[rt-users] Display ticket creation time in another language
Hello all,
I'm trying to display a ticket creation time on an RT email template. I used
the following:
*{$Transaction-CreatedAsString}*
And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is
indeed the ticket creation time.
Is it possible to get the ticket creation time in another language? Say
French?
Thanks in advance
--
*Regards,
Houcem*
[rt-users] Restoring AUTO_INCREMENT in Tickets table
Hi, I have a Queue with 30 tickets. I wanted to delete all the tickets so I used shredder extension. All good, except that now when I create a new ticket, its number is #31. Is it safe to run a ALTER TABLE Tickets AUTO_INCREMENT = 1 in order to create new tickets in that Queue with numbers 30 ? In your opinion will this actually break something with RT? Thank you very much, -- *Regards, Houcem*
[rt-users] Changing ticket owner
Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. Any idea how to solve this? Thanks in advance -- *Regads, Houcem*
Re: [rt-users] Changing ticket owner
On Thu, Apr 14, 2011 at 2:49 PM, Houcem HACHICHA houcem.hachi...@gmail.comwrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. I want this non-superUser to be able to change ticket ownership to a superUser. Is that possible with RT? Any idea how to solve this? Thanks in advance -- *Regads, Houcem* -- *Regads, Houcem*
Re: [rt-users] Changing ticket owner
On Thu, Apr 14, 2011 at 5:10 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still nothing. Any idea how to solve this? You can Take or Steal a ticket and then reassign it You may need to grant those rights also. SuperUser is not required to change an owner. If this does not work, you need to explain what doesn't let and still nothing mean. Thanks Kevin, I granted some additional permissions to my SuperUser and it worked :) -kevin -- *Regads, Houcem*
[rt-users] RT customization questions
Hi everyone, Is it possible to add a new ticket status to RT, like a closed status for instance? Is it possible to show ticket resolution time graphs by working hours time? ie calculating the resolution time using only the working hours of the week, say from 9 am to 6 pm? Thanks in advance, -- *Regads, Houcem*
[rt-users] Compiling RT from source code
Hi, did anyone successfully compile RT 3.8.9 on a ubuntu 10.10 box? Thanks in advance. -- *Regads, Houcem*
[rt-users] RT on Ubuntu 10.10
Hi everyone, I'm setting up RT on a ubuntu 10.10 server box using the following guide in RT's wiki : http://requesttracker.wikia.com/wiki/WithEmailFacility . My problem is with the inbound mail. I use the following in /etc/fetchmailrc: *poll Mailserver protocol pop3 username myUserName password MyPassword mda /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt; no keep* * * However, in */var/log/fetchmail.log* ; I get the following error: *Unknown option: url http://127.0.0.1/rt* */usr/bin/rt-mailgate invoked improperly* Any idea what's wrong with my configuration? Thanks in advance. -- *Regads,* *Houcem *
Re: [rt-users] FW: RT on Ubuntu 10.10
http://localhost/rt/ http://localhost/rt http://localhost/rt/http://127.0.0.1/rt/ http://localhost/rt/ etc.. I tried all these and the problem is the same :/ On Thu, Mar 24, 2011 at 8:39 PM, Lander, Scott slan...@hearstsc.com wrote: Are you missing a training slash? http://localhost/rt/ ??? *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Houcem HACHICHA *Sent:* Thursday, March 24, 2011 3:33 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] RT on Ubuntu 10.10 Hi everyone, I'm setting up RT on a ubuntu 10.10 server box using the following guide in RT's wiki : http://requesttracker.wikia.com/wiki/WithEmailFacility . My problem is with the inbound mail. I use the following in /etc/fetchmailrc: *poll Mailserver protocol pop3 username myUserName password MyPassword mda /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt; no keep* However, in */var/log/fetchmail.log* ; I get the following error: *Unknown option: url http://127.0.0.1/rt* */usr/bin/rt-mailgate invoked improperly* Any idea what's wrong with my configuration? Thanks in advance. -- *Regads,* *Houcem* This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center ( cad...@hearstsc.com) immediately by email and delete the original message.
Re: [rt-users] RT on Ubuntu 10.10
On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal vad...@gmail.com wrote: On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA houcem.hachi...@gmail.com wrote: Hi everyone, I'm setting up RT on a ubuntu 10.10 server box using the following guide in RT's wiki : http://requesttracker.wikia.com/wiki/WithEmailFacility . My problem is with the inbound mail. I use the following in /etc/fetchmailrc: poll Mailserver protocol pop3 username myUserName password MyPassword mda /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt; no keep try with like this echo this is a test | /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt --debug what do you get ? *echo this is a test | /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt --debug/usr/bin/rt-mailgate: temp file is '/tmp/IKDiXQskC3'* */usr/bin/rt-mailgate: connecting to http://localhost/rt/REST/1.0/NoAuth/mail-gateway* *not ok - Could not load a valid user* * * However, in /var/log/fetchmail.log ; I get the following error: Unknown option: url http://127.0.0.1/rt /usr/bin/rt-mailgate invoked improperly Any idea what's wrong with my configuration? Thanks in advance. -- Regads, Houcem -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
Re: [rt-users] RT on Ubuntu 10.10
On Thu, Mar 24, 2011 at 9:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Mar 24, 2011 at 09:07:55PM +0100, Houcem HACHICHA wrote: On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal [1]vad...@gmail.com wrote: On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA [2]houcem.hachi...@gmail.com wrote: Hi everyone, I'm setting up RT on a ubuntu 10.10 server box using the following guide in RT's wiki : [3] http://requesttracker.wikia.com/wiki/WithEmailFacility . My problem is with the inbound mail. I use the following in /etc/fetchmailrc: poll Mailserver protocol pop3 username myUserName password MyPassword mda /usr/bin/rt-mailgate --queue general --action correspond --url [4]http://localhost/rt; no keep try with like this echo this is a test | /usr/bin/rt-mailgate --queue general --action correspond --url [5]http://localhost/rt --debug what do you get ? echo this is a test | /usr/bin/rt-mailgate --queue general --action correspond --url [6]http://localhost/rt --debug/usr/bin/rt-mailgate: temp file is '/tmp/IKDiXQskC3' /usr/bin/rt-mailgate: connecting to [7] http://localhost/rt/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user That's because you didn't have a From: line. you could repeat the test with a proper sample email if you like. and error about --url being an invalid option but --url being fine when run manually implies that something is wrong with fetchmail and your config. I can't tell if your mail client wrapped that line, nor do I know how fetchmail deals with commands broken across multiple lines, but I'd start by looking there. -kevin Kevin, this is from /var/log/fetchmail.log: fetchmail: 80 messages for username@domain at domain MX (8190094 octets). Doesn't this means fetshmail is correctly set up? Anyways I repeated the test as suggested : *echo FROM:hou...@athena-experts.com | /usr/bin/rt-mailgate --queue General --action correspond --url http://localhost/rt --debug* */usr/bin/rt-mailgate: temp file is '/tmp/fz_gAzsw3r'* */usr/bin/rt-mailgate: connecting to http://localhost/rt/REST/1.0/NoAuth/mail-gateway* *okTicket: 2Queue: generalOwner: NobodyStatus: newSubject: Requestor: *
