http://carlife.co/wp-content/plugins/count-per-day/geoip/phllsq.htm
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington
What I'm trying to do:
When a specific user, id=1101 sends a request to RT I want it to create the
ticket as normal, but also set a custom field during the creations process, ie
the Severity custom field. Tickets from this specific user, 1101, will always
be assigned the same severity value
System:
RHEL 5
RT 3.8.1
Apache 2.2.3
After some struggle with using SSL for delivery of messages we decided to
fore-go it. The web-interface remains accessible by SSL, but for email
delivery we decided it wasn't necessary. Apache has been configured to reflect
this change. Messages are
So what I'm looking to do is send an on-call rep a text message(via email
address) when a
certain type of ticket is created in the queue. That part of the
system is currently functional. However, it currently only sends the
subject to the on-call rep and this isn't enough information. The
