Yes, If you add a queue that is applicable to the search it will appear
at the bottom of the selectable options on the Ticket search page.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Cena,
Stephen (ext. 300)
Sent: Wednesday, Apr
What are your other scips? This shouldn't notify your queue cc's.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gregory
Okoth
Sent: Wednesday, March 02, 2011 4:32 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] BCC
I'm creating a new user custom field in rt 3.8.8 and I'm not seeing in
the ui till I manually update table `rt3`.`ObjectCustomFields` with the
values(in seeing in the ui I mean on the ticket /ui It does appear on
the edit custom fields page under config). This is only occurring on my
production d
I've seen that error when I was in correctly calling an object ie: $ticket
instead of $ticket->id . Have you made any changes to AdminSearchResultFormat
in your Site config or Config.
This config value is called in the default unedited of each of the files.
$Format ||= RT->Config->Get('AdminSear
NL
On Wed, Feb 16, 2011 at 2:49 AM, Bernard McCormack
wrote:
I am extracting custom values from emails using
RT-Extension-ExtractCustomFieldValues and I want to use the value in the
next step to decide the format of the email sent to the users.
The transactions according to the logs are both fir
I am extracting custom values from emails using
RT-Extension-ExtractCustomFieldValues and I want to use the value in the
next step to decide the format of the email sent to the users.
The transactions according to the logs are both firing in the correct
order in Transaction Create
I am accessing
Oops. Thanks! It worked on the correct template.
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Saturday, January 15, 2011 5:57 PM
To: Bernard McCormack
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
I am trying to find out if it is currently possible without rewriting
the backend to change the from address to something else. IE: automated
emails would be from autoreply and standard emails would be from rt.
I tried adding the following to the template:
From: rt-autore...@nextjump.com
Reply
I had a problem with this as well you have to create a template with :
RT-Send-Bcc: {$Ticket->Owner}
And use the action record comment
--action RT::Action::RecordComment --template 'your template name here'
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-u
I haven't tried the dual front ends. I transition my rt to 2 servers by
setting up replication and then cutting over to the new db server using
the rt config. Not sure if it was the best way. Tell me how it goes
cause we are trying to increase the resiliency of our ticketing system
and it would be
When I encountered EX_tempfail It was because I had made a mistake on the url
for the mail gateway. It was a pain to notice the typo. I may be wrong but
don't you have to copy the rt mailgate to /usr/sbin/smrsh for it to work with
send mail(could be completely wrong)/
-Original Message-
I was wondering is it possible to make the search on a dashboard dynamic
like in the search window so that when you want to change the sort it is
one click away?
--Bernard
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Using external auth on 3.8.8
The config line doesn't appear to work:
Set($AutoCreate, {Privileged => 1});
Is there a different way to auto create Privileged users?
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Where did you put the image? I have mine set as:
Set($LogoURL, $WebImagesURL . "njlogo.gif");
With the image in:
/opt/rt3/share/html/NoAuth/images
I am also running 3.8.8.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com]
I am currently using RT3.8.8 with external auth with no external users.
And was wondering was there a way to make all users privileged upon auto
create. I plan on using this with our QA department and we want the
developers and contractors to be able to pickup tickets. Or would it
just be easier
I was wondering if there was a way to insert a saved search into a
ticket. ie I want to have a better view of the linked tickets with the
ability to see the age and status. I am Setting this up because our
users are used to it on quick base.
--Bernard
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