[rt-users] Trouble Forwarding History When it's over a few KB

d the picture attachments that I have in-line. I think I am using FetchMail on Ubuntu CLI V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [osborne] P: 706.282.5764 <>- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016

[rt-users] RT 4.2.6 Set Priority Via Mobile Interface

us change that information via the mobile application. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com

Re: [rt-users] Ticket Changes Queue when updated

I hope this attaches. Here is what I got. This is the only thing we have that automatically changes status based on a reply. [cid:image001.png@01D10120.AEF79F20] V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg

[rt-users] Ticket Changes Queue when updated

most it's our default queue that all tickets go into. How do I keep tickets from changing queues when the user updates the ticket? V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777

Re: [rt-users] Increase size of attachment when using web interaface to attach items

Hello, I must have done something right going through all of the examples as I got this to work at the end of the day yesterday. Thank you all for your advice and knowledge as it proved helpful to resolve my issue. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc

[rt-users] FW: Increase size of attachment when using web interaface to attach items

So I have checked my fcgid.conf file in mods-available and it is set properly Is there any way to make the database bigger? The logs speak about the database. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [Description: http://hosting-source.bm23.com/9241/public

Re: [rt-users] Increase size of attachment when using web interaface to attach items

rection of where I need to make the change? V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com From: Joanne McClintock [mailto:joan

[rt-users] Increase size of attachment when using web interaface to attach items

Here is the error in the logs: mod_fcgid: error reading data, FastCGI server closed connection, referrer: https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber) V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [Description: http://hosting-source.bm23.com

Re: [rt-users] Increase size of attachment when using web interaface to attach items

Here is the error in the logs: mod_fcgid: error reading data, FastCGI server closed connection, referrer: https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber) V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [Description: http://hosting-source.bm23.com

[rt-users] Increase size of attachment when using web interaface to attach items

ing that will enable this. PS I have already adjusted the settings for the mail and it doesn't work for the web interface. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]

[rt-users] Comment

ick "reply" when they are replying to their ticket. Please let me know if this is possible. Please do not try to sell me a book. V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764

[rt-users] Could not load a valid user

ects ONE email address (that I know of) and it happens every day. Is there a way to permanently turn this off so that it doesn't validate users? Oh, and this user has administrator privileges in RT so user rights are not a problem. This is our IT email address. V/R, Daniel Moore

[rt-users] Do not email user if they are requestor when also admin cc of a queue

n 1; Second code: my $trans = $self->TransactionObj; my $admincc = $self->QueueObj->AdminCcAddresses; my $requestor = $self->RequestorAddresses; return 0 unless $requestor == RT::Nobody->id; return 1; If somone could help me get the coding down that would be great. I don&#

[rt-users] RT 4.2.9 Incoming Email configuration with https

with # no bouncemail # defaults: # timeout 300 # antispam -1 # batchlimit 100 poll exchange.domain.local protocol pop3 username "u...@domain.com" password "password" mda "/opt/rt4/bin/rt-mailgate --queue General --action correspond --url https://rttest.domain.loca

[rt-users] RT 4.2.6 Need a scrip that will check email address and not send email multiple times

scrip for this issue? V/R, Daniel Moore IT Systems Technician Osborne Wood Products, Inc. [http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com