bestpractical.com/rt/)
RT-Originator: xxx
To: xxx
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: utf-8
X-RT-Original-Encoding: utf-8

Double-recoding.

2. When RT get message. Log:

[Fri Jul 28 09:01:24 2006] [debug]: Converting 'koi8-r' to 'utf-8' for
text/plain - я-п│я│я- (/usr/local/rt3/lib/RT/I18N.pm:226)

3. WebGUI:

Screenshot http://hit.inetcomm.net/~edr/strange.jpg


Config:

FreeBSD 4.9
Perl 5.8.8
RT 3.6.0


cat /usr/local/rt3/etc/RT_SiteConfig.pm
# Any configuration directives you include  here will override

Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , "\"%s\" <%s>");

@EmailInputEncodings = qw(utf-8 cp1251 koi8-r iso-8859-1 us-ascii) unless
(@EmailInputEncodings);

#Set( $AlwaysUseBase64, 1 );

1;

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