[rt-users] Conditional Custom Fields
Hi, I am trying to setup against ticket in a certain queue where a group of custom fields show based on a value of another custom field (as a combobox). This is so that it prompts users to fill out the relevant custom fields only not all of the custom fields. I have all of the custom fields all setup and each field generally has a standard prefix in the field name, so this hopefully should make it easier to group the relevant custom fields. How would I go round in doing this as I have looked in the wiki and mailing list archives to no avail? We are using RT 4.0.12 and I am new to RT. Regards, Chris. Have you visited Bartercard Maps yet? www.bartercardmaps.co.nz Find us on Facebook www.facebook.com/BartercardNewZealand * From time to time Bartercard may promote goods and services on behalf of members, however Bartercard acts as a third party record keeper and transactions are conducted between members. Bartercard is not a party to these transactions. Any advice or representations made should not be relied upon, and independent advice should be sought. Please refer to the full rules of the Trading Program which are available on request. This e-mail, including attachments, may be confidential and/or privileged. Only the intended recipient may access or use it. Any dissemination, distribution or copying of this e-mail is strictly prohibited. If you are not the intended recipient please notify us immediately by return e-mail and then erase the e-mail. Any confidentiality or privilege is not waived or lost if you have received this e-mail in error. * -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT::Authen::ExternalAuth extension loading issue
Hi Alex, Thanks for your response. I have further looked and yes there does appear to be a couple more of lines of errors before this line, they are: [warning]: Subroutine handle_startup_error redefined at /opt/rt4/sbin rt-server line 240. (/opt/rt4/sbin/rt-server:240) [warning]: Subroutine handle_bind_error redefined at /opt/rt4/sbin/rt-server line 252. (/opt/rt4/sbin/rt-server:252) Hope this helps. Looking forward in being pointed in the right direction to resolve this issue. Regards, Chris. -Original Message- From: Alex Vandiver [mailto:ale...@bestpractical.com] Sent: Friday, 10 May 2013 7:27 a.m. To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::Authen::ExternalAuth extension loading issue On Thu, 2013-05-09 at 11:51 +1200, Chris Foster wrote: Error while loading /opt/rt4/sbin/rt-server: Attempt to reload RT/Authen/ExternalAuth.pm aborted. \nCompilation failed in require at /opt/rt4/sbin…/lib/RT.pm line 730. Please show the complete error. There should be an error message above that. I suspect that you don't have all of the dependencies for RT::Authen::ExternalAuth installed. - Alex Have you visited Bartercard Maps yet? www.bartercardmaps.co.nz Find us on Facebook www.facebook.com/BartercardNewZealand * From time to time Bartercard may promote goods and services on behalf of members, however Bartercard acts as a third party record keeper and transactions are conducted between members. Bartercard is not a party to these transactions. Any advice or representations made should not be relied upon, and independent advice should be sought. Please refer to the full rules of the Trading Program which are available on request. This e-mail, including attachments, may be confidential and/or privileged. Only the intended recipient may access or use it. Any dissemination, distribution or copying of this e-mail is strictly prohibited. If you are not the intended recipient please notify us immediately by return e-mail and then erase the e-mail. Any confidentiality or privilege is not waived or lost if you have received this e-mail in error. * -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] RT::Authen::ExternalAuth extension loading issue
Hi, I am new to RT and I am trying to get RT::Authen::ExternalAuth extension working, I have it all installed and configuration to query our Active Directory server all set, but when going into RT I set HTTP 500 Internal Server Error. I have therefore checked the error log and it has the following message: Error while loading /opt/rt4/sbin/rt-server: Attempt to reload RT/Authen/ExternalAuth.pm aborted. \nCompilation failed in require at /opt/rt4/sbin.../lib/RT.pm line 730. I have done a lot of googling searching the archives of this list but has not turned up anything. This is for a brand new instance of RT, if the plugin is commented out in RT_SiteConfig.pm, RT works fine, so it is affecting just this extension. Using the latest downloadable versions as of this week. If someone could point in the right direction that would be great. Regards, Chris. Have you visited Bartercard Maps yet? www.bartercardmaps.co.nz Find us on Facebook www.facebook.com/BartercardNewZealand * From time to time Bartercard may promote goods and services on behalf of members, however Bartercard acts as a third party record keeper and transactions are conducted between members. Bartercard is not a party to these transactions. Any advice or representations made should not be relied upon, and independent advice should be sought. Please refer to the full rules of the Trading Program which are available on request. This e-mail, including attachments, may be confidential and/or privileged. Only the intended recipient may access or use it. Any dissemination, distribution or copying of this e-mail is strictly prohibited. If you are not the intended recipient please notify us immediately by return e-mail and then erase the e-mail. Any confidentiality or privilege is not waived or lost if you have received this e-mail in error. * -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
