[rt-users] adding Take to default query

What I'd like to do is add a take command next to each ticket in each queue. Basically exactly how the 10 newest unowned tickets http://amrnasabox/Search/Results.html?Order=DESC%7CASC%7CASC%7CASCQuer y=%20Owner%20%3D%20'Nobody'%20AND%20(%20Status%20%3D%20'new'%20OR%20Stat

RE: [rt-users] adding Take to default query

but not in the default queue listing pages. Thanks, Adam -Original Message- From: Iounes GARDON /iog .Y [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 9:19 AM To: Adam Savage Cc: RT-Users Subject: Re: [rt-users] adding Take to default query Hello Adam, Your request has already

RE: [rt-users] adding Take to default query

Appreciate it - thank you! -Original Message- From: Iounes GARDON /iog .Y [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 19, 2007 9:47 AM To: Adam Savage Cc: RT-Users Subject: Re: [rt-users] adding Take to default query Hi Adam, Thank you for having detailled a little more your

[rt-users] Problem after upgrade

Hello - I recently just upgraded from version 3.0.10 to 3.6.3.. I migrated to a new server - moved the database over - did all the schema/content/acl updates needed for each revision - and the problem is whenever I click on Comment or Reply it will create an entry in the ticket when I clicked on

RE: [rt-users] Problem after upgrade

Does that mean I'll have to recompile mysql with the INNODB? Thanks! -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, September 17, 2007 1:21 PM To: Adam Savage Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problem after upgrade I think

RE: [rt-users] Problem after upgrade

Thanks Drew - All I had to do was alter each RT3 table and convert them to the InnoDB engine - restart mysql and it worked fine after that. Thanks again, -Adam -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, September 17, 2007 1:54 PM To: Adam Savage Cc

[rt-users] Slow Load time for Query Builder

Hi - I'm not sure if this can be answered but whenever I click on Tickets and it loads the query builder it takes a while to load - Much longer than any other options in the system.. I'm running on a HP Proliant DL365 with Fedora 7 64bit and 72gig ultra320 15krpm mirrored Raid1+0 drives. So

RE: [rt-users] Slow Load time for Query Builder

No rights granted. And then the individual groups are assigned rights etc etc. Thanks -Adam -Original Message- From: Ole Craig [mailto:[EMAIL PROTECTED] Sent: Monday, September 17, 2007 3:50 PM To: Adam Savage Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Slow Load

RE: [rt-users] Slow Load time for Query Builder

I'm running 3.6.3 and the engine for my Mysql Tables is InnoDB -Original Message- From: Ole Craig [mailto:[EMAIL PROTECTED] Sent: Monday, September 17, 2007 4:03 PM To: Adam Savage Cc: RT-Users Subject: RE: [rt-users] Slow Load time for Query Builder On Mon, 2007-09-17 at 15:58 -0400

[rt-users] Adding CC's from original Email

Hi! Is there a way to add the CC's of an original email sent to RT to the CC of the ticket created? For example I send an email from my outlook client to [EMAIL PROTECTED] and I cc a couple people in this same email.. I'd like these people to be added to the CC of the ticket. Is this

RE: [rt-users] Adding CC's from original Email

, 14 Sep 2007, Adam Savage wrote: Is there a way to add the CC's of an original email sent to RT to the CC of the ticket created? You might want to have a look at http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs and option $ParseNewMessageForTicketCcs in RT_SiteConfig.pm HTH

RE: [rt-users] External Storage Media

Not sure if this is what you are looking for but take a look. http://www.vbulletin.com/forum/showthread.php?t=185701 Adam From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Firas Batal (QA/EMC) Sent: Wednesday, September 12, 2007 2:24 PM To: