Re: [rt-users] Queues not showing/updating in QuickCreate box
Right you are sir. Thanks very much. Nick Irvine IT and Network Administrator Artona Group On 04/19/10 03:21, Carlos Garcia Montoro wrote: When a queue is just created, it is not shown sometime. Try to log out (perhaps close your browser) and then log in. Cheers, Carlos Nick Irvine wrote: I've just changed the name of the General queue to Triage, but this is not reflected in the Quick Create box in RT at a Glance, nor in the New Ticket in [Combo box] at the top. Also, I can't select any other Queues in either of these. If I create a new ticket, it does in fact end up in the Triage Queue. Using 3.8 in from Ubuntu Karmic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queues not showing/updating in QuickCreate box
I've just changed the name of the General queue to Triage, but this is not reflected in the Quick Create box in RT at a Glance, nor in the New Ticket in [Combo box] at the top. Also, I can't select any other Queues in either of these. If I create a new ticket, it does in fact end up in the Triage Queue. Using 3.8 in from Ubuntu Karmic. -- Nick Irvine IT and Network Administrator Artona Group Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-mailgate requests from 127.0.1.1?
Setting up rt-mailgate, and was getting 403 Forbidden errors. Checked Apache logs, and request was coming from 127.0.1.1 instead of 0.1. If I do a wget or w3m for the same /REST... address, it comes from 127.0.0.1 and works. Just a minor change to apache2-modperl from Allow from 127.0.0.1 to Allow from 127 and it's fixed... Can anyone tell me why requests from rt-mailgate would come from 127.0.1.1? Maybe it's a Perl thing? -- Nick Irvine IT and Network Administrator Artona Group Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate requests from 127.0.1.1?
Wow, you're good: 127.0.0.1 localhost 127.0.1.1 hostname.domain.tld hostname # plus some IPv6 stuff So RT prefers the FQDN to using localhost? Nick Irvine IT and Network Administrator Artona Group On 04/01/10 12:38, Jesse Vincent wrote: On Thu, Apr 01, 2010 at 11:23:47AM -0700, Nick Irvine wrote: Setting up rt-mailgate, and was getting 403 Forbidden errors. Checked Apache logs, and request was coming from 127.0.1.1 instead of 0.1. If I do a wget or w3m for the same /REST... address, it comes from 127.0.0.1 and works. Just a minor change to apache2-modperl from Allow from 127.0.0.1 to Allow from 127 and it's fixed... Can anyone tell me why requests from rt-mailgate would come from 127.0.1.1? Maybe it's a Perl thing? Can you send your /etc/hosts? -- Nick Irvine IT and Network Administrator Artona Group Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate requests from 127.0.1.1?
# /etc/aliases mailer-daemon: postmaster postmaster: root nobody: root hostmaster: root usenet: root news: root webmaster: root www: root ftp: root abuse: root noc: root security: root root: administrator But I'm using fetchmail actually: #/etc/fetchmailrc poll mail.domain.tld proto imap auth password user helpd...@domain.tld pass password mda rt-mailgate --url http://hostname/rt --queue General --action correspond Thanks, Nick Irvine IT and Network Administrator Artona Group On 04/01/10 12:58, Jesse Vincent wrote: On Thu, Apr 01, 2010 at 12:52:00PM -0700, Nick Irvine wrote: Wow, you're good: 127.0.0.1 localhost 127.0.1.1 hostname.domain.tld hostname # plus some IPv6 stuff So RT prefers the FQDN to using localhost? Next up, what's in /etc/aliases? Nick Irvine IT and Network Administrator Artona Group On 04/01/10 12:38, Jesse Vincent wrote: On Thu, Apr 01, 2010 at 11:23:47AM -0700, Nick Irvine wrote: Setting up rt-mailgate, and was getting 403 Forbidden errors. Checked Apache logs, and request was coming from 127.0.1.1 instead of 0.1. If I do a wget or w3m for the same /REST... address, it comes from 127.0.0.1 and works. Just a minor change to apache2-modperl from Allow from 127.0.0.1 to Allow from 127 and it's fixed... Can anyone tell me why requests from rt-mailgate would come from 127.0.1.1? Maybe it's a Perl thing? Can you send your /etc/hosts? -- Nick Irvine IT and Network Administrator Artona Group Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate requests from 127.0.1.1?
Yeah, thanks! Nick Irvine IT and Network Administrator Artona Group On 04/01/10 13:52, Jesse Vincent wrote: On Thu, Apr 01, 2010 at 01:23:28PM -0700, Nick Irvine wrote: Can anyone tell me why requests from rt-mailgate would come from 127.0.1.1? 127.0.1.1 hostname.domain.tld hostname poll mail.domain.tld proto imap auth password user helpd...@domain.tld pass password mda rt-mailgate --url http://hostname/rt --queue General --action correspond I presume it's now obvious. :) Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
