Thanks for asking Jesse, My number 1 desire would be: Ability to group Unprivileged Users.
That is, allow Unpriv users to be grouped per Company or even a sub-set Company-Department, such that all correspondence on tickets can be viewed by members of the same Company or Company-Department. When RT is currently used to service external customers, it requires a bodge to insert other unpriv users of the same company as a Cc. RT needs a way to group Unpriv users to form Company or Company-Department sets and that users can then opt-in or opt-out of receiving all tickets associated with their company or company-department. Hope that makes sense. BenR -- Jesse Vincent <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 02/05/2007 03:54 AM To RT Users <[email protected]> cc Subject [rt-users] RT 4 If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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