[rt-users] Notify by sms when new ticket is created

this particular setup David Hollinger III IT Infrastructure Coordinator Handwriting Without Tears (301)263-2700 ext 285 (402)430-3127

[rt-users] User performance reporting

that a ticket has a missed Due Date, showing the columns for ticket number, Due Date, the corresponding update transaction for that Due Date (our Due Dates update every time there is a response, until close), and the ticket Priority. Any suggestions? David Hollinger III IT Infrastructure Coordinator

[rt-users] Parse ticket for words to prevent certain replies from reopening tickets

running into is, I don't know what object the ticket content is stored in. Is it a TranactionObj? (I'm assuming it is) If so, how do I assign that to a variable in the RT perl scrip. Once I have that part done, I should be good to go. Thanks! David Hollinger III IT Infrastructure

[rt-users] RT::ServiceBusinessHours failure

ideas what I did wrong? Thanks! David Hollinger III IT Infrastructure Coordinator Handwriting Without Tears (301)263-2700 ext 285 (402)430-3127 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012

[rt-users] Due Date not setting correctly

back to Not Set If priority is changed and a reply isn't sent. Any suggestions? David Hollinger III IT Infrastructure Coordinator Handwriting Without Tears (301)263-2700 ext 285 (402)430-3127 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6

[rt-users] Problems with an SLA Scrip I created

. $Ticket-QueueObj-Name ); return undef; } $Ticket-AddCustomFieldValue ( Field = $CF, Value = $SLA ); Any suggestions or problems you see? Thanks! David Hollinger III IT Infrastructure Coordinator Handwriting Without Tears (301)263-2700 ext 285 (402)430-3127 RT Training Sessions