for
{$Tickets{'TOP'}-Subject}
Oct 15 10:49:04 darkmoon RT: Line: Depended-On-By: TOP
Oct 15 10:49:04 darkmoon RT: Line: Queue: General
Oct 15 10:49:04 darkmoon RT: Line: Type: approval
Oct 15 10:49:05 darkmoon RT: Line: Owner: andro
Oct 15 10:49:05 darkmoon RT: Line: Content: Someone has created a purchase
problem is Step 6 , why the original ticket didn't be rejected ?
Best regards,
Andro
Hi Andro
Just after you create the original ticket, does the ticket depend on
the approval ticket?
If the header stuff is correct, the original ticket should depend on
the approval ticket, and won't
reject the approval, its original ticket just
didn't depend on
the approval. The original ticket didn't be rejected.
In othe words, the original ticket still in the queue.
Best regards,
Andro
sunnavy-2 wrote:
Hi Andro
try to move the line Depended-On-By: TOP out of the Content
