When a user leaves, we deactivate their RT account by removing ...be
granted rights as well as putting TERMINATED and the date in the
Comments field.
In RT 3.8, we used RTx::EmailCompletion and by removing user access
RT (or ...be granted rights - to be honest, I don't remember which)
it
When a user leaves, we “deactivate” their RT account by removing “…be
granted rights” as well as putting TERMINATED and the date in the
Comments field.
You should mark users as disabled.
Do you mean uncheck Let this user access RT?
RT Training Sessions
Not a technical issue, but I was wondering what RT stats folks report
on/review periodically?
For 5+ years, our RT reports consisted of exporting to an Excel
spreadsheet followed by copy/paste/update of formulas/etc. Mildly time
consuming but the larger issues we had were that we were unable to
Is it possible to have the Ajax autocomplete of users only show
Privileged users in the autocomplete field?
Right now, if I type in smith, it shows all of the Smiths in RT that
we've ever had. I want it to just show Smiths that ...can be granted
rights. (When a user is no longer active, we
Steve,
I believe the Time Worked report offered in the wiki has some of the
answers for you. That code pulls up time reported from the TRANSACTION
table. So whether or not a ticket is resolved bears doesn't matter,
neither does the ticket owner. Anyone who reports time against a ticket
creates
I'm moving RT to a new server and taking the opportunity to upgrade versions as
well.
Currently, v3.6.3 on FC4 and MySql 4.1.16.
I backed up the db with
Mysqldump --opt --add-drop-table --single-transaction
-default-character-set=binary -u root -pXXX rt3 rt363.adhoc.bkup
Copied the SQL
Processing 3.7.81
DBD::mysql::st execute failed: Duplicate key name
'CachedGroupMembers3' at
/opt/rt4/sbin/../lib/RT/Handle.pm line 503.
Looks like you ran 3.7.81 twice
DBD::mysql::st execute failed: Can't DROP 'DelegatedBy'; check
that column/key exists at
In our environment, we have users spread over 50 locations. To make it
easier for the engineers, in our current 3.6.3 environment, I made a
local copy of ShowUserEntry that changed:
%$User-Name%
% if ($User-EmailAddress $User-EmailAddress ne $User-Name)
/Search/Build.html:777
/opt/rt3/share/html/autohandler:292
raw error
-Original Message-
From: Alan Brault [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 05, 2007 8:19 AM
To: Hersker, Steve
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unable to add the RT Activity Reports
, though?
Thanks all
Steve
-Original Message-
From: Hersker, Steve
Sent: Thursday, April 05, 2007 11:40 AM
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Unable to add the RT Activity Reports Extensions
Thanks, Alan - I'll check out RTx-Statistics
Hi all,
I just upgraded from RT 3.6.1 to RT 3.6.3...everything went fine. While
combing through the wiki, I saw the Activity Reports Extension. I
downloaded the extension and installed using the steps below...
Perl Makefile.PL
Make install
Cleared the mason cache
Restarted apache
I'm using RT 3.6.1. When I perform a ticket search and include the
absolute Created (or Resolved) fields, it formats the results as:
day mmm dd hh:mm:ss (eg. Wed Aug 16 14:49:45 2006)
Is there any way I can change that format? (For example, mm-dd- and
drop the time all together?)
Hello!
I think this has been an mentioned in the past and I dug
through the lists again but no luck but I may have missed it
Is there a way to search for values in a custom field
associated with a Ticket Transaction, not a Ticket?
We track our after-hours support calls by flagging
Has anyone updated the Quicksearch Summary patch for
v.3.6.1? (This totals the number of new, open and stalled tickets listed in QuickSearch).
I put it in place for 3.4.4 and its invaluable to me
to quickly see if weve got an excessive # of open tickets.
Sadly, I dont have anywhere
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