Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?
--- El Vie 21/1/11, Ruslan Zakirov r...@bestpractical.com escribió: De: Ruslan Zakirov r...@bestpractical.com Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often? Para: Jose Diaz xt4...@yahoo.com Cc: rt-users@lists.bestpractical.com Fecha: Viernes 21 de Enero de 2011, 2:26 Hi, You start debugging with logs. However, you better start with upgrading your RT instance to 3.8.8 at least. On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz xt4...@yahoo.com wrote: Hi and thanks in advance. I just installed request-tracker3.6 in a debian lenny server. It works perfect but today suddenly stopped to send email to users when a new ticket is created. Even, when we make a reply to requestor, the email is not sent. In the history of the ticket when its created as new, the message which says that email outgoing was recorded is not present. So after a very pain process, we restarted apache2: /etc/init.d/apache2 restart And RT started to send emails again. Is it normal? We read something about FastCGI but we are not pretty clear. Do we have to restart the apache2 often ? Can we setup anything to avoid apache2 restart ? Thanks again. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com -- Best regards, Ruslan. Hi Ruslan and thanks for the help. We started the research process to upgrade RT 3.6.7 to 3.8.8 Thanks a lot! José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
Re: [rt-users] Upgrade 3.6 to 3.8.
--- El Sáb 22/1/11, Patrick Hess ph...@cataphora.com escribió: De: Patrick Hess ph...@cataphora.com Asunto: RE: [rt-users] Upgrade 3.6 to 3.8. Para: 'Jose Diaz' xt4...@yahoo.com Fecha: Sábado 22 de Enero de 2011, 21:41 Upgrading 3.6.x to 3.8.x seems pretty straightforward to me. The only tricky part could be upgrading the database. If you're using MySQL, like most of us, then the UPGRADING.mysql file looks like it has enough information to help someone complete the task. --phess -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jose Diaz Sent: Saturday, January 22, 2011 6:19 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgrade 3.6 to 3.8. Hi everyone and thanks in advance. does anyone know a good step by step guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ? I have Debian Lenny installation working with RT 3.6.7 done with aptitude program. Thanks in advance. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com Hi Patrick and thanks for the reference. I'm checking these files from rt-3.8.8.tar.gz file: - UPGRADING.Mysql - README - UPGRADING You say tricky part ... any hints about this process ? Thanks again. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
Re: [rt-users] Upgrade 3.6 to 3.8.
Hi Chris and thanks a lot for your help. We started the reading of UPGRADING file as you mentioned. In this file, there is a section starting with: UPGRADING FROM 3.6.X and earlier - Changes: ... I think this is for us. It says: New schema for mysql 4.1 and greater, read more in UPGRADING.mysql. So we will follow the steps explained in UPGRADING.mysql Did you refer to this UPGRADING.mysql By the other hand, you mentioned we tried to apply all the other fixes listed in UPGRADING, but that turned out to be unneccessary (and in fact damaging) What fixes can we override? Thankks again. Take care. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com --- El Sáb 22/1/11, Chris Hoy Poy ch...@central-data.net escribió: De: Chris Hoy Poy ch...@central-data.net Asunto: Re: [rt-users] Upgrade 3.6 to 3.8. Para: Jose Diaz xt4...@yahoo.com Fecha: Sábado 22 de Enero de 2011, 23:07 Hi Jose, We just upgraded a couple of debian RT 3.6.6 to 3.8.8, and just followed the instructions in UPGRADING This is from from a manually installed 3.6.6 on Debian Lenny to a manual latest 3.8.8 on Ubuntu 10.04 For the database, we just had to run this command to fix the database: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade When prompted, enter the appropriate version and it just works tm. The libraries were more of a pain, but we just kept adding them whenever it complained. The database upgrade was simple. As always, make sure you have a couple of backups :) I just had a couple of mysqldumps of that database. The first time we did it, we tried to apply all the other fixes listed in UPGRADING, but that turned out to be unneccessary (and in fact damaging) - all we actually needed to was run that one command. Chris Hoy Poy Senior Infrastructure Engineer Central Data Systems Pty Ltd 88 Havelock St.,West Perth, WA 6005 Phone: 08 9481 4010,Fax: 08 9481 4767 www.central-data.net - Original Message - From: Jose Diaz xt4...@yahoo.com To: rt-users@lists.bestpractical.com Sent: Sunday, 23 January, 2011 10:19:19 AM Subject: [rt-users] Upgrade 3.6 to 3.8. Hi everyone and thanks in advance. does anyone know a good step by step guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ? I have Debian Lenny installation working with RT 3.6.7 done with aptitude program. Thanks in advance. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
[rt-users] Upgrade 3.6 to 3.8.
Hi everyone and thanks in advance. does anyone know a good step by step guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ? I have Debian Lenny installation working with RT 3.6.7 done with aptitude program. Thanks in advance. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
[rt-users] ¿does request-tracker3.6 need restart apache2 often?
Hi and thanks in advance. I just installed request-tracker3.6 in a debian lenny server. It works perfect but today suddenly stopped to send email to users when a new ticket is created. Even, when we make a reply to requestor, the email is not sent. In the history of the ticket when its created as new, the message which says that email outgoing was recorded is not present. So after a very pain process, we restarted apache2: /etc/init.d/apache2 restart And RT started to send emails again. Is it normal? We read something about FastCGI but we are not pretty clear. Do we have to restart the apache2 often ? Can we setup anything to avoid apache2 restart ? Thanks again. José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
