RE: [rt-users] [WIKI] Using RT to implement ITIL processes

Any interest in creating a section in the wiki dedicated to documenting how RT can be used to implement ITIL processes? Seems like a good fit to me. Sounds good to me... sounds also like you have some experience here... Im a wiki admin and would love to help where I can. duncan Duncan

RE: [rt-users] RT Wiki being overrun

I've corrected a large number (10-15?) pages by going back in the history and using that as the base for a new edit, bringing back the content prior to the spamination... There are pages, however, on which the content seems to be completely gone... Many of those pages never had

RE: [rt-users] Simple project management

I was wondering if anyone was interested in a simple project management utility in RT? Or do you know any simple project management solution using Very interested! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

RE: [rt-users] RT Wiki Problem

It looks like it is broke or hacked. I keep getting pages that have a bunch of code and weird web links. I just cleaned up about 40 edits by spam-bots. They have been busy this week. If you ever find a spam'd page... just send a link to the list with [wiki] in the subject and we will jump on

RE: [rt-users] Hide email quoted text

I have a problem that the client always reply email when quoted text. But the quoted text is actually stored in the ticket so that it is duplicated. Is there any settings/functions to hide those quoted text, like gmail does? It would be a useful feature I think. This would be handy, and a

RE: [rt-users] Hide email quoted text

Simplest thing here is to remove quoted lines - but only in a contiguous block at the end of the message. That'll nuke 90-95% of the problem, based on my (admittedly rather limited) experience with top-posters. Sounds good to me. Guess we'd need to define how many lines constitute a

[rt-users] 3.6.0 (spreadsheet) export changed...

only displayed results' to csv (or xls)?! Does the same hack work in 3.6? Thanks duncan -- Duncan Shannon Techfluent, Inc. P: 612-638-1300 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

RE: [rt-users] SOMETHING WAS MISSING!

What I've found is that if you have a newer version that it usually doesn't matter. I had the same problem with XML::RSS. Make testdeps wouldn't find v1.05 however, I have v1.10 installed. Everything still worked as expected. I had some similar problems. I don't remember exactly

[rt-users] how's 3.6.0 working for you?

Hi List- Just thought id toss out a message to see if anyone has any comments or feedback about how using 3.6.0 has been going.. esp. as it applies to those upgrading from 3.4.x. Any wild successes? Miserable failures? How do your users like the new interface? duncan -- Duncan Shannon

RE: [rt-users] rt as secondary website

I hope this makes enough sense to be understandable. I'm sure there's a Mmm... sort of. way to do it. I'm just not versed with apache and WWW enough to know how to proceed. sounds like an apache thing, not an RT thing. I'd start with apache and virtual host configurations. Good

RE: [rt-users] First Impressions of RT V3.6.0rc2

Logging in, frankly I like the user interface to 3.4.4 better, I think the lack of shading and borders causes a lot more eye strain, especially on an Does anyone have any screen shots of the new interface handy? Im quite excited to see it. duncan ___

RE: [rt-users] Wiki vandalism

I've noticed a few pages that have been wiped out. Here is an example: http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT Can someone revert this page to it's previous version? Looks like that was cleaned up specifically. I cleaned up a few others. Please let me know if you find others

RE: [rt-users] Re: Upgrade/migration path for RT 3.2.0 - Current Rev

I have literally just done this from 3.2.1 to 3.4.5+AT. I have a detailed migration plan that I wrote for it and I would be happy to send Hi PK- Can you post/share it in the wiki? duncan ___