Thanks Mathieu. I am particularly interested in the CallBack method you mention but I am not a Perl programmer. Can you give an example to show how I can e.g. set the subject field to "Hello World"? ___________________________________
On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote: > If you're coming from another page, you can post the value of the > fields you want. Look at share/html/Ticket/Create for the variable > names. > > If you want to put default values, create a callback for > Ticket/Create that would fill the required fields. > > -- > Mathieu Longtin > 1-514-803-8977 > > > On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superj...@gmail.com> > wrote: > >> I would be interested in seeing your solution, though I don't >> know if I'd be able to use it. Can't I prefill the fields with a >> scrip? > ------------------------ > >> On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote: I have a >> simple php page I use for my users to submit tickets that >> utilizes the commandbyemail plugin to set fields like subject, >> duedate, priority and to add an admincc. I am not near my office >> network, but if you're interested, I can post the page code or >> upload it. It supports attachments as well, but I limit them to >> 2MB within the php code (which can be changed). >> >> Let me know if there is interest. >> >> Joe >> >> Sent from blackberry >> >> -----Original Message----- >> From: Jason Edgar <superj...@gmail.com> >> Sender: rt-users-boun...@lists.bestpractical.com Date: Sat, 16 >> Oct 2010 18:14:30 To: <rt-users@lists.bestpractical.com> Reply- >> To: superj...@gmail.com Subject: [rt-users] how to pre-fill >> fields? >> >> How do I pre-fill a field(e.g. the subject fill or description >> field). .i.e how do I modify RT so that when I click 'new ticket' >> the subject or description fill would already have text that I >> entered somewhere else? >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one >> this year -- Learn how to get the most out of RT! > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!