[rt-users] RT Mailgate question
Hi there, When I first started working on Request Tracker, the concept was simple cause I was working in a local environment where a mail message would be sent directly to a predefined RT queue e.g. que...@rt.example.com or just queue1. However, now I want to do something like this in which a ticket is created by sending an email to a Gmail account, the RT-Mailgate reads the account and creates the ticket. I am using Sendmail and relaying everything to a mailserver located within my network. Any thoughts or insights would be much appreciated. Please and thank you! Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Mailgate-question-tp57494.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Postfix Relay Error
Hi there, I'm having problems when sending a mail to rt-mailgate. I'm testing out different configuration settings and this one in particular is using postfix with a relay configuration. This is the mail log error that I got: May 23 16:24:24 skaportal postfix/qmgr[1282]: 9AB5826E37: from=, size=348, nrcpt=1 (queue active) May 23 16:24:25 skaportal postfix/local[1531]: 9AB5826E37: to=, relay=local, delay=33, delays=33/0.01/0/0.28, dsn=4.3.0, status=deferred (temporary failure. Command output: /opt/rt4/bin/rt-mailgate: temp file is '/tmp/KRWMNdO83j/Ju7PZmDFoy' /opt/rt4/bin/rt-mailgate: connecting to https://skaportal.com/REST/1.0/NoAuth/mail-gateway An Error Occurred = 500 Can't connect to skaportal.com:443 /opt/rt4/bin/rt-mailgate: undefined server error ) May 23 16:24:26 skaportal postfix/smtpd[1524]: disconnect from skaportal[202.185.111.70] And the picture is my Postfix configuration file. Any assistance would be appreciated. Please and thank you! Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/Postfix-Relay-Error-tp57470.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] From Inbox to Ticket
Hi, Thanks for the information! Will look into it. Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/From-Inbox-to-Ticket-tp57342p57343.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] From Inbox to Ticket
Hi there, I was wondering if anyone could help me out. What I want to do is to create a back-up of whatever tickets come in, in the event the request tracker system fails. As such the most feasible plan is to have an application like fetchmail to basically read the inbox of a particular mailbox and forward the messages as tickets to the RT system. I tried following the steps on this wiki http://requesttracker.wikia.com/wiki/WithEmailFacility while customizing it to suit my needs. However I seem to be hitting a dead end since I am using a local system instead of an online internet mailserver. Could anyone help me out here please? Thanks! Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/From-Inbox-to-Ticket-tp57336.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] rt postfix 302 error
Hi Kevin, I see! Thank you very much for all your help!! Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt-postfix-302-error-tp57239p57279.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] rt postfix 302 error
Hi Kevin, With regards to the problem at hand, I found the following post to be quite helpful in aiding me solve my problem. http://requesttracker.8502.n7.nabble.com/RT4-2-with-Ubuntu13-10-and-Postfix-td55783.html It showed me that there were 3 things I needed to do. 1. If the firewall was enabled, allow connections to the port 25 using "ufw allow 25/tcp" 2. For my /etc/aliases file, I shouldn't have declared the url as http:// but instead https:// 3. Since I didn't have an official SSL certificate for the site as it is a local site, I should include the --no-verify-ssl option in the /etc/aliases so that the mail gateway trusts all SSL certificates as described by the rt-mailgate documentation. That being said, the rt-mailgate quickly created the ticket as soon as i restarted all the necessary services and refreshed the queue. Thanks a lot for your help and patience with me! P.S: I have another question tho, how come when I install RT-IR-3.0.1 on the RT-4.2.3, I get an Apache WebServer error? Should I post this as a separate question all together? Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt-postfix-302-error-tp57239p57261.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] rt postfix 302 error
Hi Kevin, Uhmm I usually email using telnet rt.example.com 25. I use general as the recipient mail which is accepted by the system as gene...@rt.example.com. Then in the body text I usually just include a subject line and a few random words. I'm not too clear on your question. Sorry.. Also I'm not too clear on what you mean by "Also, your server appears to be using SSL, so I'm not sure why your rt-mailgate is configured to post to an http:// url. " Does that mean that in the /etc/aliases file i change the url to https:// I followed a guide on how to set up the request tracker system by this person http://binarynature.blogspot.com/2013/10/install-request-tracker-4-on-ubuntu-server.html as provided by the requesttracker wikia. Even though the website does mention that the guides are outdated I still used it to help me set up the system. Sorry for my incompetence.. Thank you for your patience thus far.. Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt-postfix-302-error-tp57239p57259.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] rt postfix 302 error
Hi Kevin! Uhmm below is the log from my apache2 error.log file [Thu Apr 17 16:08:55.632134 2014] [core:notice] [pid 28005:tid 3073903168] AH00094: Command line: '/usr/sbin/apache2' [28128] [Thu Apr 17 08:10:36 2014] [info]: Successful login for root from 127.0.0.1 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:758) [Thu Apr 17 16:13:43.091080 2014] [mpm_event:notice] [pid 28005:tid 3073903168] AH00491: caught SIGTERM, shutting down [Fri Apr 18 08:19:38.043920 2014] [ssl:warn] [pid 2661:tid 3074636352] AH01909: RSA certificate configured for rt.example.com:443 does NOT include an ID which matches the server name [Fri Apr 18 08:19:38.127954 2014] [ssl:warn] [pid 2662:tid 3074636352] AH01909: RSA certificate configured for rt.example.com:443 does NOT include an ID which matches the server name [Fri Apr 18 08:19:38.130231 2014] [mpm_event:notice] [pid 2662:tid 3074636352] AH00489: Apache/2.4.6 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.0.1e configured -- resuming normal operations [Fri Apr 18 08:19:38.130273 2014] [core:notice] [pid 2662:tid 3074636352] AH00094: Command line: '/usr/sbin/apache2' [2818] [Fri Apr 18 00:20:58 2014] [error]: Couldn't parse or find sender's address (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74) [2818] [Fri Apr 18 00:20:58 2014] [error]: Could not record email: Could not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) I'm not sure where to find my RT log files.. Could you please help point it out? I've already looked in the /opt/rt4/var/log directory but there's nothing there.. Please and thank you!! Regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt-postfix-302-error-tp57239p57251.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] rt postfix 302 error
hello! i have installed request tracker version 4.0.19 and installed postfix for local use only. I seem to encounter a 302 error in my mail log whenever i try to send a email to my rt server. Below is a summary of my files configuration. How do I overcome the error 302? Need help desperately... Apr 17 12:22:44 jeevan-VirtualBox postfix/local[20006]: 7F88050FBE: to=, relay=local, delay=561, delays=561/0.01/0/0.21, dsn=4.3.0, status=deferred (temporary failure. Command output: /opt/rt4/bin/rt-mailgate: temp file is '/tmp/fNLeBJozQB/xTio2oPWY4' /opt/rt4/bin/rt-mailgate: connecting to http://rt.example.com/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /opt/rt4/bin/rt-mailgate: undefined server error ) RT_SiteConfig.pm Set( $rtname, 'rt.example.com'); Set( $Organization, 'rt.example.com'); Set( $WebDomain, 'rt.example.com'); Set( $WebPort, 443); Set( $WebPath, ''); Set( $DatabasePassword, 'password'); Set( $WebExternalAuth , 1); Set( $WebFallbackToInternalAuth , 1); Set( $WebExternalAuto , 1); Set( $SendmailPath , "/usr/sbin/sendmail"); Set( $MaxAttachmentSize , 50); Set( $FriendlyFromLineFormat, "\"%s\" <%s>"); Set( $AutoCreateNonExternalUsers, 1); Set( @ReferrerWhitelist, qw(127.0.0.1:80 rt.example.com:80)); etc/aliases # See man 5 aliases for format postmaster:root general: "|/opt/rt4/bin/rt-mailgate --debug --queue General --action correspond --url http://rt.example.com"; general-comment: "|/opt/rt4/bin/rt-mailgate --debug --queue General --action comment --url http://rt.example.com"; rt.conf # Request Tracker ServerName rt.example.com:443 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ ## Apache version < 2.4 (e.g. Debian 7.2) #Order allow,deny #Allow from all ## Apache 2.4 Require all granted SSLOptions +StdEnvVars Satisfy any Allow from 127.0.0.1 -- View this message in context: http://requesttracker.8502.n7.nabble.com/rt-postfix-302-error-tp57239.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] RT E-mail Issue
Hi All, I have successfully installed RT-3.8 in my office network . But when a user generate a ticket mail is not receiving.The email server for my domain resides on yahoo.How to configure RT to use that remote mail server which requires authentication to send email?Is there any way to specify username and password in RT_SiteConfig.pm for my smtp server. I'm using ubuntu 9.04.But I think fetchmail is used to receive emails.but i want to send email through an external mail server.(ie mail server outside my network).we are using our mail server hosted in yahoo which doesn't support relaying. Regards, Jeevan Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT E-mail Issue
Hi, Thanks for your quick response.I'm using ubuntu 9.04.But I think fetchmail is used to receive emails.but i want to send email through an external mail server.(ie mail server outside my network).we are using our mail server hosted in yahoo which doesn't support relaying. Regards, Jeevan On Thu, Apr 22, 2010 at 5:10 PM, Karl Burbage wrote: > > It can depend on your OS, but we use fetchmail. Here's link for Debian > Linux. > > http://www.howtoforge.com/debian_etch_fetchmail > > *Karl Burbage > * > > > -- > *From:* rt-users-boun...@lists.bestpractical.com [mailto: > rt-users-boun...@lists.bestpractical.com] *On Behalf Of *JEEVAN P K > *Sent:* 22 April 2010 12:29 > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] RT E-mail Issue > > Hi, > > I have successfully installed RT-3.8 in my office network . But when a user > generate a ticket mail is not receiving.The email server for my domain > resides on yahoo.How to configure RT to use that remote mail server which > requires authentication to send email?Is there any way to specify username > and password in RT_SiteConfig.pm for my smtp server. > > Regards, > Jeevan > > > This message has been independently scanned for the Softel Group and > cleared of containing viruses and other malicious data. > > Powering Television Beyond the Video (TM) > > > This message has been independently scanned for the Softel Group and > cleared of containing viruses and other malicious data. > > Powering Television Beyond the Video (TM) > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT E-mail Issue
Hi, I have successfully installed RT-3.8 in my office network . But when a user generate a ticket mail is not receiving.The email server for my domain resides on yahoo.How to configure RT to use that remote mail server which requires authentication to send email?Is there any way to specify username and password in RT_SiteConfig.pm for my smtp server. Regards, Jeevan Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT LDAP not loging in
I'm not able to login even after disabling the ldap authentication. The below mentioned option is already enabled on RT_SiteConfig.pm file. Regards, Jeevan On Thu, Apr 1, 2010 at 5:55 PM, Poulter, Dale wrote: > Are you able to login if you turn off ldap authentication? Also you may > want to turn on the debugging in the RT_SiteConfig.pm > > > > Set($LogToFile , 'debug'); > > Set($LogDir, '$RTHOME/var/log'); > > Set($LogToFileNamed , "debug.log"); > > > > > > *From:* rt-users-boun...@lists.bestpractical.com [mailto: > rt-users-boun...@lists.bestpractical.com] *On Behalf Of *JEEVAN P K > *Sent:* Thursday, April 01, 2010 7:05 AM > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] RT LDAP not loging in > > > > Hi, > > I am new to RT and was trying to implement on my office space on my Ubuntu > OS. i got the same installed but the issue is that i am getting the LDAP > authentication for the RT, but getting error with "internel server". I am > not able to trace out the issue. Can anyone give me some inputs to resolve > the issue. > > Thanks & Regards, > Jeevan > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT LDAP not loging in
Hi, I am new to RT and was trying to implement on my office space on my Ubuntu OS. i got the same installed but the issue is that i am getting the LDAP authentication for the RT, but getting error with "internel server". I am not able to trace out the issue. Can anyone give me some inputs to resolve the issue. Thanks & Regards, Jeevan Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
