Hello,
I need to make RT not send auto resolve emails to a specific email address out
of a particular queue.
I have a custom "on resolve" Scrip set up for the queue, but its currently
blank. I am not sure of the particular field or code that would be used to say
"if the email address is this
> The other problem such header matching creates is attaching email to
> completely unrelated existing tickets when a person tries to create a
> new ticket by replying to a ticket mail and clearing the subject and
> content.
>
> This question comes up on the mailing list from time to time. I sugg
Hello,
I am currently using OTRS, and am evaluating RT. One feature that OTRS has
that is a requirement for us is to remove the ticket number from the subject
line and leave the customers subjects in tact, yet being able to change the
title of the ticket in the system.
Is RT able to do this?
ng:
Set($ShowUnreadMessageNotifications, 0); # turn off notice
You'll need to bounce/restart Apache or your VM environment.
Kenn
LBNL
On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn <
kristo...@cybernetik.net > wrote:
Hello,
I am fairly new to RT, and
Hello,
I am fairly new to RT, and am trying to get used to using it in my environment.
Is there an easy way for me to view which of my tickets have emails that are
unread? I find myself going into the main dashboard, and then checking tickets
multiple times a day to see if they have the heade
