Hi Gary,
Thanks a lot for your reply.
This servers might not be accessible from outside.
Is there any way you can give me some sample code so I can have some idea on
how to do it??
//BR
Nagraj Arya
From: Gary Greene [mailto:ggre...@minervanetworks.com]
Sent: Thursday, July 07, 2016 1:09 PM
To: it_st...@telenet.be
Cc: Nagraj Arya; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help
The system is all in Perl, so this should be do-able by modifying the code in
the various templates in $PREFIX/html. I would also strongly recommend that if
you do changes, a) first do them on a test box to validate that it works as
expected, b) don’t modify the files directly, but rather copy them to your
overrides directory (in my case $PREFIX/local/html) to ensure that upgrades in
the future are smoother.
If you or your staff aren’t comfortable in Perl, you can always reach out to
Best Practical to make the changes for your site, which would likely have a
higher chance of making it into the next release, ensuring that this feature
stays in RT in versions to come.
--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633
On Jul 7, 2016, at 5:44 AM, it_st...@telenet.be<mailto:it_st...@telenet.be>
wrote:
this would be something awsome!
From: "Nagraj Arya" <nagraj.a...@ericsson.com<mailto:nagraj.a...@ericsson.com>>
To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Sent: Tuesday, July 5, 2016 6:55:39 PM
Subject: Re: [rt-users] help
Can Anyone Help?
From: rt-devel [mailto:rt-devel-boun...@lists.bestpractical.com] On Behalf Of
Nagraj Arya
Sent: Thursday, June 30, 2016 8:01 AM
To: rt-de...@lists.bestpractical.com<mailto:rt-de...@lists.bestpractical.com>;
rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: [rt-devel] help
Hi,
I am new to RT so your help is really appreciated.
We are trying to see if we can create a dashboard and add a field which shows
all the attachments for that ticket in the dashboard itself
Instead of going to the ticket details and seeing the attachments.
Is it possible, can you please guide me to achieve it..
//BR
Nagraj Arya
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
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