Re: [rt-users] rt-validator does not delete osbolete ObjectCustomFieldValue records
Hi,
Does these commits make sense to you ? It seems to work well.
https://github.com/bestpractical/rt/pull/64
David Moreau Simard
On 2013-08-30, at 9:37 AM, Ruslan Zakirov
r...@bestpractical.commailto:r...@bestpractical.com wrote:
Hi,
Do you care enough to send patch or git pull request? If not then file a
feature request on
http://issues.bestpractical.comhttp://issues.bestpractical.com/ .
On Thu, Aug 29, 2013 at 5:18 PM, David Moreau Simard
dmsim...@iweb.commailto:dmsim...@iweb.com wrote:
Hi,
We're trying to do a large cleanup of our database. There are a lot of obsolete
ObjectCustomFieldValue records that are related to deleted tickets.
I would expect rt-validator to both delete related Transactions AND The
ObjectCustomFieldValue records themselves.
This is not happening, although it does detect issues - for example:
===
Record #33716942 in ObjectCustomFieldValues references a nonexistent record in
Tickets
ObjectId = '6417200' = id
===
Record #1 in ObjectCustomFieldValues references a nonexistent record in
Transactions
ObjectId = '8651463' = id
===
After spending a lot on time on this, I came to realize that the sub in
rt-validator for custom fields integrity does not use delete_record at all.
Example that uses delete_record:
===
push @CHECKS, 'Tickets - Role Groups' = sub {
# XXX: we check only that there is at least one group for a queue
# from queue to group
check_integrity(
'Tickets', 'id' = 'Groups', 'Instance',
join_condition = 't.Domain = ?',
bind_values = [ 'RT::Ticket-Role' ],
);
# from group to ticket
check_integrity(
'Groups', 'Instance' = 'Tickets', 'id',
condition = 's.Domain = ?',
bind_values = [ 'RT::Ticket-Role' ],
action = sub {
my $id = shift;
return unless prompt(
'Delete', Found a role group of a nonexistent ticket.
);
delete_record( 'Groups', $id );
},
);
};
===
Now, custom field checks are done this way, without delete_record:
===
push @CHECKS, 'CustomFields and friends' = sub {
#XXX: ObjectCustomFields needs more love
check_integrity(
'CustomFieldValues', 'CustomField' = 'CustomFields', 'id',
);
check_integrity(
'ObjectCustomFieldValues', 'CustomField' = 'CustomFields', 'id',
);
foreach my $model ( @models ) {
check_integrity(
'ObjectCustomFieldValues', 'ObjectId' = m2t($model), 'id',
condition = 's.ObjectType = ?',
bind_values = [ RT::$model ],
);
}
};
===
I'm not entirely safe with putting a delete_record somewhere in there.
Can someone chime in about what would be my best course of action ?
Thanks,
David Moreau Simard
--
Best regards, Ruslan.
[rt-users] rt-validator does not delete osbolete ObjectCustomFieldValue records
Hi,
We're trying to do a large cleanup of our database. There are a lot of obsolete
ObjectCustomFieldValue records that are related to deleted tickets.
I would expect rt-validator to both delete related Transactions AND The
ObjectCustomFieldValue records themselves.
This is not happening, although it does detect issues - for example:
===
Record #33716942 in ObjectCustomFieldValues references a nonexistent record in
Tickets
ObjectId = '6417200' = id
===
Record #1 in ObjectCustomFieldValues references a nonexistent record in
Transactions
ObjectId = '8651463' = id
===
After spending a lot on time on this, I came to realize that the sub in
rt-validator for custom fields integrity does not use delete_record at all.
Example that uses delete_record:
===
push @CHECKS, 'Tickets - Role Groups' = sub {
# XXX: we check only that there is at least one group for a queue
# from queue to group
check_integrity(
'Tickets', 'id' = 'Groups', 'Instance',
join_condition = 't.Domain = ?',
bind_values = [ 'RT::Ticket-Role' ],
);
# from group to ticket
check_integrity(
'Groups', 'Instance' = 'Tickets', 'id',
condition = 's.Domain = ?',
bind_values = [ 'RT::Ticket-Role' ],
action = sub {
my $id = shift;
return unless prompt(
'Delete', Found a role group of a nonexistent ticket.
);
delete_record( 'Groups', $id );
},
);
};
===
Now, custom field checks are done this way, without delete_record:
===
push @CHECKS, 'CustomFields and friends' = sub {
#XXX: ObjectCustomFields needs more love
check_integrity(
'CustomFieldValues', 'CustomField' = 'CustomFields', 'id',
);
check_integrity(
'ObjectCustomFieldValues', 'CustomField' = 'CustomFields', 'id',
);
foreach my $model ( @models ) {
check_integrity(
'ObjectCustomFieldValues', 'ObjectId' = m2t($model), 'id',
condition = 's.ObjectType = ?',
bind_values = [ RT::$model ],
);
}
};
===
I'm not entirely safe with putting a delete_record somewhere in there.
Can someone chime in about what would be my best course of action ?
Thanks,
David Moreau Simard
Re: [rt-users] RT Bug?
Hey there, Just wanted to confirm that it does seem to be a regression. https://github.com/bestpractical/rt/commits/3.8-trunk/lib/RT/I18N.pm https://github.com/bestpractical/rt/commit/ccafbd233e4f50bd8ef1889949e91dc6190f495b That eval seems to be necessary to have a Fallback encoding if an e-mail is received with an encoding that doesn't exist/isn't recognized. We've tested the eval inside the 3.8.15 I18N.pm and were able to receive e-mails if they're a non-standard encoding again. For the time being, and I know this is not ideal, we've reverted only I18N.pm to our previous version from 3.8.8 and everything works well again. Feel free to let me know if you have any questions ! *David Moreau Simard* / IT Specialist/ On 12-11-14 9:49 AM, Kevin Falcone wrote: On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote: Chiming in to say that we're also having this issue on RT version 3.8.15. This other thread also references the issue: http://www.gossamer-threads.com/lists/rt/users/108219 Should we expect a fix on the 3.8.x branch as well ? It's a rather inconvenient bug considering it wasn't present before our upgrade from 3.8.8. RT 3.8 is only getting critical and security fixes (see paragraph 3 of this) http://blog.bestpractical.com/2012/08/release-scheduling.html If this is really a regression from 3.8.8 then it's possible we'll make a 3.8.16 release, but you're the first person to claim a regression. -kevin We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] RT Bug?
What kind of information would you need to further confirm the issue on the 3.8.x branch ? I'd gladly pass along the information. Thanks ! *David Moreau Simard*/ IT Specialist/ On 12-11-14 9:49 AM, Kevin Falcone wrote: On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote: Chiming in to say that we're also having this issue on RT version 3.8.15. This other thread also references the issue: http://www.gossamer-threads.com/lists/rt/users/108219 Should we expect a fix on the 3.8.x branch as well ? It's a rather inconvenient bug considering it wasn't present before our upgrade from 3.8.8. RT 3.8 is only getting critical and security fixes (see paragraph 3 of this) http://blog.bestpractical.com/2012/08/release-scheduling.html If this is really a regression from 3.8.8 then it's possible we'll make a 3.8.16 release, but you're the first person to claim a regression. -kevin We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] MySQL Scaling for a large instance
Hi ! Do you know of any successful MySQL proxy implentations with RT ? It is indeed one of the solutions we had been thinking of but it does not have a release deemed stable at this time, still in beta. Thanks, -- *David Moreau Simard* /Spécialiste TI // IT Specialist/ http://iweb.com Ruslan Zakirov mailto:r...@bestpractical.com 13 March, 2012 6:53 PM On Tue, Mar 13, 2012 at 20:56, David Moreau Simarddmsim...@iweb.com wrote: Hi, Our RT instance is rather large ( 5 million tickets) and I wondered if any users have had to deal with a RT database this size and if so, how they scaled their infrastructure as a result. Right now, the web portion is hosted on a cluster and really, this part doesn't worry me at all. I am really curious what are our options to get the best possible database performance at this point. A thought we had was to split reads and writes since we have significantly higher demand for read operations and they can be scaled/load-balanced with relative ease. Has anyone attempted to do this ? RT doesn't seem to be able to do this out of the box. It wouldn't be too hard to route writes to master and reads to replicas, but replication is async in mysql. Only mysql 5.5 supports semisync replication. Probably solutions like mysql proxy can Do you otherwise have other recommendations ? You can move sessions out of mysql. There is a pull request and/or branch that makes it possible to configure sessions to use other storages (mostly modern NoSQL DBs) right in the config without patching code. There are a few improvements in 4.2 branches that lower number of reads per request by caching some answers related to user's preferences. It's especially effective when users have no preferences. If you're still on 3.x then upgrade to 4.0 would be a win for sure. We greatly lowered number of queries per page. Advanced web server setup (see RT-Extension-Nginx for ideas or to replace) can lower number of requests to RT's code. Any additional request to RT (for image, css, js) still does a few SQL queries, not that many like requests for html, but still. There are a lot of tiny things that can be done to lower pressure on DB. Thanks ! -- *David Moreau Simard* /IT Specialist/ David Moreau Simard mailto:dmsim...@iweb.com 13 March, 2012 12:56 PM Hi, Our RT instance is rather large ( 5 million tickets) and I wondered if any users have had to deal with a RT database this size and if so, how they scaled their infrastructure as a result. Right now, the web portion is hosted on a cluster and really, this part doesn't worry me at all. I am really curious what are our options to get the best possible database performance at this point. A thought we had was to split reads and writes since we have significantly higher demand for read operations and they can be scaled/load-balanced with relative ease. Has anyone attempted to do this ? RT doesn't seem to be able to do this out of the box. Do you otherwise have other recommendations ? Thanks !
[rt-users] MySQL Scaling for a large instance
Hi, Our RT instance is rather large ( 5 million tickets) and I wondered if any users have had to deal with a RT database this size and if so, how they scaled their infrastructure as a result. Right now, the web portion is hosted on a cluster and really, this part doesn't worry me at all. I am really curious what are our options to get the best possible database performance at this point. A thought we had was to split reads and writes since we have significantly higher demand for read operations and they can be scaled/load-balanced with relative ease. Has anyone attempted to do this ? RT doesn't seem to be able to do this out of the box. Do you otherwise have other recommendations ? Thanks ! -- *David Moreau Simard* /IT Specialist/
Re: [rt-users] RT-Extention-QueueDeactivatedScrips
Hi there, So, I've finally got the chance to grant some time at trying this out. Before going ahead, I just wanted to say that I've never actually used this plugin so I am not certain what is the expected behavior. However, this seems like it would be really useful in reducing the amount of maintenance involved in working with identical scrips in different queues. Here is how I've set it up on my 4.0.4 environment: === wget https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips/zipball/master unzip master cd tbrumm-RT-Extension-QueueDeactivatedScrips-54c7982/ perl Makefile.PL make make install make initdb rm -rf /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/lib/ rm -rf /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/html/ tar -xvf deactivate_scrips_rt402.tar cd patch/rt_local mv * /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/ === In RT_SiteConfig.pm: Set(@Plugins, qw(RT::Extension::QueueDeactivatedScrips)); Restarted Apache. Now, when looking at Global Scrips, I have this screen. Not sure if this is where it should be showing - this should be when looking at a queue's scrips, no ? http://i.imgur.com/Fp37v.png Looking at a Queue's scrips shows the default version of Scrips.html, not one I would expect (the version that shows in the global scrips section). Therefore, when looking at a Queue, I do not have the ability to deactivate a global scrip. I've tried clearing mason's cache and copying the plugin files directly to the local folder instead of inside the plugin folder. No go. Am I doing something wrong ? I'm also thinking it could be nice that, instead of going inside a queue to deactivate a global scrip, you could go inside a global scrip and see a list of queues it is enabled on and change activation parameters there. But, that's entirely another extension I would think! *David Moreau Simard* On 11-12-05 4:41 AM, Givano wrote: Hi, here is the diff patch and full files of the extension for RT4.0.2. For SQL table use the SQL scripts from Thorstens extension on the github https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips. This modifications are fully based on Thorstens extension for RT3.8. If you need some help in setting up the extension for your RT please ask. BR, Ivan PS: @David: would be really interesting to hear if it also works with 4.0.4. 2011/12/2 David Moreau Simard dmsim...@iweb.com mailto:dmsim...@iweb.com I, for one, would be highly interested in trying the patch out. I have a 4.0.4 development environment on which I could test it on - I would report back with compatibility details. - David On 11-12-02 9:10 AM, Givano wrote: Hi guys, if it's still interesting, I have done the patch for rt 4.0.2 and it works fine for me. Only three files need to be modified two html and one lib. If you want I can send you diffs or the files for rt4.0.2. I dont know if it will work with 4.0.4. BR, Ivan 2011/10/6 Ruslan Zakirov r...@bestpractical.com mailto:r...@bestpractical.com Hi, On Thu, Oct 6, 2011 at 7:25 PM, Randy Black randy.bl...@buckle.com mailto:randy.bl...@buckle.com wrote: Know of anyone working on the port? I don't know. It's on github and there is no forks of the project. Torsten packaged the extension, probably newer version depends on patches people would send and/or on his upgrade schedule. -Original Message- From: ruslan.zaki...@gmail.com mailto:ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, October 06, 2011 12:24 PM To: Randy Black Cc: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT-Extention-QueueDeactivatedScrips Hi, File that couldn't be found was deleted between RT3 and RT4. What means that extension has not been ported over RT4. On Thu, Oct 6, 2011 at 4:45 PM, Randy Black randy.bl...@buckle.com mailto:randy.bl...@buckle.com wrote: Does anyone use this extension and have it working in a production 4.0.2 instance of RT? I have it installed, but when selecting a queue and then selecting ‘scrips select’ from the menu, I get “could not find component for path ‘/Admin/Elements/QueueTabs’” Looking through the doc, the wiki and google, produced nothing. Thanks, Randy RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011
Re: [rt-users] RT-Extention-QueueDeactivatedScrips
Just tested the same procedure under a fresh 4.0.2 install I've made and it reproduced the same results. *David Moreau Simard* On 11-12-28 12:10 PM, David Moreau Simard wrote: Hi there, So, I've finally got the chance to grant some time at trying this out. Before going ahead, I just wanted to say that I've never actually used this plugin so I am not certain what is the expected behavior. However, this seems like it would be really useful in reducing the amount of maintenance involved in working with identical scrips in different queues. Here is how I've set it up on my 4.0.4 environment: === wget https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips/zipball/master unzip master cd tbrumm-RT-Extension-QueueDeactivatedScrips-54c7982/ perl Makefile.PL make make install make initdb rm -rf /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/lib/ rm -rf /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/html/ tar -xvf deactivate_scrips_rt402.tar cd patch/rt_local mv * /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/ === In RT_SiteConfig.pm: Set(@Plugins, qw(RT::Extension::QueueDeactivatedScrips)); Restarted Apache. Now, when looking at Global Scrips, I have this screen. Not sure if this is where it should be showing - this should be when looking at a queue's scrips, no ? http://i.imgur.com/Fp37v.png Looking at a Queue's scrips shows the default version of Scrips.html, not one I would expect (the version that shows in the global scrips section). Therefore, when looking at a Queue, I do not have the ability to deactivate a global scrip. I've tried clearing mason's cache and copying the plugin files directly to the local folder instead of inside the plugin folder. No go. Am I doing something wrong ? I'm also thinking it could be nice that, instead of going inside a queue to deactivate a global scrip, you could go inside a global scrip and see a list of queues it is enabled on and change activation parameters there. But, that's entirely another extension I would think! *David Moreau Simard* On 11-12-05 4:41 AM, Givano wrote: Hi, here is the diff patch and full files of the extension for RT4.0.2. For SQL table use the SQL scripts from Thorstens extension on the github https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips. This modifications are fully based on Thorstens extension for RT3.8. If you need some help in setting up the extension for your RT please ask. BR, Ivan PS: @David: would be really interesting to hear if it also works with 4.0.4. 2011/12/2 David Moreau Simard dmsim...@iweb.com mailto:dmsim...@iweb.com I, for one, would be highly interested in trying the patch out. I have a 4.0.4 development environment on which I could test it on - I would report back with compatibility details. - David On 11-12-02 9:10 AM, Givano wrote: Hi guys, if it's still interesting, I have done the patch for rt 4.0.2 and it works fine for me. Only three files need to be modified two html and one lib. If you want I can send you diffs or the files for rt4.0.2. I dont know if it will work with 4.0.4. BR, Ivan 2011/10/6 Ruslan Zakirov r...@bestpractical.com mailto:r...@bestpractical.com Hi, On Thu, Oct 6, 2011 at 7:25 PM, Randy Black randy.bl...@buckle.com mailto:randy.bl...@buckle.com wrote: Know of anyone working on the port? I don't know. It's on github and there is no forks of the project. Torsten packaged the extension, probably newer version depends on patches people would send and/or on his upgrade schedule. -Original Message- From: ruslan.zaki...@gmail.com mailto:ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, October 06, 2011 12:24 PM To: Randy Black Cc: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT-Extention-QueueDeactivatedScrips Hi, File that couldn't be found was deleted between RT3 and RT4. What means that extension has not been ported over RT4. On Thu, Oct 6, 2011 at 4:45 PM, Randy Black randy.bl...@buckle.com mailto:randy.bl...@buckle.com wrote: Does anyone use this extension and have it working in a production 4.0.2 instance of RT? I have it installed, but when selecting a queue and then selecting ‘scrips select’ from the menu, I get “could not find component for path ‘/Admin/Elements/QueueTabs’” Looking through the doc, the wiki and google, produced nothing. Thanks, Randy RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. -- Best regards, Ruslan
Re: [rt-users] RT-Extention-QueueDeactivatedScrips
Okay, I've figured it out what was the issue. In the patch you provided, the file hierarchy isn't the same as the one I have. If I look at /opt/rt4/share/html, I have the following: drwxr-xr-x 10 root bin 4096 Dec 28 12:24 Admin drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Approvals drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles -rw-r--r-- 1 root bin 2263 Dec 28 12:24 autohandler drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Dashboards -rw-r--r-- 1 root bin 2285 Dec 28 12:24 dhandler drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Download drwxr-xr-x 15 root bin 4096 Dec 28 12:24 Elements drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Helpers -rw-r--r-- 1 root bin 5158 Dec 28 12:24 index.html drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Install -rw-r--r-- 1 root bin 2188 Dec 28 12:24 l drwxr-xr-x 5 root bin 4096 Dec 28 12:24 m drwxr-xr-x 9 root bin 4096 Dec 28 12:24 NoAuth drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Prefs drwxr-xr-x 3 root bin 4096 Dec 28 12:24 REST drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Search drwxr-xr-x 5 root bin 4096 Dec 28 12:24 SelfService drwxr-xr-x 5 root bin 4096 Dec 28 12:24 Ticket drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Tools drwxr-xr-x 2 root bin 4096 Dec 28 12:24 User drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Widgets Now, in the rt_local folder of the patch, the html folder looks like this: drwxrwxrwx 3 root root 4096 Dec 5 03:49 Admin drwxrwxrwx 2 root root 4096 Dec 5 03:50 Queues Notice the Queues folder ? I moved it inside Admin - just like in the default hierarchy: # ls -al /opt/rt4/share/html/Admin/ total 48 drwxr-xr-x 10 root bin 4096 Dec 28 12:24 . drwxr-xr-x 20 root bin 4096 Dec 28 12:24 .. drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles -rw-r--r-- 1 root bin 2213 Dec 28 12:24 autohandler drwxr-xr-x 2 root bin 4096 Dec 28 12:24 CustomFields drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Elements drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Global drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Groups -rw-r--r-- 1 root bin 2268 Dec 28 12:24 index.html drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Queues drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Tools drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Users I now get the global scrip activation toggles inside the queue scrips configuration. I'm now testing to see if I am able to get the expected behavior from my global scrips. I've created a dummy global scrip which re-opens a ticket if the status is changed. If I change the status to stalled, it resets the ticket's status to open. Now, I've tried deactivating the scrip both through the global section and the queue section but it keeps going. Trying to figure out what is the issue and I will report back ! *David Moreau Simard* On 11-12-28 12:35 PM, David Moreau Simard wrote: Just tested the same procedure under a fresh 4.0.2 install I've made and it reproduced the same results. *David Moreau Simard* On 11-12-28 12:10 PM, David Moreau Simard wrote: Hi there, So, I've finally got the chance to grant some time at trying this out. Before going ahead, I just wanted to say that I've never actually used this plugin so I am not certain what is the expected behavior. However, this seems like it would be really useful in reducing the amount of maintenance involved in working with identical scrips in different queues. Here is how I've set it up on my 4.0.4 environment: === wget https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips/zipball/master unzip master cd tbrumm-RT-Extension-QueueDeactivatedScrips-54c7982/ perl Makefile.PL make make install make initdb rm -rf /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/lib/ rm -rf /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/html/ tar -xvf deactivate_scrips_rt402.tar cd patch/rt_local mv * /opt/rt4/local/plugins/RT-Extension-QueueDeactivatedScrips/ === In RT_SiteConfig.pm: Set(@Plugins, qw(RT::Extension::QueueDeactivatedScrips)); Restarted Apache. Now, when looking at Global Scrips, I have this screen. Not sure if this is where it should be showing - this should be when looking at a queue's scrips, no ? http://i.imgur.com/Fp37v.png Looking at a Queue's scrips shows the default version of Scrips.html, not one I would expect (the version that shows in the global scrips section). Therefore, when looking at a Queue, I do not have the ability to deactivate a global scrip. I've tried clearing mason's cache and copying the plugin files directly to the local folder instead of inside the plugin folder. No go. Am I doing something wrong ? I'm also thinking it could be nice that, instead of going inside a queue to deactivate a global scrip, you could go inside a global scrip and see a list of queues it is enabled on and change activation parameters there. But, that's entirely another extension I would think! *David Moreau Simard* RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT-Extention-QueueDeactivatedScrips
Okay, I've managed to make it work. In the patch, there is a file Scrip_Overlay.pm - now, I've renamed this file to Scrip.pm since this is the file that it is meant to extend. After doing some tests, I could not get RT to use the extended Scrip.pm - maybe you could provide some insight on that. However, when I placed the extended Scrip.pm into local/lib/RT, scrip activation and deactivation worked as expected. Any ideas ? *David Moreau Simard* On 11-12-28 2:17 PM, David Moreau Simard wrote: Okay, I've figured it out what was the issue. In the patch you provided, the file hierarchy isn't the same as the one I have. If I look at /opt/rt4/share/html, I have the following: drwxr-xr-x 10 root bin 4096 Dec 28 12:24 Admin drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Approvals drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles -rw-r--r-- 1 root bin 2263 Dec 28 12:24 autohandler drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Dashboards -rw-r--r-- 1 root bin 2285 Dec 28 12:24 dhandler drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Download drwxr-xr-x 15 root bin 4096 Dec 28 12:24 Elements drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Helpers -rw-r--r-- 1 root bin 5158 Dec 28 12:24 index.html drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Install -rw-r--r-- 1 root bin 2188 Dec 28 12:24 l drwxr-xr-x 5 root bin 4096 Dec 28 12:24 m drwxr-xr-x 9 root bin 4096 Dec 28 12:24 NoAuth drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Prefs drwxr-xr-x 3 root bin 4096 Dec 28 12:24 REST drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Search drwxr-xr-x 5 root bin 4096 Dec 28 12:24 SelfService drwxr-xr-x 5 root bin 4096 Dec 28 12:24 Ticket drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Tools drwxr-xr-x 2 root bin 4096 Dec 28 12:24 User drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Widgets Now, in the rt_local folder of the patch, the html folder looks like this: drwxrwxrwx 3 root root 4096 Dec 5 03:49 Admin drwxrwxrwx 2 root root 4096 Dec 5 03:50 Queues Notice the Queues folder ? I moved it inside Admin - just like in the default hierarchy: # ls -al /opt/rt4/share/html/Admin/ total 48 drwxr-xr-x 10 root bin 4096 Dec 28 12:24 . drwxr-xr-x 20 root bin 4096 Dec 28 12:24 .. drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles -rw-r--r-- 1 root bin 2213 Dec 28 12:24 autohandler drwxr-xr-x 2 root bin 4096 Dec 28 12:24 CustomFields drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Elements drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Global drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Groups -rw-r--r-- 1 root bin 2268 Dec 28 12:24 index.html drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Queues drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Tools drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Users I now get the global scrip activation toggles inside the queue scrips configuration. I'm now testing to see if I am able to get the expected behavior from my global scrips. I've created a dummy global scrip which re-opens a ticket if the status is changed. If I change the status to stalled, it resets the ticket's status to open. Now, I've tried deactivating the scrip both through the global section and the queue section but it keeps going. Trying to figure out what is the issue and I will report back ! *David Moreau Simard* RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT-Extention-QueueDeactivatedScrips
I've made an updated version available as a forked project on Github: https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips Feel free to use it, I will surely update it in the near future. *David Moreau Simard* On 11-12-28 4:27 PM, David Moreau Simard wrote: Okay, I've managed to make it work. In the patch, there is a file Scrip_Overlay.pm - now, I've renamed this file to Scrip.pm since this is the file that it is meant to extend. After doing some tests, I could not get RT to use the extended Scrip.pm - maybe you could provide some insight on that. However, when I placed the extended Scrip.pm into local/lib/RT, scrip activation and deactivation worked as expected. Any ideas ? *David Moreau Simard* On 11-12-28 2:17 PM, David Moreau Simard wrote: Okay, I've figured it out what was the issue. In the patch you provided, the file hierarchy isn't the same as the one I have. If I look at /opt/rt4/share/html, I have the following: drwxr-xr-x 10 root bin 4096 Dec 28 12:24 Admin drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Approvals drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles -rw-r--r-- 1 root bin 2263 Dec 28 12:24 autohandler drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Dashboards -rw-r--r-- 1 root bin 2285 Dec 28 12:24 dhandler drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Download drwxr-xr-x 15 root bin 4096 Dec 28 12:24 Elements drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Helpers -rw-r--r-- 1 root bin 5158 Dec 28 12:24 index.html drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Install -rw-r--r-- 1 root bin 2188 Dec 28 12:24 l drwxr-xr-x 5 root bin 4096 Dec 28 12:24 m drwxr-xr-x 9 root bin 4096 Dec 28 12:24 NoAuth drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Prefs drwxr-xr-x 3 root bin 4096 Dec 28 12:24 REST drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Search drwxr-xr-x 5 root bin 4096 Dec 28 12:24 SelfService drwxr-xr-x 5 root bin 4096 Dec 28 12:24 Ticket drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Tools drwxr-xr-x 2 root bin 4096 Dec 28 12:24 User drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Widgets Now, in the rt_local folder of the patch, the html folder looks like this: drwxrwxrwx 3 root root 4096 Dec 5 03:49 Admin drwxrwxrwx 2 root root 4096 Dec 5 03:50 Queues Notice the Queues folder ? I moved it inside Admin - just like in the default hierarchy: # ls -al /opt/rt4/share/html/Admin/ total 48 drwxr-xr-x 10 root bin 4096 Dec 28 12:24 . drwxr-xr-x 20 root bin 4096 Dec 28 12:24 .. drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles -rw-r--r-- 1 root bin 2213 Dec 28 12:24 autohandler drwxr-xr-x 2 root bin 4096 Dec 28 12:24 CustomFields drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Elements drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Global drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Groups -rw-r--r-- 1 root bin 2268 Dec 28 12:24 index.html drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Queues drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Tools drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Users I now get the global scrip activation toggles inside the queue scrips configuration. I'm now testing to see if I am able to get the expected behavior from my global scrips. I've created a dummy global scrip which re-opens a ticket if the status is changed. If I change the status to stalled, it resets the ticket's status to open. Now, I've tried deactivating the scrip both through the global section and the queue section but it keeps going. Trying to figure out what is the issue and I will report back ! *David Moreau Simard* RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT-Extention-QueueDeactivatedScrips
I, for one, would be highly interested in trying the patch out. I have a 4.0.4 development environment on which I could test it on - I would report back with compatibility details. - David On 11-12-02 9:10 AM, Givano wrote: Hi guys, if it's still interesting, I have done the patch for rt 4.0.2 and it works fine for me. Only three files need to be modified two html and one lib. If you want I can send you diffs or the files for rt4.0.2. I dont know if it will work with 4.0.4. BR, Ivan 2011/10/6 Ruslan Zakirov r...@bestpractical.com Hi, On Thu, Oct 6, 2011 at 7:25 PM, Randy Black randy.bl...@buckle.com wrote: Know of anyone working on the port? I don't know. It's on github and there is no forks of the project. Torsten packaged the extension, probably newer version depends on patches people would send and/or on his upgrade schedule. -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, October 06, 2011 12:24 PM To: Randy Black Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT-Extention-QueueDeactivatedScrips Hi, File that couldn't be found was deleted between RT3 and RT4. What means that extension has not been ported over RT4. On Thu, Oct 6, 2011 at 4:45 PM, Randy Black randy.bl...@buckle.com wrote: Does anyone use this extension and have it working in a production 4.0.2 instance of RT? I have it installed, but when selecting a queue and then selecting scrips select from the menu, I get could not find component for path /Admin/Elements/QueueTabs Looking through the doc, the wiki and google, produced nothing. Thanks, Randy RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Using __CurrentUser__ in a Custom Field LinkValuesTo
Thanks,
I've simply added the following to %placeholders and it did the trick:
CurrentUser = { value = sub { $_[0]-CurrentUser-UserObj-Name
}, escape = 1 },
Appreciate it,
- David
2011 Training: http://bestpractical.com/services/training.html
[rt-users] Question about On Queue Change Scrip Condition
Hi, We're running RT 3.8.8 and we need to fire a scrip when a ticket is transferred away from a queue (to any possible destination). The condition built into RT On queue change only seems to fire when a ticket is transferred in but not when a ticket is transferred out. I've tried various possible workarounds in custom conditions and even changing the stage of the transaction but to no avail. Does anyone have a clue as to what kind of condition I could use to trigger my scrip when a ticket is transferred out ? These possible conditions do not work: my $transaction = $self-TransactionObj; return($transaction-Type = Set $transaction-Field = Queue $transaction-OldValue eq queuename); return($transaction-Type = Set $transaction-Field = Queue $transaction-NewValue ne queuename); Thanks, - David RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Question about On Queue Change Scrip Condition
This is so weird.. would it be a bug ? Because the code certainly doesn't behave the way I would expect. I've tried several things as a global scrip as Kenneth recommended: Condition: User Defined Action: User Defined Template: Blank Custom Condition: my $Transaction = $self-TransactionObj; # Attempt #1 return($transaction-Type = Set $transaction-Field = Queue $transaction-OldValue eq queuename); This will return true only if the ticket is transferred TO queuename, it will not trigger if it is transferred away from queuename # Attempt #2 return($transaction-Type = Set $transaction-Field = Queue $transaction-NewValue eq queuename); Same result as attempt #1 (How can this be?) I've done other attempts but still in vain. This should really be trivial as I'm used to toying with RT conditions and actions but I somehow can't figure this one out. On 10-09-20 1:27 PM, Kenneth Marshall wrote: Hi David, If there is not an alternative in the wiki, it probably does not exist. (yet) At a first glance, I do not know how you would do it without triggering on every queue change, whether the functionality were built-in or not. In any case, the queue change action should be much less frequent than many other actions so the impact should not be too bad. YMMV Regards, Ken On 10-09-20 1:21 PM, Kenneth Marshall wrote: You need to have a global scrip that check for a queue change and if the previous queue was the queue that you want to track or react to exits. Cheers, Ken On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote: Hi, We're running RT 3.8.8 and we need to fire a scrip when a ticket is transferred away from a queue (to any possible destination). The condition built into RT On queue change only seems to fire when a ticket is transferred in but not when a ticket is transferred out. I've tried various possible workarounds in custom conditions and even changing the stage of the transaction but to no avail. Does anyone have a clue as to what kind of condition I could use to trigger my scrip when a ticket is transferred out ? These possible conditions do not work: my $transaction = $self-TransactionObj; return($transaction-Type = Set $transaction-Field = Queue $transaction-OldValue eq queuename); return($transaction-Type = Set $transaction-Field = Queue $transaction-NewValue ne queuename); Thanks, - David RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
