Re: [rt-users] [EXTERNAL] rt::extension::import::csv docs

2014-09-16 Thread Mervini, Joseph A
I just went through this same exercise and posed the same question to the list with a similar response. But I was able to get it working through trial and error and my intent is to create a full blown how-to that may or may not get included in the distribution. In the meantime as a simple

[rt-users] Use of rt::extension::import::csv

2014-09-04 Thread Mervini, Joseph A
Hi, We have been running rt4.0.x for quite a while using the assettracker plugin and it works quite well. We would like to move to the current version of RT and using bestpractical's own asset tracker plugin but we have a lot of assets that we will need to move into the new database structure.

Re: [rt-users] [EXTERNAL] Re: Getting error when running Asset TypesSelect Tool.

2014-03-27 Thread Mervini, Joseph A
Ah. I was wondering about that. Thanks for the feedback. Joe Mervini Sandia National Laboratories High Performance Computing 505.844.6770 jame...@sandia.gov On Mar 27, 2014, at 12:58 PM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Mar 26, 2014 at 04:25:26PM +, Mervini

[rt-users] Getting error when running Asset TypesSelect Tool.

2014-03-26 Thread Mervini, Joseph A
Hi, We are using RT to track our hardware and I think we have run into a bug when trying to use the Tools - Configuration - Asset Types - Select utility. Any time I click on an asset I get the following message on my browser: An internal RT error has occurred. Your administrator can find more

[rt-users] WebExternalAuth

2013-03-26 Thread Mervini, Joseph A
Hi, A couple of weeks ago I posted to the list asking if it was possible to have multiple databases associated with a single instance of RT4. I never got an answer nor have I been able to find anything in my web searches so I have had to move on... I am trying to upgrade a RT3.8.2 install to

Re: [rt-users] [EXTERNAL] WebExternalAuth

2013-03-26 Thread Mervini, Joseph A
On Mar 26, 2013, at 2:05 PM, Mervini, Joseph A wrote: Hi, A couple of weeks ago I posted to the list asking if it was possible to have multiple databases associated with a single instance of RT4. I never got an answer nor have I been able to find anything in my web searches so I have had

[rt-users] Multiple projects from the same pane

2013-03-12 Thread Mervini, Joseph A
Hi, I am new to RT and have recently migrated and upgraded our existing RT site to 4.0. We use RT to track the hardware on a number of HPC clusters and with the old system we had individual instances of RT for each class of hardware that we have. I am wondering if it is possible to