Hi Jodok,
We created a custom field for RTFM Articles called Description
which is an textarea that usually contains an HOWTO that gets
replied from our helpdesk to the requestors.
It will be inserted like this in the ticket:
1 #9: HOWTO request a password reset.
2
Hi John,
Do you all have any creative solutions for dealing with multiple email
addresses from the same person so you don't end up with two user
accounts per person? I see situations where someone has their email
client misconfigured so they send mail out as
[EMAIL PROTECTED] when most of
Hi Roy,
When I edit a new article in the RTFM, no matter many lines I
put it in it always comes out as one block of text.
I had this problem, and some kind soul on #rt suggested that I
was using chevrons in the text of the article. I forget who, but
thanks again!
Replace them with
Hi Mathew,
Where do I change the default refresh rate from Don't
refresh this page to any of the other options?
There isn't a way to do this as a system wide default in the existing
configuration. I extracted a patch from the LDAP overlay at
www.mosemann.com
to do this:
