Bill,
Have you tried the old bogus-mx record trick?
That is, alter the MX records for the mail server handling inbound mail
such that the first few MX entries (with the lower, but getting higher,
record numbers) are bogus (point to nothing) and the valid MX entry isn't
till later in the list and has the highest record number. In the
good-ol-days spambots wouldn't go past the first (or first few) MX entries
if they were invalid, where legitimate mail servers would. Even these
days, bots will only go so far because they don't want to waste time doing
too many attempts as they work their way through a target's list of MX
entries trying to find one that works.
Anyway, just another idea to consider. But I do think your in the region
of rapidly diminishing returns.
BenR
William (Bill) Triest [EMAIL PROTECTED]
Sent by: [EMAIL PROTECTED]
01/05/2007 03:47 AM
To
Kenneth Marshall [EMAIL PROTECTED], rt-users@lists.bestpractical.com
cc
Subject
Re: [rt-users] Adding Delete Button
Kenneth,
Thanks, we've already been working with spamassassin. Other departments
have what should be the exact same configuration and complain when 9
spam a weekend get through. When we have less then 9 in a night, we're
happy. Spam filtering is over 90% effective, but with our spam level
that's just not sufficient. Our best guess as to the root problem is
the server can not handle the load. Obviously fixing the root problem
(in-effective spam filtering) would be ideal, and its something we are
VERY actively working on. In the mean time my boss has charged me with
adding back the delete button, thus my question.
Thanks,
Bill
Kenneth Marshall wrote:
Bill,
We found that putting RT behind DSPAM or another Baysian based filter
was the best solution for us. The support staff monitor the quarantine
and train the misses. It is accurate enough that only a very few ever
make it to the RT system.
Ken
On Mon, Apr 30, 2007 at 12:16:28PM -0400, William (Bill) Triest wrote:
Basically a lot of spam gets through our spam filtering and ends up in
rt. We hacked an older version of rt to have a delete button to the
right of the take button under RT at a glance so we could easily delete
spam. I've been trying to find the right way to do add it back to
our
current version (3.6.3).
If you go to Customize N newest unowned tickets, you can add new
Columns. For the link option you have Display or Take. I think I just
need to add a delete option, and then add a Column (similar to the
loc(Take) that's currently in there). Is this correct? If so, for the
life of me I can't find what I need to edit it, and would appreciate
some one pointing me in the right direction.
--Bill Triest
Systems Specialist
Department of Chemistry
The Ohio State University
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
