There is no problem with Repeat Ticket (that I am aware of), the problem was
between our ears! It seems that we both misunderstood how these recurrences
work.
The four cronjobs are doing exactly what they should. As are the ticket
recurrence settings.
Basically, the repeated ticket due date is
Hmmm... I'm unsure what is causing that for you.
When I open a console window and run the 'daily' command on it's own
(/usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket
--type daily) then ALL daily recurrence tickets get repeated, regardless of
the day of
Excuse the delay in my response - I was not at work on Friday.
After reading your comments I re-examined my settings for RepeatTicket and
it turns out I was incorrect about my cronjob - Repeated tickets were not
being created how I expected.
I have now made four separate cronjobs as a temporary
While I don't have a complete list of transaction types for you, I do have a
scrip that will write relevant transaction/ticket info to the logs.
Condition: On transaction
Action: User Defined
Template: Blank
Stage: TransactionCreate
Custom Action Prep Code:
$RT::Logger-debug( TRANSACTION TYPE:
Just edit the relevant global scrip to do something like this: (Replace
QueueName01 and QueueName02)
Description: On Correspond; Open Tickets
Condition: User Defined
Action: Open Tickets
Template: Global Template: Blank
Stage: TransactionCreate
# CUSTOM CONDITION:
if
We have a workflow where when a ticket is created, a dependent approval
ticket is also created. This dependent is the Review stage for the
originating ticket before it hits the real Approvals stage and is
processed.
One of our users needs to be able to approve a Review by email (without
ever
