[rt-users] change priority to simple high, medium, low
How do I change the Priority(from 0 ... 100) field under Basic to a simple drop down menu with the following options: High Medium Low. If this isn't possible can I disable the preconfigured priority field and create my own? If yes, how do I disable the priority field?
[rt-users] Remove (no value) from drop down list.
I created a custom field of type 'Select one value'(i.e. a dropdown menu). At the top of the menu is a (no value) option. How do I get rid of this? Many thanks in advance.
Re: [rt-users] how to pre-fill fields?
Thanks Mathieu: I got it. An extra $ was needed before ARGSRef from line 3. I
have no idea what it is for, I followed other examples from the Internet.
Also the description field is called 'content'. Thanks again.
On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote:
> <%INIT>
> my $ARGSRef = $ARGS{'ARGSRef'};
> if ( not $ARGSRef{'id'} ) { # Check if the ticket is really empty
> before doing anything $ARGSRef{'Subject'} ||= 'Default subject';
> $ARGSRef{'Requestor'} ||= 'mydefa...@requestor.com'; }
> <%ARGS>
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] how to pre-fill fields?
Thanks Mathieu. I needed to create a directory between Callbacks and Ticket to
invoke the Callback when creating a new ticket.
e.g. local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default
But I am getting the following error:
Error during compilation of
/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default: Global
symbol "%ARGSRef" requires explicit package name at
/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default line 3.
Global symbol "%ARGSRef" requires explicit package name at
/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default line 4.
Global symbol "%ARGSRef" requires explicit package name at
/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default line 5.
Can you please help. Also, what is the ARGSRef for the description text-area
field?
___
___
On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote:
> This is a simple example, you will need some perl code. This sets
> the subject and the requestor, unless they are already set. You
> could set other fields as well.
>
> Put this in the file
> local/html/Callbacks/Ticket/Create.html/Default of you RT
> installation. Create the directory path if needed.
>
> <%INIT>
> my $ARGSRef = $ARGS{'ARGSRef'};
> if ( not $ARGSRef{'id'} ) { # Check if the ticket is really empty
> before doing anything $ARGSRef{'Subject'} ||= 'Default subject';
>
> $ARGSRef{'Requestor'} ||= 'mydefa...@requestor.com'; }
> <%ARGS>
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Sun, Oct 17, 2010 at 9:55 AM, Jason Edgar
> wrote:
>
>> Thanks Mathieu. I am particularly interested in the CallBack
>> method you mention but I am not a Perl programmer.
> Can you give an example to show how I can e.g. set the subject
> field to "Hello World"? ___
>
>
> On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote:
>
>> If you're coming from another page, you can post the value of the
>> fields you want. Look at share/html/Ticket/Create for the
>> variable names.
>>
>> If you want to put default values, create a callback for
>> Ticket/Create that would fill the required fields.
>>
>> --
>> Mathieu Longtin
>> 1-514-803-8977
>>
>>
>> On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar
>> wrote:
>>
>>> I would be interested in seeing your solution, though I don't
>>> know if I'd be able to use it. Can't I prefill the fields with
>>> a scrip?
>>>
>>
>>
>>> On Sat, 16 Oct 2010 23:27:26 +, Joe Harris wrote: I have a
>>> simple php page I use for my users to submit tickets that
>>> utilizes the commandbyemail plugin to set fields like subject,
>>> duedate, priority and to add an admincc. I am not near my
>>> office network, but if you're interested, I can post the page
>>> code or upload it. It supports attachments as well, but I limit
>>> them to 2MB within the php code (which can be changed).
>>>
>>> Let me know if there is interest.
>>>
>>> Joe
>>>
>>> Sent from blackberry
>>>
>>> -Original Message-
>>> From: Jason Edgar
>>> Sender: rt-users-boun...@lists.bestpractical.com Date: Sat, 16
>>> Oct 2010 18:14:30 To: Reply-
>>> To: superj...@gmail.com Subject: [rt-users] how to pre-fill
>>> fields?
>>>
>>> How do I pre-fill a field(e.g. the subject fill or description
>>> field). .i.e how do I modify RT so that when I click 'new
>>> ticket' the subject or description fill would already have text
>>> that I entered somewhere else?
>>>
>>> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one
>>> this year -- Learn how to get the most out of RT!
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one
>> this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] how to pre-fill fields?
Thanks Mathieu. I am particularly interested in the CallBack method you mention but I am not a Perl programmer. Can you give an example to show how I can e.g. set the subject field to "Hello World"? ___ On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote: > If you're coming from another page, you can post the value of the > fields you want. Look at share/html/Ticket/Create for the variable > names. > > If you want to put default values, create a callback for > Ticket/Create that would fill the required fields. > > -- > Mathieu Longtin > 1-514-803-8977 > > > On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar > wrote: > >> I would be interested in seeing your solution, though I don't >> know if I'd be able to use it. Can't I prefill the fields with a >> scrip? > > >> On Sat, 16 Oct 2010 23:27:26 +, Joe Harris wrote: I have a >> simple php page I use for my users to submit tickets that >> utilizes the commandbyemail plugin to set fields like subject, >> duedate, priority and to add an admincc. I am not near my office >> network, but if you're interested, I can post the page code or >> upload it. It supports attachments as well, but I limit them to >> 2MB within the php code (which can be changed). >> >> Let me know if there is interest. >> >> Joe >> >> Sent from blackberry >> >> -Original Message- >> From: Jason Edgar >> Sender: rt-users-boun...@lists.bestpractical.com Date: Sat, 16 >> Oct 2010 18:14:30 To: Reply- >> To: superj...@gmail.com Subject: [rt-users] how to pre-fill >> fields? >> >> How do I pre-fill a field(e.g. the subject fill or description >> field). .i.e how do I modify RT so that when I click 'new ticket' >> the subject or description fill would already have text that I >> entered somewhere else? >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one >> this year -- Learn how to get the most out of RT! > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] how to pre-fill fields?
I would be interested in seeing your solution, though I don't know if I'd be able to use it. Can't I prefill the fields with a scrip? On Sat, 16 Oct 2010 23:27:26 +, Joe Harris wrote: > I have a simple php page I use for my users to submit tickets that > utilizes the commandbyemail plugin to set fields like subject, > duedate, priority and to add an admincc. I am not near my office > network, but if you're interested, I can post the page code or > upload it. It supports attachments as well, but I limit them to 2MB > within the php code (which can be changed). > > Let me know if there is interest. > > Joe > > Sent from blackberry > > -Original Message- > From: Jason Edgar > Sender: rt-users-boun...@lists.bestpractical.com > Date: Sat, 16 Oct 2010 18:14:30 > To: > Reply-To: superj...@gmail.com > Subject: [rt-users] how to pre-fill fields? > > How do I pre-fill a field(e.g. the subject fill or description > field). .i.e how do I modify RT so that when I click 'new ticket' > the subject or description fill would already have text that I > entered somewhere else? > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] how to pre-fill fields?
How do I pre-fill a field(e.g. the subject fill or description field). .i.e how do I modify RT so that when I click 'new ticket' the subject or description fill would already have text that I entered somewhere else? RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] custom fields below description
how do I reorder my layout to have my custom fields below the description text-area? Thanks all. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
