[rt-users] A possibly silly question about debugging local customizations.

2008-11-22 Thread Frances Albemuth
Hi all, I'm struggling to figure something out. When a modification is dropped into the local tree and it causes breakage such that the mason handler can't even get going, how do I debug it? I don't see it as stderr going to Apache and it's not going to syslog, either. Less catastrophic

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

2008-10-20 Thread Frances Albemuth
If you've got changes under local/, you might try moving those somewhere else temporarily, dumping your mason cache, and checking to see if the issue continues. On Mon, Oct 20, 2008 at 5:05 PM, Alex Young [EMAIL PROTECTED] wrote: I just tried it again. If I load the RTx-EmailCompletion plugin

[rt-users] Using rt-crontool w/ MySQL date and time functions.

2006-12-11 Thread Frances Albemuth
Hi, I've been building cron jobs for automated auditing of ticket status in my organization similar to what's described in the TimedNotifications article in the Wiki. Because the 3 days nomenclature for the query seems to be incorrect and doesn't produce results (any longer? Using RT 3.6.1), I

Re: [rt-users] Centos 4.3, rt no joy. (DBD::Oracle ?)

2006-08-29 Thread Frances Albemuth
I've never tried the RPM-based install, but there are a couple of ways to satisfy the dependencies. I generally try to keep my perl modules out of the RPM system, so you'd be using CPAN instead of a package manager/repository like yum. If you still have the source sitting around and it's the

Re: [rt-users] v3.6.1 / Logged out issues

2006-08-24 Thread Frances Albemuth
finished. -FC On 8/24/06, Alex Moore [EMAIL PROTECTED] wrote: On Wed, 23 Aug 2006 18:51:54 -0700 Frances Albemuth [EMAIL PROTECTED] wrote: error: Could not remove file: Permission denied at /usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/File.pm line 106. context: I have seen

Re: [rt-users] v3.6.1 / Logged out issues

2006-08-23 Thread Frances Albemuth
should investigate that I might shed light or provide useful data (if indeed this has anything to do with the infinite login issue). Thanks, -FC On 8/23/06, Jesse Vincent [EMAIL PROTECTED] wrote: On Wed, Aug 23, 2006 at 11:14:08AM -0700, Frances Albemuth wrote: The more I poke and prod the issue

Re: [rt-users] v3.6.1 / Logged out issues

2006-08-18 Thread Frances Albemuth
I seem to be experiencing the same difficulty -- same version of RT, no customizations. The issue only occurs if I'm using SSL, however. I activated the aforementioned configuration, but no change. The following actions send me back to the log-in (and upon authenticating I'm immediately

[rt-users] Difficulty with the mailgate after upgrade to 3.6.1.

2006-08-09 Thread Frances Albemuth
Hi all, I've been running version 3.6.0rc2 for some time with ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with

[rt-users] Re: Difficulty with the mailgate after upgrade to 3.6.1.

2006-08-09 Thread Frances Albemuth
error shows up in the RT administrators mail box, in the apache logs, and in syslog. Anyone have an idea of what might have gone awry here? Thanks in advance, -FC On 8/9/06, Frances Albemuth [EMAIL PROTECTED] wrote: Hi all, I've been running version 3.6.0rc2 for some time