Re: [rt-users] RT 3.8 Active Directory integration and single

2010-08-10 Thread Eugene M. Evans
Mike, Thank you very much for the advice. I am now able to authenticate using LDAP when I log a new user into the RT web interface. I followed your suggestion to use the full DN in the value for both the 'user' and 'group' attributes. eg. 'user' = 'cn=John

Re: [rt-users] RT 3.8 Active Directory integration and single sign-on

2010-08-10 Thread Eugene M. Evans
Kevin, Thank you for your suggestions. Try using the ldapsearch command line client, I find it is much closer to the way the perl ldap library is connecting. Once you make that connect, the same user should be fine. One thing about AD is that sometimes the AD server responds better to a user

[rt-users] RT 3.8 Active Directory integration and single sign-on

2010-08-05 Thread Eugene M. Evans
...@lists.bestpractical.com When replying, please edit your Subject line so it is more specific than Re: Contents of RT-Users digest... Today's Topics: 1. RT 3.8 Active Directory integration and single sign-on (Eugene M. Evans) 2. Re: RT 3.8 Active Directory integration and single

[rt-users] RT 3.8 Active Directory integration and single sign-on

2010-08-04 Thread Eugene M. Evans
I am trying to accomplish two things: First, to integrate RT with Active Directory such that an RT user account will automatically be created in either of the following cases. a) when a user first submits a ticket request via email, and b) when a user first logs in via the RT web interface